Ozhomehub Reviews 

Ordered a $2,000 unit 01/01/26 and 4 mths later still no resolution after 19 (emails/phone calls). Complaint is now with NSW Fair Trading who advised they have alot of same complaints from them. They are allusive, don't allow phone calls and their communication is completely unprofessional. DO NOT USE THEM ! They are complete SCAM ARTISTS.

We had the unfortunate experience to choose furniture and make a purchase with OzHomeHub. The order was placed on 26 February 2026 with a delivery date of first week April. Now in May and this company can not provide any detail about a delivery date.
In the process of trying to communicate with this company “by ticket lodgement only” as they do not take phone calls, we found OzHomeHub to be extremely arrogant, uncaring and not willing to provide a refund.
Beware OzHomeHub as they will take your money, then order the item from some random overseas provider and keep you waiting for months with nil proactive communication. Do not enter into dealings with them as they cannot be trusted

A complete disgrace. I only discovered the Trustpilot reviews after the fact—by then I’d already been pulled in by their polished marketing. Frankly, it’s baffling how this company is still operating, let alone convincing anyone to buy from them.

I placed an order in February for a shoe bench and a coat rack. Every request for an update was met with vague, non-answers. When the delivery finally arrived, it was wrong—two coat racks and no shoe bench, despite only ordering one.

To make matters worse, both phone and email channels funnel you into a useless order management system where you can’t even properly lodge a complaint. There is no real customer support, no accountability, and clearly no intention to resolve issues.

In a market where serious companies compete on service and reliability, this business shows zero respect for its customers. An absolute embarrassment.

I purchased Classic Glam Bed Nightstand Stone Bedside Cabinet with Drawers, Colour Royal Blue, 2 Piece Set.
Took 5 months to deliver the wrong item & to be told that light blue is like navy blue.
Company failed to honour their
advertised "return order for free" policy & required me to cover freight cost to return for a refund. Promised to replace item with correct item & 5 months later still have not received.
Item delivered is poor quality. Do not buy anything from this company. Very bad customer service.

Would rate 0 if I could.
Item took 4 months to arrive. Terrible customer service with providing updates and rude responses, once received, the item was full of scratches and paint chips and dents.
Oz Home hub refused to provide compensation due to the damage only being 'cosmetic' and not affecting the use of the product.
No instructions to assemble item. Really cheap bad quality.
This company while not a scam, is unethical and should be shut down.

DO NOT BUY. OVERPRICED CHINESE CRAP.
Zero customer support. Very poor quality product. No assembly instructions. Should be called Chinese Home Hub.

They give a phone number but it is an automated system that just tells you to post a ticket in their website. If you do they don't respond. After waiting 10 weeks we received three boxes containing about 50 pieces and 200 screws and fittings. There were 2 outline drawings with Chinese text and no detail. I contacted them to ask for assembly instructions and they told me to raise a ticket, to which they haven't responded. Even if they do have instructions they would be very difficult to follow because the parts aren't numbered.

I spent two full days working out myself how to assemble it. The parts don't fit together properly and some of the fixing holes are either missing or in the wrong place. The fixings are very basic with no attempt to conceal them.

We paid AU$1,828 for something that I would value to be worth less that AU$400.

Hopeless and nothing “Oz” about it. I suspect this “Scandinavian style furniture” is in fact coming from china. More importantly, it is VERY slow, the tracking app doesn’t work, there’s no one to call to elevate the problem and I think I am just getting an AI app which tells you “we understand you must be very frustrated, without ever providing any status updates on the product delivery. “Oz Home” is misleading. Avoid this company!

WORST COMPANY I HAVE EVER HAD TO DEAL WITH, if only this had minus stars it would be TEN
What should have been a 3 week delivery was 9 weeks,then item was damaged.... To contact them is near impossible, you call they even know your name and you get no further than they will get back to you, then they tell you contact is thru a ticketing system in which when you submit you then have to wait for their response before you can contact them again,they just keep going around in circles asking for same information over and over its now 3 weeks since I requested return for refund in damaged chair. I finally got the ok to Return item but at my cost, i got quote from Aust post, $345 (chair was only $322) Since then I have been emailing, phoning and getting knowhere for them to take responsibility for the return of faulty goods .... Read reviews in their own page so many going thru the same thing
SO AGAIN STEER CLEAR it's not worth the headaches
They need to be reported to Fair Trade ACCC by everyone who has isues

Six-month delay and attempted 30% "cancellation fee" for non-delivery.
I placed an order with Oz Home Hub in October 2025. As of late April 2026, the item has still not been delivered.
Despite multiple follow-ups, I was repeatedly met with generic excuses regarding "holiday backlogs" and "transit delays." When I finally requested a cancellation four months into the wait, the company attempted to withhold a 30% "cancellation fee" or force a store credit.
Under Australian Consumer Law, consumers are entitled to a full refund when a business fails to supply goods within a reasonable timeframe. Internal "cancellation policies" do not supersede statutory rights in cases of non-performance by the vendor.
Further attempts to resolve this were met with "procedural stalling," including being redirected to a support portal that was non-functional for the order in question.

SCAM! AVOID!
My pregnant wife paid over $500 for a dresser for our newborn’s nursery which is the poorest quality piece of furniture I’ve ever seen. We’ve now been waiting nearly a year for a refund and the business won’t take our calls or respond to emails. It’s such poor quality that even a qualified handy man wasn’t able to put it together properly. We now have to go down the path of legal action to get them to respond.

AVOID AVOID AVOID - Having placed an order just under $800 for a buffet in November 2025 and delivery suppose to be 20 December finally received it in February damaged and missing pieces. Currently 20th April 2026 and still waiting for 2 sets of hinges. Cannot speak to anyone, ticket system that is clearly AI and lucky if you get a response. Seems to be an overseas company as emails are generally received at very early AM. This has made me very weary of purchasing anything online from now on. This company needs to be held accountable. Absolutely disgusting.
Update: finally received the missing 2 sets of hinges 11/05/2026. No instructions on how to fit them. No markings on where to drill. Now I have to be a carpenter!

I did have significant delays but I was happy to let that go. My product arrived dirty and with parts missing. The box was completely broken and tapped back up maybe that’s why it was dirty and how parts ended up missing. I contacted customer service and they said it would take ages to send the parts so. So I should get my own and the instructions were particularly unclear. I’m not sure the support service actually understood the parts that were missing, I was also told that I’d need to cover the return costs even though my reason for return was the issues and not change of mind. I should have read the reviews first so that’s on me.

I purchased a mattress topper that looked plush and well made in their advertising. It is very poor quality made in china rubbish. It flattens to nothing when you lay on it and is extremely uncomfortable. Save your money it is a rip off They are impossible to contact and keep saying their website is down and can’t be contacted. I would very much like my money back but am afraid that will not happen with dishonest company

It's a SCAM! Beware! Terrible service. Don’t waste your time & money with them.

We purchased a “Modern Wood Display Stand” for $863.95. After placing the order, we discovered that the item was located in a warehouse in China and the estimated delivery time was approximately 45 days, which was not clearly disclosed prior to purchase. we requested to cancel the order. At that time, the order status remained “Order confirmed” and had not been dispatched.

Despite this, the business refused to provide a full refund and insisted on charging a 30% cancellation fee. The cancellation fee does not reflect actual costs incurred and appears to be a penalty rather than a genuine estimate of loss.

Scam Scam Scam
Cancel your order ring your bank
Warning do not buy from oz home

Ordered dining chairs on 1 Feb with ETA as 18 Mar. Received it on 21 Apr. after contacting Customer service numerous times. They give same reply everytime that item has been shipped and gave a tracking #. Finally we received the product, but quality is average and finishing is not great with sharp edges. Pls stay away from this website.

DO NOT BUY FROM THIS WEBSITE. They are a scam . Spent nearly $1000 on a buffet that never arrived..was supposed to arrive in January. Got the "your order is on its way" email and nothing arrived. No way to call and make a complaint, they just direct you to their site which gives you an email address where you get a generic reply. Will never see that buffet or our money again..I am reporting them.

I bought a table from Oz Home Hub. There was no receipt emailed to me and it took over 2 months to arrive. There was no tracking number or time frame info given as to when to expect delivery. The wrong table arrived and it had pieces missing. It was so difficult to contact the company as you have to go through a system where you wait for a verification code that never arrives. After contacting consumer affairs, magically a verification code arrives in my email and I can finally make contact. There was never a sorry or anything, they just wanted a photo and video of the product I received which I still have had no response from. They continually stall any action. It’s 5 months after my purchase and I’m no closer to getting a refund or the actual table I ordered. I will never purchase from this company again.

This company is fraudulent.
I ordered three items under one order. Two side tables and one dressing table. The description of the side tables did not match the item. It looked timber, but I saw the exact same item on Shein, and I found out it's metal, not timber. The item price on Shein was $60 while the price on OZ Home Hub was $250 after 50% off!! I decided to cancel the side tables order. I called their support, but there is no person to talk to; they just sent me a link to manage my order. There was only one Cancel Order button on the entire order. I pressed that, and it cancelled all three items. They deducted 30% of the payment as a cancellation fee! I raised a ticket telling them that I didn't want to cancel the dining table, again, they just sent a link to the Cancellation Policy! This is Fraud!