I would normally give Outwell 5 but my latest order it went wrong at first I was told my parcel air bed pump had been delivered. Which it had not it turned out that the courier wouldn’t skip it becau... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought an Outwell Idaho 5 Air Tent, and are happy with the product when used as a 2 person tent. The compartmentalised design is great, but I can't imagine trying to fit 5 adults into any one of th... See more
The experience was very good, but the tracking information wasn',t very clear and I didn't receive the communication for each status change. Fortunately, I received my tend and all was well. Now we a... See more
The product is great. I bought it to make up a pair. Very pleased with both. Opening it up to the seating position is a bit quirky though, but once I’d discovered how to do it, opening the folded chai... See more
Company details
Written by the company
Unforgettable Outdoor Family Moments We believe camping is for everyone and will inspire families to enjoy outdoor living. By bringing a complete range of innovative, premium equipment to the market we continuously shape the future of family camping in Europe. Taking the heritage of Scandinavian design and as the leading innovative family camping brand our knowledge and insight secures the foundation for unforgettable outdoor moments.
Contact info
Kornvej 9, DK-7323, Give, Denmark
- +45 7050 5900
- customerservice@outwell.com
- www.outwell.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 48 hours
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Fantastic customer service
We had to change our delivery timeline for our tent and camping equipment and Outwell Customer Service were fantastic, very responsive and also helpful in getting messages to the delivery company.
April 16, 2026
Brilliant service
Brilliant service! I took photos of my broken tent pole and uploaded it to the website along with a barcode as instructed and received a quick response and option to purchase. Delivery was also super quick so we are ready for the season! Thank you
April 8, 2026
Great response to my enquiry.
March 11, 2026
Outwell, dependable Quality & Service
Well tracked efficient servicepossibly all the way from Europe. The folding camp chair (Outwell folding furniture campi XL) is comfortable spacious and strongly built ideal for keeping in the car.
April 2, 2026
I have not received my package
I have not received my package. No delivery note. No proof of delivery.
Update: I had no idea which courier was delivering my package at the time I wrote my review. I didn’t know that RM parcels had attempted a delivery, as they didn’t leave a delivery note through my door to say they had been. So I really think the one star should be aimed at Royal Mail Parcels. Not Outwell.
April 9, 2026
Reply from Outwell
Thank you for your reiew.
Have you tried to follow the tracking details ?
Parcel Force have tried to delivery but you were absent and the parcel is returned to the depot.
They will try to deliver next working day, so please be at home.
We will resend tracking details by e-mail.
We wish you a nice day.
Best regads
Team Outwell
We liked the Back Road tent but was too short
We liked the Back Road tent and was easy to assemble. The only issue is that it did not fit the awning on our camper van. The web page mention that it fits our type of awning. But it did not fit and was too short on both sides of the tent. We contacted Out Well Company but didn't receive a positive reply. I would suggest that the company ask the customers to measure there awning before placing orders
April 1, 2026
Unprompted review
Customer service was great in finding…
Customer service was great in finding the product that I needed. Was dispatched very quickly but took a long time to come.
March 27, 2026
I still haven’t received my purchase so…
I still haven’t received my purchase so can’t very well review your service and my experience!!
March 27, 2026
Delivered what I ordered no probs but…
Delivered what I ordered no probs but order tracking was useless
March 27, 2026
Replacement parts
After 1 years heavy use, my cool box DC lead gave up the ghost. Being able to purchase a replacement lead has saved me a fortune and far better for the environment as I can carry on using the cool box rather than bin it and buy another one.
March 21, 2026
Very fast delivery!
Very good website, all with up to date info. Delivery all over to Romania was sharp and quick. Thank you!
March 13, 2026
Great quality
Already have a large Outwell table so purchased a smaller table as the quality of the first table was excellent.
March 13, 2026
Outwell are awesome 👌
Outwell are a great company to deal with. I bought a Denver 5 tent to replace a Virginia 5 tent, both poled. The Virginia 5 lasted for about 13 years and was a great tent, I haven't used the Denver yet but it looks awesome. I had couple of questions and had a prompt reply to both. Also free shipping to the UK on purchase over £600. Thanks Outwell, you and your products are excellent.
Thanks for a stress free transaction. 😊
March 11, 2026
Good value for a simple coolbox
I researched the market and concluded that the ECOcool looked to be the best in it's class. It is well made and cooled down to 1°C in a central heated room. On top of that I got a super discount.
March 10, 2026
Fast delivery!
February 19, 2026
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