OVHcloud Reviews 7,040

Finding out HOW to get help was very difficult. I'm elderly, a user, not a techie!
However, once I got through to Roberto, it was easy. He was a star. Patient, without being patronising, he listened, spoke clearly and took things in "chewable chunks". He solved my problems and I successfully migrated to the new email provider.

Fast response time.
Clear and professional.

I had a live chat with Débora regarding an issue with my order. The resolution was fast and effective.

Its a Scam. asking for payment. and than your not even able to to buy your vps

I ordered a dedicated server expecting standard delivery times, but my experience has been nothing short of a nightmare. After taking my money, they hit me with a massive delay, claiming a "RAM shortage" and pushing my server's estimated delivery date out to May 7th.

To make matters worse, their policies are designed to trap you. Even though they openly admit they don't have the hardware in stock to fulfill the order, they refuse to cancel it or issue a refund until 15 days have passed. My money is basically being held hostage for a product they cannot deliver on time.

Beyond the unacceptable business practices, the platform itself is a headache. The user interface is clunky, outdated, and incredibly poor to navigate. When you finally do need to reach out for help, be prepared to wait—their support response times are ridiculously long.

If you need reliable infrastructure and a company that respects your time and money, look elsewhere. Avoid OVHcloud unless you enjoy terrible UI, slow support, and having your money locked up for weeks with nothing to show for it.

I have been years with OVH for my Dedicated gaming machine. Several DDOS mitigated, servers never went down. Pings are fine at all times.
I had a specific case where I had to run 2 game servers until mitigation was all completed from one to another, It was my decision to do it this way. So my player base notice nothing apart from the IP change, and the better server performances.
Now previously I asked if this could be done, and that I can cancel my commitment on the chepaer one ( it was runnin well over a year and a half ) I have been told surely. So After all is done I opened a ticket to cancel the old one, and I have been put through a lenghty conversation, be mindfull mainly because I had no idea which department to open the ticket with. But once I have been transferred to the right one, everything was wrapped up in a day, and everyone was satisfied.
Now I read a lot of reviews OVH doesnt give you support, I would say thats not true, they even given me advice when they shouldnt, as Bare Metal services as the name suggests are bare metal. You are responsible for your software, your set up and whatever might be wrong, apart from hardware issues. Steep learning curve, but in the end of it, I am able to run servers after servers for my players who genuenly enjoy them. Worht every penny, and I know OVH and their server parks and DDOS mitigation, and my efforts to make it run well, created this. Do I think they are expensive? Hell yeah, Is it worth it? I think so. So 4 star from me as a long term customer, not because they dont deserve a 5 star, but because they are on the pricey side, and sometimes the customer service just links in the same reply. Still they do their best to help, Like they did with me. I will stick around with OVH as I could not find a better one yet.

If you are looking for terrible support, unreliable service, repeated technical problems, and promises they do not keep and charges to your creditcard without authorization, then you are comming the the right place.

I have put up with this company for several years, but there is a limit to how much nonsense one can take. After looking into it, there are in fact better alternatives available, both in terms of price and the services you actually pay for. And when it comes down to it, moving to another provider is absolutely doable.

---

After I submitted this honest review, I received an email from Trustpilot stating that I needed to provide my personal information to OVH; otherwise, my review would be removed. I have now provided the requested information.

If you are still unable to identify my case, I can assist you. I am the customer who informed you that you did not have permission to charge my credit card for anything other than the services I had subscribed to.

Despite this, you continued to charge me for services I was no longer subscribed to. As a result, I informed you that I would contact VISA/my local bank to initiate a chargeback.

To everyone reading these reviews, please note that many of the positive reviews appear to be written by customers who have only recently signed up for the service. In contrast, the negative reviews are often from customers with longer experience with the company.

I encourage you to read the critical reviews and form your own opinion about how the business is run. Also take the time to review OVH’s responses. They consistently emphasize that they value their customers, yet the complaints — and the issues raised — seem to be repeated over time. Their replies appear generic and strongly suggest automated (AI-driven) responses rather than meaningful engagement.

OVH responded to this one-star review by sending me this link to a page which explains how to log in to an OVHcloud account: “Find out how to log in to your OVHcloud account.” This is a clear example of how OVH responds to customer complaints regarding services that cannot be cancelled and charges made to credit cards without permission. Do you really want this? Think again!

I rest my case.

Only after considering both sides should you decide whether you want to engage with this company.

Great service.
Online chat was huge help. Answer and resolution in seconds !
I recommend.

I had a genuinely great experience with the support team.

They were kind, understanding, and very easy to communicate with throughout the whole process. It’s always reassuring to feel heard and treated with respect as a customer, and that’s exactly how I felt here.

Really appreciate the human approach and the positive attitude it made a big difference. Thank you!

Ticket number: CS15504371

Price of VPS jumps from 756 € in 2025 to 1584€ in 2026.

Explanation given : "the pricing changes were communicated in advance to all customers via email on 20/02/2026, informing about a tariff update effective from 01/04/2026 and applicable at the next renewal date after this period."

The price change communicated : the new price will be 19.99 monthly (so 239.88€ yearly)

And they are happy with the "explanation"... Maxime and Justine both confirm new price = 239.88€ yearly so there is no reason to complain about being invoiced 1584€ . OVHsupport is a sad joke

Excellent service and support. I use it to host my projects and purchase my domain, and I haven't had any problems

I had a very positive experience with OVHcloud support. Joanna was kind, professional, and easy to communicate with throughout the whole process. She explained everything clearly and handled my request with understanding, which I really appreciated.

What stood out most was the human approach. It did not feel like I was just getting a standard reply, but that my case was actually being looked at and taken seriously. That made a stressful situation much easier to deal with.

Thank you, Joanna, for your help and support. Ticket: CS15526142

Thank you for your support, I confirm the resolution.
However I notice that it is hard to reach your support and this point need to be reviewed

Great customer service, quick and useful reply.
Case: CS15522681

The customer service team resolved my issue very quickly, very efficient, I highly recommend them.

Absolutely no help from OVH.
I will change my provider and probably leave France to go to Proton.
Sorry but i can't accept my email not working and nobody taking care of it outside of working hours, when i'm at work with no possibility to answer and no access to my computer

After 5 calls over the last 24 hours, attempting to fix the problem of not receiving emails on my iphone. Today I went to a phone shop and was informed after 2 hours it was due to the passwords as no one at OVH were helping. I called OVH again and spoke to Roberto D. Roberto made time for me and after a quick phone call, talked me through changing both passwords x 2 which I did not realize I needed to do yesterday and now my emails on my phone work. Thank you to Roberto who was efficient and helpful and more to the point made time to care. If I was told in a phone call yesterday morning that both passwords needed changing then this wouldn't have dragged on. Case CS15525964.

I’m very happy with the service provided by OVHcloud. I’ve been using it for a long time and have never experienced any issues. Pricing is fair, payments are straightforward, and overall service management is excellent.

I initially purchased a domain along with hosting for my website, and later upgraded to a dedicated server to host my service: performance has been outstanding.

I also had the chance to contact support, and I can confidently say it’s among the best I’ve experienced. My most recent interaction was with Maria E., whom I’d like to thank again for her help. I connected via live chat and was assigned a support agent within moments; they assisted me immediately and resolved my issue quickly.

Thanks again, I will definitely continue using OVHcloud.

They are predatory and unwilling to be flexible. If you rent a server and stop paying to cancel, you'll stop receiving services for the next month. Then somewhere down the line you wish to rent a new server they'll rent you even with an outstanding balance. At the end of the month they'll suspend and hold your data hostage for both payments. Even though you didn't receive service for that month you're paying for AND your data is all gone. Customer service will refuse to work with you and have no options for escalating your issue. You cannot pay for those services separately. Be warned. They will try to suck you dry if you accept any TOS.