Ownerscars Reviews 40

We booked a hire car through Tui for 3 day on Menorca on 1st April to be delivered to our hotel on 12th May.
I received the confirmation and voucher by email, all the details were correct. Then a week before the hire commenced I received another email stating a different hotel on the other side of the island. My worries began.
I spoke to my rep in resort, she rang them but no answer.....more worries.
Then two days before delivery they Whatsapp'd me querying the hotel. I sent a picture of my voucher to prove my booking. Fine was the reply, see you there.
Then and message informing me they would not deliver to my hotel.
I immediately cancelled the hire car.
I found another local company who will deliver to us.
Ownercars cannot be trusted to adhere to the contract THEY set up.
Tui take your booking on the app but any problems they simply do not want to know.
I suggest hiring a car from a local business, they are to be trusted.
I would have given zero stars if it were possible!

Overbooked, total disaster, unorganized, nobody answers the phone. I was attracted by their competitive price but will never fall again on that trap.

When I arrived to the pick up point, there were a minimum of 30 persons waiting for a small transport (no more than 8 capacity) to be driven about 10-15 mins away of the airport to collect their rented cars. The van takes minimum 20 mins up and down and with 30 persons ahead... I had more than 1 hour waiting time. Meanwhile nobody would answer the phone at the rental agency... so I decided to walk inside the terminal have a car rented in 15 minutes with a small wait of 5-10 mins bc there was a couple ahead of me. Much more personalized, better logistics and faster service.

Desastre total, masificado, no responden al teléfono.

Alquilé coche en Menorca (en temporada baja) atraído por su buen precio. Según llegué al punto de recogida en el aeropuerto, había una cola de mínimo 30 personas y no sé si una o dos furgonetas de capacidad para 7-8 personas que tardaba unos 15 mins en llegar al sitio (ida y vuelta te vas a casi 30 mins por furgo y viaje) Es decir, una cola que fácilmente iba a durar una hora y luego al llegar, imagínate lo.que toca esperar...
Nadie respondía al teléfono para recabar información.

Total, crucé al lado de la terminal, fui a una empresa con coches de alquiler dentro del aeropuerto y esperando 5-10 minutos ya que estaban con otra reserva, 15 mins después estaba andando a por el coche . Cuando con la Owners rental hubiese seguido esperando a que me recogieran...

I rented a car 28 July-4 August via Jet2 holidays. My advice is do your due diligence. Pick up from the airport was prompt. Check in at the office was prompt with plenty of agents available. They do operate a ticket system during busy periods. I had purchased full protection insurance from jet 2 so didnt need any additional insurance. I was not pressurised into buying their insurance. The agent was very good and explained very carefully that there was 2 pieces of
damage highlighted on the car and explained that i should check the car myself and video any damage i found. So i spent 20 mins checking the car. I know its a pain in 30 degree heat but you must do it. They are very clear check the car!. I found 19 other bits of damage and some quite substantial . Yes alot and you could argue that you could be caught out. I videoed the car. Upon return i was told the damage was too minor for them to worry about and i was not charged and my card fully refunded. I had refuelled and fully refunded. So they are very upfront what you should do. I know its a pain on holiday to check and double check but if you do you should be ok.

Picked up /
Dropped off car in Son Bou. Car was great for what we needed however despite returning the car with a full tank (closest petrol station was 7km so had to drive back from there!) they still charged me ~€20 for fuel. When I went to the desk to discuss it, the employee couldn’t care less, despite showing them a receipt from the petrol station and the fact that there was more range when I gave the car back than when I collected it. Looking at other reviews, this company just takes advantage of having your card details for extra charges. Will not be using this company again.

I wouldn't leave 1 star if I didn't have to. Absolute scam of a company. Take photo's and I mean lots of photo's. Just dropped a car back, the chap that I handed it back too, went straight to the passengers wing mirror and found the smallest scratch. I wiped it off, but still claimed it needed painting. I couldn't find the photo when I was there, but I have now, so will be emailing very shortly. They are taking 350 euros out of my deposit. I had just watched the same person do exactly the same to the customer before us. I have extra insurance to cover this. Strange he asked me if I had before he told me.

I felt obliged to write a review after seeing all the negative reviews. We used Owners in Menorca, Son Bou, and couldn't have had a better/easier time. Everything was so simple and straightforward. Car was fantastic and the collection/drop-off was a doddle. Would definitely recommend them and use again!

The pickup time was for 11am at a hotel in our local area. Turns out it was the wrong address. After calling the number from the confirmation email, the man on the phone repeatedly refused to give me the actual address of the meeting point and kept insisting to look on their website. I was an hour late due to his negligence, only to meet the most vile, disgusting human wretch on the face of menorca, who was only interested in arguing with me over the exact address of the pick up point.

(I even had the receptionist at our hotel we were actually staying at speak to him and he shouted at her over the phone!!)

He then admitted the address was wrong and hadn't been updated in six years but made it apparent that it was my fault. In the end I walked away and I was glad.

Words cannot describe my experience with this utter pathetic troglodyte, who is better off unemployed!!

Got a multiple damaged some dirty car. Pictures of the damage I had to take myself when picking up for proof. Not at all fully fueled. Long lines when bringing back. Some irritated personnel. High charge of little damage of which some might have been there. They informed not correctly about the deductible sum. Good quality car though.

We got the car dirty and my sister made pictures before. When we brought back the car, they insisted, after a long inspection, some (light) scratched which they said, where not there before. They did not want to get in discussion or look properly at the pictures we made at the start of the rental. They where very impolite. After they charged us 450€! For what? The rental was cheap but do not go for it. They make their money by charging damage.

When I got the car, it was very dirty and with scratches everywhere. When I brought it back the operator made me pay for one of them even after seeing photos which proved I wasn't responsible for them. Worse, they mentioned two new scratches behind my back, on the contract!
I had to address the custommer service and send the proofs to get a refund...
Thieves, that's what they are at Minorque's airport.
I wouldn't even put one star if it was possible.
(AutosMernorca and Ownerscars are two names for the same compagny)

I rented a car with HOLIDAY AUTOS and ended up with OWNERS CARS.
My contract included insurance and I also had an annual excess policy the documents of which I took with me on holiday.
I left home at 2am for a 6am flight when we arrived at the hire desk counter we were told we had to take out extra insurance because we would be driving completely un-insured! I showed their agent my contract and my excess insurance but he was adamant that we couldn’t have our car without taking the insurance. I tried to contact HOLIDAY AUTOS and typically there was no phone number so we had to pay so that we could go and enjoy our holiday. I raised the issue with HOLIDAY AUTOS through their RESOLVE sight on the day of hiring but have heard nothing and CAR OWNERS say the insurance was optional..
We met another couple on the transfer back to the airport with the exact same experience!!
THIS COMPANY IS DISHONEST AND RUNNING A SCAM ON INSURANCE DO NOT USE!

Excellent service from start to finish by Jenny and Louisa in their cala blanca office. Had fab time exploring Menorca by car. Thanks guys! Told by tour rep I could not get car locally in Cala Blanca at time, but you came up trumps!

Scammed on fuel. Booked a car "full/full" on fuel. Picked it up late at night, contract confirmed car tank was 8/8.ie full. Did not notice until next day it was half full. I filled it up on return, 27 litres having done just 69 kilometres. They told me I was "told on pick up to return it with the same fuel level" A lie. I was not. Scammed out of 45 euros. This was through their asssosciate company Autosmenorca.

Poor service. I had two trolley bags and the guy that drove us back to the airport told me it was not his job to help with the luggage. On arrival he rudely rushed us off the van banging the door and saying he ‘had more customers’ when we knew we were the last except for another couple that has issues with a scratch. Shame as he ruined what had been a positive experience thus far.

Be Careful - 120 euro deposit for fuel and if you don't pay for the extra insurance you have to pay a deposit by credit card for the insurance excess which was 800 euros in our case - other hire companies make this quite clear but Owners Club have buried that information deep in their Conditions so that you could very easily miss it and this condition is not stated at all on the confirmation email you get - their marketing is VERY misleading - we cancelled the car hire, losing one day's rental and waiting up to 10 days for the balance refund - which ate into out holiday money

We have hired cars over the years but this was first time with Owners Cars. Got an upgrade to a Toyota Yaris Hybrid automatic on arrival which was very good. Car unfortunately developed a fault when out one day
( discovered problem when about to drive back to our resort). Rang office and staff member was with us with a replacement vehicle ( further upgrade to Seat Arona FR automatic) within 30 mins. Excellent service. Staff pleasant cheerful and courteous. All cars in excellent condition and spotlessly clean). Definitely we will use them again- Excellent!

Brilliant fault free-service. Friendly staff, quick transfers. Good prices (insurance waiver included). No hustle pick up and even speedier return. We use every year.

Excellent value for money hire car service at Menorca airport. Have used Ownerscars twice yearly for the last 5 years. have not experienced any of the problems expressed in other reviews. Yes, you do get transferred by shuttle from airport car park to their offices a few minutes away. Have only had to wait less than 10 mins for the service. Staff always helpful and polite. Conditions of service and expectations are explained fully on their website when making the booking. The car we were offered was an upgrade on what we ordered, which is pleasant and not unusual. I would certainly use Ownerscars again and plan to do so.

Car received was filthy and had not been cleaned inside or outside during covid peak. Car also did not have a full tank of fuel (roughly 3/4). Upon returning car, they found a scratch on 2 doors (not done by us) and we were charged €350 to "repair". We were told that it had not been the first car that week that had come back with scratches so is a possible scam by the company itself or external party. Either way, not a pleasant end to our vacation through no fault of our own.

This company (in Menorca) is incredibly slow and badly organised. We waited an hour just to be picked up from the airport to go to their offices - a journey which should only take five minutes! Instead, there was chaos at the airport pick up, with multiple queues in different places and no-one in charge of what was going on. Everyone was confused. The queue for the "premier" service, where you don't need to go to their office because they drive your car to meet you at the airport, was just as bad. When we arrived at the office we still had another wait... In total, this company wasted approximately two hours of our time. Time that we could have spent enjoying our holiday. Please don't waste your time with this Owners Car.