Outwell Reviews 

Very good website, all with up to date info. Delivery all over to Romania was sharp and quick. Thank you!

Already have a large Outwell table so purchased a smaller table as the quality of the first table was excellent.

Outwell are a great company to deal with. I bought a Denver 5 tent to replace a Virginia 5 tent, both poled. The Virginia 5 lasted for about 13 years and was a great tent, I haven't used the Denver yet but it looks awesome. I had couple of questions and had a prompt reply to both. Also free shipping to the UK on purchase over £600. Thanks Outwell, you and your products are excellent.
Thanks for a stress free transaction. 😊

I researched the market and concluded that the ECOcool looked to be the best in it's class. It is well made and cooled down to 1°C in a central heated room. On top of that I got a super discount.

Ordering was easy . Service was good

Delivery took a week and a half and the tracking didn’t work so I had no idea when it would arrive. However, it is a very good camp bed.

brought 4 outwell event shelters needing to connect them all up in different configurations so needed gutters. Couldn't find any lgutters anywhere but found some & they came from outwell quite quickly

excellent!

Tent under warranty, but the poles snapped under normal use. Tried to get a replacement from the customer service team, they sent me a link to a replacement pole which is not in stock, for me to purchase. and then an email to rate the customer service experience. not great. The tent is 3 years old and has been used 3 times before the pole broke. The cost was £500 for the brand new tent, i think there maybe some manufacturing quality problems

I had no hint that the product part was being shipped from abroad at the point where I purchased it online. It took 2 weeks to arrive. Communication was just generated replies that didn't properly address my questions.

I have recurved a tent not two chairs and can’t get hold of anyone to speak toi

I brought my new tent direct from outwell as part of the pre sale at the beginning of the year.

The tent arrived. Upon unwrapping the tent from the box, the bag for the tent ripped. It took months for a new bag to be sent and even then was the wrong bag for the tent so gave up. The quality of the tent is well made however little touches like the Velcro were poorly attached

Overall I would have an outwell tent again but I would by from a retailer which cares about it’s customer service

Buying kit for my new campervan, Outwells gave lots of choice and a quality product. Light weight and great colour choices. Purchases arrived in great time too.

*STAY CLEAR OF OUTWELL TENTS* Would NOT recommend any Outwell tent after our experience. Went to Cornwall for a camping holiday during half term with our children. The first bit of rain and wind it absolutely poured in through the seams on the tent and 5 poles broke like a warm knife through butter. It ruined everything within the tent including a new electric cool box and power point. We also had to cut our holiday short due to this appalling tent failing on us. The tent wasn't cheap either.

I wouldn't recommend purchasing any Outwell tent due to our experience. They charge an absolute fortune but the quality is absolutely appalling.
If it helps just one family or anyone going through what we have then that makes us feel a happy.
*STAY CLEAR OF OUTWELL TENTS*

I received my item much quicker than I expected to. Great service.

I'm sorry to give this 3 stars only as I have no complaints at all with Outwell and the courier contact GLS. It all went wrong with GLS partner company Parcelforce. My order was sent out immediately on September 1st, going through UK customs September 3rd, and reached Parcelforce national distribution centre Coventry on the 4th. The tracking message then was it was being sent to my local Parcelforce delivery centre which, as I live in East Sussex, is Gatwick. Instead it was sent to Chorley, Greater Manchester. Instead of it going from there directly to Gatwick it was returned to Coventry. It finally reached Gatwick at 2am Saturday 6th where, due to timing and their not being open on Sunday 7th, meant it wouldn't be dealt with until Monday 8th. Come Monday the tracking suggested nothing else had happened. Only at around 1pm did the tracking show it had been received at the Royal Mail default centre, whatever that meant, at 4am and was being delivered 'today'. However, the tracking date hadn't changed so whether 'today' meant Monday or the previous Saturday I couldn't tell. I tried calling Gatwick to see if they could help but hung up after 45 minutes waiting. Fifteen minutes later it arrived. Just as well I was in since otherwise I'd have missed the delivery. I know my delivery was on the fifth working day if Saturdays are excluded but what went on behind it was a shambles. Perhaps Outwell might consider a different delivery company, especially as Parcelforce have a very bad reputation with a 42% 1 star Trust pilot rate.

We bought an Outwell Idaho 5 Air Tent, and are happy with the product when used as a 2 person tent. The compartmentalised design is great, but I can't imagine trying to fit 5 adults into any one of the compartments. Outwell give the tent a "comfort factor" rating of 4 people, but that would be intolerable in the central living space. The tent is full of features and promises real versatility. The one down side is that Outwell provide the "Hooktrack" system on only one air beam, so the idea of the design is completely lost, e.g. you can only hang lights, etc, on one beam, and thus not in the centre of the ceiling.

I purchased two Dreamhaven mattresses
After 18 months and only 10 nights use both are leaking from the air valves

I contacted Outwell via their website to see if I could buy replacement valves
After 1 week I received a reply apologizing for the delay in responding
After another week I sent another message asking for a response
Another week has passed with no reply

I would not recommend purchasing as the valves are not fit for purpose and the poor customer support

I'm really pleased with this tent. It took a while to arrive but I was happy with the fact that it's from Denmark and not China.
It's just as easy to erect as they said. Nice quality, very pleased