Overline Network Consultants Ltd  Reviews 85

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Steven and Suzanna where extremely helpful in the process of setting up our Overline account and all the new equipment in our office. They where very thorough in how everything works and helping us... See more

Company replied

Rated 5 out of 5 stars

We have been with Overline for a number of years. Always very helpful when needed (which is rare as no issues with phones or Bband). We needed to change our Auto Attendant & Out of Office phone mess... See more

Company replied

Rated 5 out of 5 stars

Just had a telephone a new telephone system installed into our office by Overline. Must say the service that we have received from start of the sales process has been EXCELLENT. Massive Well Done to o... See more

Company replied

Rated 5 out of 5 stars

Steven came round the same day we reported our internet and phone weree down and he established it was an issue with BT and not our router or cables. He checked everything. BT resolved the issue overn... See more

Company replied

Company details

  1. Telecommunications Service Provider
  2. Telecommunications Equipment Supplier

Written by the company

With over 25 years of experience, we aim to provide UK companies with the best telecommunication services with scalable remote working solutions.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

85 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Efficiency

Steven has been extremely helpful and responded with speed. He has been courteous, polite and professional. He resolved the reoccurring issue straight away.

December 8, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Thank you for your review

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Rated 5 out of 5 stars

helpful and knowledgeable

Craig was very helpful and knowledgeable on the phone and talked us through getting the phone lines back up and running again ,He also arranged for an engineer to come out to us that day and assist with setting up a new handset.
Would recommend Overline

December 5, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Thank you for your review

Rated 5 out of 5 stars

After many years of poor to average service…

After many years of poor to average service, we are migrating our services (broadband and phones) away from our [previous] provider to Overline Network Consultants.
The whole service so far has been great: the sales guy (Mark) knew his products, and tailored everything exactly right for our proposal; the installation process has been quick and hassle-free, and the engineer (Ian) was helpful and approachable. The support from Leanne who is looking after the overall switch, (and us), has been exceptional, and I'm confident that we are in very good hands going forward.

Jim Savage
Unique Scaffolding Ltd

November 23, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Thanks Jim for taking the time to write such a lovely review, The team here really enjoy working with you and we look forward to supporting you and your business for many years to come.

Rated 5 out of 5 stars

Great service by Overline

Great service by Overline, easy to reach their customer services if need be. Great phone system and zero problems since installation.

November 22, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Thank you for the fantastic review! We are always on hand if you need us

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Overall, very good experience.

November 21, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Thank you for the great review!

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Rated 5 out of 5 stars

Well informed and great advice

A great meeting with Mark Ford! He left us feeling well informed and offered great advice for our communication systems. It's always a bit daunting navigating this area, Mark really helped us understand what is best for our company's needs. We at Elite Office Cleaning would definitely recommend Overline.

October 13, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Thank you for the feedback on our sales person Mark! Please do recommend us :)

Rated 5 out of 5 stars

Internet and phones reset

Our internet and phones were down first thing on Monday morning and Steven gave me instructions on my Mobile to reset the system and get it up and running again very quickly. I'm so grateful for his excellent service, clear instructions and patience while waiting for me to carry them out. He saved the day!

October 10, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Glad to hear your issues were sorted quickly and promptly, thank you for taking the time to leave a review.

Rated 5 out of 5 stars

I spoke to a lovely Leanne Acampora…

I spoke to a lovely Leanne Acampora regarding having another 24 port and 4 handsets, she was very helpful and able to understand what i was trying to describe to her down the phone :) we also received a quote very quickly.... so thank you Leanne for all your help :D

September 28, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

Quick, efficient and professional service

We had an issue come up with our phone system that needed to be identified and sorted out rapidly. Our technical consultant Steven was extremely quick to make contact and ask the right questions to be able to pinpoint the cause and rectified it within minutes. Exceptionally good customer and professional services from start to finish and a relief to carry on with our business operations.

September 28, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

This is great to hear! thank you for taking the time to leave us a review

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Rated 5 out of 5 stars

Great service!

We now have 9 outlets using Overline, really pleased with the service, Leanne always kept me updated during the whole process. Would thoroughly recommend.

September 29, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Thank you for your review!

Rated 5 out of 5 stars

Have been with Overline for a number of…

Have been with Overline for a number of years now and any time there has been a technical glitch, which is rare, the tech team have been excellent at responding and rectifying in a very timely manner. Customer service from all representatives have always been friendly and helpful.

September 29, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Thank you for your great review!

Rated 5 out of 5 stars

Steven was great very knowledgeable…

Steven was great very knowledgeable about the system and managed to really pull us out of a trick situation due to the call recording software

Thanks AGAIN Steven really appreciated all your help

September 23, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Thanks for the Great Feedback on our team!

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Rated 5 out of 5 stars

Lucy helping with SIM card

Lucy Paine was so helpful over the past couple of days. Ordering our replacement SIM card (which arrived the next day) and offering advice when it didn't want to work. Speedy, efficient and friendly

June 29, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Thank you for your review!

Rated 4 out of 5 stars

Thanks Steven!

Steven has been so helpful from the get go advising on what would work best for RGVA. He has been from the get go and we are very happy with our new telephone messages!

June 20, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Thank you so much for your review!

Rated 5 out of 5 stars

Steven really helpful and patient

Steven really helpful and patient. The issue was fixed after a few minutes on the phone where he was able to direct me to go through the steps to locate and solve the problem.

June 17, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Thank you for your review!

Rated 5 out of 5 stars

Customer Support during Broadband outage

Well done Overline we found our Broadband down Monday morning, Craig diverted the phones straight away, Openreach missed the fault the next day so when Ian the engineer turned up following their visit he agreed to come Wednesday am to meet with Openreach to ensure we would definitely be up and running, he waited until Openreach had been again and we were all good - Excellent local customer service and support - Andy

June 13, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Thank you for your great review!

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Rated 5 out of 5 stars

Excellent service and Very Helpful

Excellent service from Overline been with these guys for years now. Whenever there is a problem they are always very quick and friendly to resolve the problem with no added costs.
They save us a lot of time so that we can focus on our business, couldn't recommend them enough!
Amazing and superb service.

June 8, 2022
Unprompted review
Rated 5 out of 5 stars

Great service & customer care

As a company we have always received excellent service from Overline. Even when things have not gone to plan due to other third parties the support & delivery from Overline (especially Leanne Acampora) has been superb. I have greatly appreciated that a solution has always been found resulting in minimal disruption to our business operations.

June 7, 2022
Unprompted review
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Reply from Overline Network Consultants Ltd

Thank you for the Great Feedback about our team!

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