Absolutely horrible customer service. When writing them directly via your portal, it takes weeks to get an answer, which doesn't even help solve the issue. Impossible to call them - their waiting time... See more
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Promised 1000Mbs, case number 1319119, kund nr: 5347-1164, tested with direct cable to Ownit's original router with original cable using three high quakity labtops without vpn received 30-120Mbs. Duri... See more
Company replied
Using ownit broadband for 4 years now. Pathetic service. In my community of 65 houses, we suffer with frequent internet disruptions. Long waits to call customer service. Their customer representatives... See more
Company replied
Happy with Ownit service. I give 4 stars rather than 5 stars just because the monthly subscription went up few months ago. Also, I sometime needs to reset my modem, probably whenever there is a netw... See more
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Company details
About Ownit Bredband
Written by the company
För oss är leverans av bredband ett förtroende mellan oss och våra kunder. Idag använder vi internet till det mesta, från arbete till studier, från nöje till middagsplanering. Oavsett hur just ditt internetanvändande ser ut ska du kunna lita på att Ownit erbjuder bäst kvalité till bäst pris för dina behov.
Ownit levererar bredbandsanslutningar till bostadsrättsföreningar, privatpersoner och företag. Vi ser fiber som det självklara alternativet och det bästa sättet att möjliggöra snabba och driftsäkra bredbands- och TV-tjänster. Hos Ownit står du som kund i centrum genom flexibla och enkla lösningar.
Ownit levererar bredbandsanslutningar till bostadsrättsföreningar, privatpersoner och företag. Vi ser fiber som det självklara alternativet och det bästa sättet att möjliggöra snabba och driftsäkra bredbands- och TV-tjänster. Hos Ownit står du som kund i centrum genom flexibla och enkla lösningar.
Contact info
Garvis Carlssons Gata 5, 169 51, Solna, Sweden
- 08 - 525 07 300
- ownit.se
2.7
Poor
8K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very bad Internet
Very bad Internet. I have to take online classes and as soon as my class starts signals drop and I am not able to take the class due to bad signals.
January 17, 2024
Unprompted review
Reply from Ownit Bredband
Hi Kanwal!
Sorry to hear about your issues. Could it be that you are connected through WIFI? We only recommend the service/speed over ethernet cable. This is because there could be factors outside of our control that might affect the WIFI-signal.
For example: The layout on your residence, how thick the walls are, the router you are using (It is the router that sends out the WIFI-signal, not the broadband operator), network card in your computer and so on.
Please try to directly connect your computer to the fiber outlet and see if this works better for you. Then you will know if the issue is in the broadband service itself or the router you are using.
You can also contact our technical support for more help with this. We can not really help you through Trustpilot.
https://www.ownit.se/en/kundservice
Kind regards,
Philip - Ownit
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Truly a scam company
Truly a scam company.
I rent 1 apartment second hand.
I keep paying and paying and the bills keeps coming, I try to contact them to ask what is the problem. They tell me I by accident payed the same bill 2 times and because of that they send my case to inkasso. I tell them you already have the money because I payed the same bill to times so maybe they could use that money to cover the apparently unpaid bill. Or send it back so I can use it to pay, they refuse that and suddenly I don't have to pay inkasso only the fee for inkasso opening the case. I pay it next month I get inkasso warning again? And now it happens again this month due because they did not use the payment from first time. Even though they told me they would so I keep having to pay inkasso fees because they keep making the same mistake. And to top this bad service they stop even send me the bills by mail? Stay away from this company, if you dont pay your bills before the 1 of the month they will send you in inkasso and the amount will be double...
January 10, 2024
Unprompted review
Reply from Ownit Bredband
Hi Casper!
I'm very sorry to hear that you had a bad experience with us.
When an invoice has been overpaid, a value check is sent out via post automatically.
Because a value check has been sent, the money is no longer in our system and therefor we can't transfer the overpaid amount to the unpaid invoice.
Have you accidentally made the payment to the previous invoice's OCR, the current invoice stays unpaid. We always send 2 reminders before the invoice is sent to inkasso.
Please contact us if something is unclear.
Kind regards,
Sofia - Ownit.
During use
During use, sometimes I suddenly feel that the network is disconnected, and after a while the network is restored again. I don’t know what happened.
January 9, 2024
Reply from Ownit Bredband
Hi!
Thank you for your grade!
When it comes to the technical issue you are experiencing then it could be based on that you might be connected through WIFI. We can not really help you with this through Trustpilot.
Please contact our customer support: https://www.ownit.se/en/kundservice/kontakt
Thank you for understanding.
Kind regards,
Philip - Ownit
Took forever (more than four days) to…
Took forever (more than four days) to get through to customer service - no reply to web form submission and on the phone there were always around 20 people ahead of me in the queue. A technician was booked to contact me and never did, so I had to follow up myself, again. The email conversation with the technician company felt very passive aggressive. When I suggested that they communicate with the landlord directly since they needed access to the building switch and the landlord apparently had a technician from the technician company on site, there was no reply at all from the technician company. Days later, a technician called me saying they were at my door because we had a booked appointment - but said appointment was NEVER confirmed to me from the technician company; again, only radio-silence and unwillingness to communicate. All in all it took over a week to fix the broken line - and this was purely by chance because the on-site technician fixed it, otherwise it would have taken another four days. The only reason this is two stars and not one is because the employee at the ownit customer service hotline was very friendly and tried his best to help me. Incredibly bad service experience.
December 1, 2023
Reply from Ownit Bredband
Hi!
First of all we would like to say that we are very sorry to hear about your experience. This is not how things should go. However we can not really see what has happened in your specific errand or help you with this through Trustpilot.
We really hope that everything works as it should today and you are using the service as planned. If you still are in need for technical assistance, then please contact our customer support so that we can assist you in this matter.
Thank you for your patience and understanding.
Kind regards,
Philip - Ownit
Bra service
December 12, 2023
Reply from Ownit Bredband
Hej Zakaria!
Tack för det höga betyget och ditt omdöme. Vi är glada att höra att du fick en så bra hjälp av vår kundtjänst. Vi hoppas att du stannar kvar som kund hos oss i många år framöver.
Med vänliga hälsningar,
Philip - Ownit
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Customer service
Firstly, I am not a customer of ownit. However I contacted them via email & via their formula on their website to ask advice on pricing & delivery to my location. I received absolutely no reply to any of my messages, not even an auto response. I wondered how difficult it would be to get an answer from them if I was a customer & had a problem. Decided against even trying to use this provider, as they don't seem serious or have good customer relations.
December 4, 2023
Unprompted review
Reply from Ownit Bredband
Hi David!
Sorry to hear that you waited so long for a response. I can not really see what happened in your specific case through Trustpilot.
Thank you for your patience.
Kind regards,
Philip - Ownit
The connection works but my support…
The connection works but my support questions go unanswered. I want to access some advanced options like port forwarding, but I can't find a FAQ article, or get a response. Questions asked over a month ago.
December 5, 2023
Reply from Ownit Bredband
Hi Mathijs!
Sorry to hear about lack of response. We have received a lot of calls which unfortunately meant that we had to shift our resources from the support errands over mail to the support through phone. This meant that the support over mail has been put hold temporarily. We are working as hard as we can to answer all of the support errands over mail as fast as we can.
i hope that you have received help with this today and i must thank you for your patience.
Kind regards,
Philip - Ownit
Har fungerat felfritt sedan start.
November 29, 2023
Reply from Ownit Bredband
Hej!
Vad roligt att höra att allting fungerar så bra för dig. Tveka inte att höra av dig till oss om du har några frågor eller funderingar kring din tjänst.
Tack för det höga betyget!
Med vänliga hälsningar,
Philip - Ownit
Internet not working, no response from Ownit
I hired the service one week ago and I still could not connect to the internet. I have not received an answer in a week since my message, and I tried calling but it is not possible to communicate.
EDIT: Eventually I could contact them over the phone on a Saturday and solved the issue. It could have been so much easier if they had answered my message or if they had more people at customer support for attending calls.
November 2, 2023
Reply from Ownit Bredband
Hi!
Sorry to hear about this. Unfortunately i can not see what has happened in your case or help you with this over Trustpilot.
If you still need help with this today then i must recommend you to our customer support.
https://www.ownit.se/en/kundservice/kontakt
Kind regards,
Philip - Ownit
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Reply from Ownit Bredband
Hi Paulo!
Thank you for your rating! We are happy to hear that you are satisfied with our service. I hope to see that you'll give us 5 stars in the future.
Kind regards,
Philip - Ownit
We are facing issues of wifi
We are facing issues of wifi, as the routeur installed is over 10 years old.
After managing to reach customer service 3 time, I received 3 different feedbacks:
- First time: "Of course, we are going to send you a new routeur"
- Second time "Yes, the routeur is on its way, it is Postnord fault"
- 3rd time "It is impossible for you to receive a new routeur, you have to buy one at your expense and install it in bridge mode"
Despise the fact that having to buy a routeur, because Ownit does not want to replace an equipment that has been installed in 2013, the mix messages and very poor communication has led us to wait 3 weeks without being able to use wi-fi, while still paying Ownit as a provider.
October 12, 2023
Reply from Ownit Bredband
Hi Pierre!
Sorry to hear about your experience. We really want to help you with this. However we can not do it through Trustpilot. We can not see your previous errands either through this website. If your issues has not been resolved today, then please contact our customer service so that we can help you with this and hopefully solve this for you.
https://www.ownit.se/en/kundservice/kontakt
Thank you for your patience.
Kind regards,
Philip - Ownit
Customer service is helpful but I’m not…
Customer service is helpful but I’m not receiving the minimum speed that is contracted which is 700mb/s.
October 13, 2023
Reply from Ownit Bredband
Hi Olivier!
Could it be that you are connected through WIFI and not through cable? We only guarantee the internet speed through ethernet cable, not WIFI. This is because there can be some outside factors that might affect the WIFI-signal. This could be the layout in your residence, how thick the walls are, what kind of router you are using (It is the router that sends out the WIFI-signal), and the network card in your computer.
Please connect your computer directly to the fiber outlet with an ethernet cable (With the CAT-6 classificiation) and do a speed test. If you are not achieving a higher result, then please contact us so that we can troubleshoot your service.
Kind regards,
Philip - Ownit
Most of times my speed is much less…
Most of times my speed is much less than what I pay for.
Down speed is between0.45 to0.6 Mb
Up speed is between 4.20 to 5.8 Mb
I am thinking of leaving this provider
September 22, 2023
Unprompted review
Reply from Ownit Bredband
Hi Mansoor!
Sorry to hear about your issue. Could it be that you are connected through WIFI? We only guarantee the internet speed through network cable, not through WIFI. This is because there can be some factors outside our controll that might affect the WIFI-signal. This could for example be the layout in your residence, the router you are using and where it is placed and the network card in your computer. Please try to connect your computer with an ethernet cable (with the classification CAT-6) directly to the fiber outlet without the router connected and try a new speed test.
If you are still experiencing these issues please feel free to contact us so that we can take a closer look at your issue.
https://www.ownit.se/en/kundservice/kontakt
You will hopefully give us 5 stars in the future!
Med vänliga hälsningar,
Philip - Ownit
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Sometimes is good sometimes is not
September 12, 2023
Reply from Ownit Bredband
Hi Mohamad!
Thank you for sharing your opinion about our service and for the 5 stars. If you are experiencing any issues with the service, please feel free to contact us at 08-525 07 300 so that we can assist you in this matter.
https://www.ownit.se/en/kundservice/kontakt
Kind regards,
Philip - Ownit
Super terrible customer service and internet
Super terrible customer service. Super low and instable internet speed. two years calling from us, testing internet speed very low, disconnections during meeting, receiving 30Mbs-110Mbs according to several measurements (different computers, direct to router, ...) while paying for 1000Mbs. many experience the same, just google it.
What surprises me is that they only deny, sitting in their office cant more their bot to come and check. Everything looks good from here. hate it, apparently I am not alone.
September 13, 2023
Unprompted review
Reply from Ownit Bredband
Hi!
Sorry to hear about your technical difficulties. I can not however help you with this through Trustpilot. The internet speed should of course be over 30-110 Mbit through ethernet cable. Have you tried to connect with an ethernetcable with the classification CAT-6? That might help you.
I can not see your service either through Trustpilot. My recommendation is that you contact our technical support so that we can take a closer look at your service.
https://www.ownit.se/en/kundservice/kontakt
Thank you for your patience.
Kind regards/
Philip - Ownit
Restarting our subscription
We had to stop our subscription to your service, because we had to leave our house while it was being rebuild after a fire. When we wanted to restart the subscription, first a co-worker of yours, which I am sure was following the rules by the book, told us that we will be treated like a new customer and had to have a 2 years bidningstid. After few weeks, we talked to a much more helpful person, who restarted our service without any bidningstid (we are very happy with your service and don't intend to switch providers as long as we live here, but we did not like to be treated as if we were new customers). now, we are very happy.
July 31, 2023
Reply from Ownit Bredband
Hi Murat!
Thank you for your opinion and the five stars! We are very happy to hear about your great experience and that we could come to a solution that you were happy with.
If you have any more questions or thoughts regarding you service, please feel free to contact us. We are here to help!
https://www.ownit.se/en/kundservice/kontakt
Kind regards,
Philip - Ownit
Promised 1000Mbs
Promised 1000Mbs, case number 1319119, kund nr: 5347-1164, tested with direct cable to Ownit's original router with original cable using three high quakity labtops without vpn received 30-120Mbs. During last two years always they deny any problem and still do. Check your speed with for example bredbandskollen.se. Your technician came today 18 sep. after two years of complaining, changed the router, still the same: 80Mbs. I am super surprised why ownit always deny this.
September 12, 2023
Unprompted review
Reply from Ownit Bredband
Hi Hassan!
Sorry to hear about your technical issues. You should of course receive an higher result with the 1000 Mbit service. Unfortunately i do not have access to your specific errand through Trustpilot, but have you double checked that the ethernet cable you are using has the classification CAT-6?
Please try to also connect the computer directly to the fiber outlet with an ethernet cable, please try without the router connected, just the cable directly to the fiber outlet. I'm sure that you will experience an higher result. Therefore the issue could be in the ethernet cable or the router you are using.
If you are still experiencing issues with the speed, please feel free to contact us when you are in the residence so that we can take a closer look at your service and eventually troubleshoot your service.
Hopefully you will give us a chance to change your opinion about us and that you will give us 5 stars in the future.
https://www.ownit.se/en/kundservice/kontakt
Kind regards,
Philip - Ownit
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Reply from Ownit Bredband
Hi Reshma!
I can inform you that we only guarantee the speed over cable, not WIFI. This is because it is the router you are using that sends out the WIFI-signal, not Ownit. The WIFI-signal can also be affected by factors outside our control, such as the layout in your residence, where the router is placed, the network card in your computer and so on.
My recommendation is that you connect your computer directly to the fiber outlet with an ethernet cable (with the classification CAT-6) and then do a new speed check. I'm convinced that you will receive an higher result. You can also purchase a router with the WIFI-6 classification.
If you have any more questions or thoughts regarding this, please feel free to contact us so that we can assist you in this matter.
https://www.ownit.se/en/kundservice/kontakt
Thank you and hopefully you'll give us 5 stars in the future.
Kind regards/
Philip - Ownit
Excellent technical support
Very high speed Internet and super friendly technical support.
August 15, 2023
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