Outwell Reviews 

The replacement valve was a waste of money. It still leaks making the airbed useless. Also the Outwell video on how to replace the valve was amateurish. It is easier to use my method of using a loop of thread through the valve centre, then pull the stem of the valve using the thread. I'm very disappointed with the quality of this expensive bed.

Ordered easily, item arrived, no fuss.

We had 4 of our 5 beams fail (bulge) in 20-30 mph winds on a £2100, 4-year-old Outwell airbeam tent. We invested in this brand of tent expecting at least 10 years of family fun. Upon inspection, the beam sleeves showed seams that were very questionable, especially for the price. Perhaps we got unlucky with a bad batch... The much cheaper Decathlon tent next to us held up fine, and our tent was set up correctly. Outwell wanted £559 to supply replacement beams and refused any goodwill gesture. All other brands seem to have replacements readily available at half the cost. At 1/4 quarter of the price of the actual tent, it's a total rip off. We had to cancel our final family camping trip of the year. Outwell, you have my brand loyalty no more!

That back door on the tent is an excellent idea! During the days when temperature was close to 40 degrees, that draft saved us.

Excellent customer service, great help with the part i needed, very quick delivery too.

Swift delivery of items. Good quality

I still haven't received my order!!! order number 216494
I would like someone to contact me a s a p

Part available quality assurance quick delivery even at a peak time for camping holidays

Items ordered quickly and delivered promptly.

Sent off for new tent pole pieces to replace split ones. I was sent an empty box! Now 1 month after I raised the query they have finally got back to me with a link to a claim form that doesn't work. No name given from sender of the email, and the email was full of grammatical errors. I have had to raise a chargeback request from my bank and won't be buying any new products from Outwell ever again.

The items ordered were delivered in a reasonable time. However only 3 from the 4 items were matching and did not fit as expected.
The items were returned for a refund which was dealt with quickly even though I forgot to include the necessary paperwork

The chairs you sent are excellent but there is a problem with them. The drink trays to attach to the side fall off. When contacting your customer services about this problem to simply ask whether we could order extra trays (the problem is the trays not the chairs) we were waiting 3 weeks for a response . When the response finally materialised it basically sent me to a page to return the chairs. I don't want to return the chairs, I just want replacement trays. Basically your customer services function is not working properly. You need staff that listen and processes that resolve issues, not send them into technological black holes. The 'take it or leave it' attitude would seriously deter me from shopping with you again (despite the generally excellent quality of the chairs we purchased from you).

Products are really good but the customer service is shocking. Haven’t had a confirmation email on my order but the money has been taken from my account, should have arrived by now and I have had no response to my numerous emails issued.

I can't wait to use it for the first time!

Really good product delivered promptly and in good condition. Really neat comfortable camping/picnic/garden chairs. Fold to very thin and lightweight while being sturdy.

Excellent service
Chairs are good quality and we love them
Can't wait to use them in the new caravan and awing

Product not received. Outwell sent me an empty box! I raised this immediately with customer services and have heard nothing back for 4 days. I am going camping again soon and will likely have to buy a new tent because my replacement poles were not received.

Zip are so bad that that handle falls of, fabric get stuck and ripped apart

STAY AWAY for Outwell products

Outwell sent a set of stacking pans, which arrived damaged. On contacting them, Outwell admitted they knew the pans were damaged. However, securing a refund was a painful - requiring multiple emails, chasing, contacting our bank and Outwell offering a voucher rather than refund despite it being within 14 days and them being well aware that the items were damaged (and un-usable) ahead of receipt. Poor customer service.