Ozhomehub Reviews 

There is no need for reviewing this supplier. They are a SCAM and Fair Trading does nothing to stop their business activities, even though they accept that they have received multiple complaints.

Their items come with no assembly instructions. When asked, they will send a generic one, but by no means would you be able to assemble it—even by professionals. This leads to you having to use their own assembler for a hefty price. Assume that if you order, you might start using the items by one year or so.

My final advice: STAY AWAY FROM THIS. I wish I had read the reviews before purchasing items.

Ordered a coat rack and some cabinetry for my study. Coat rack arrived after 90 days. Delivery guy just turned up on a Saturday morning with no notice and i was interstate. Took 2 weeks to reschedule the delivery. STILL waiting on update of the cabinetry product! Follow up after follow up... ticket lodged and all i get is "thanks for your patience, we have directed to the required department". They have sat on my funds for 4 months now. No concise answers and no communication to requesting a refund! Tried these guys once and never again! Be careful out there with these guys. Will edit if they come through with a date and clear delivery guidelines, but for now... I have had enough!

Item took over 4 months to arrive, well past the estimated delivery date. Despite advertising suggesting local stock, the item was actually shipped from overseas rather than a Sydney warehouse. Customer support responded to tickets promptly but only continued to thank me for my patience, with no meaningful resolution offered. Refunds or cancellations were not permitted once the item had left the country of origin.

After escalating the matter to the ACCC, the product finally arrived within two weeks. Unfortunately, the furniture itself was very disappointing — poor quality, flimsy, and not as pictured online. Overall, I would not recommend shopping with this company.

DO NOT ORDER FROM THIS WEBSITE!!!!!This is the worst experience trying to order online. Delivery hast arrived after 3 months, there is no courier identified. Ive tried to contact the business and they won't answer. I spent almost $400 on an office chair that never arrived.

I would give 0/5 if I could. Never, never, never purchase anything from these scam artists.
Ordered a coffee table in Nov 25 for delivery in Dec 25 waiting 6 months I had to reach out to get no updates, constantly being told "it's in the delivery network" no ETA. Asked for a refund and that was denied. I had to reach out to fair trading to get a resolution.

Bought a display cabinet which arrived at 9pm one night. Opened carton to find warped paper-thin acrylic panels instead of glass panels as described on the website. Raised a return ticket and the dance began. Slow back and forth online comms going around in circles. Was asked to raise another ticket with a different group and resupply all the information, photos etc - refused to do so. Obviously, they were hoping I would not return the product in the 30 day money back guarantee period. Sent product back (at my expense) within time. They claim money will be refunded in 5 - 7 business days. After a month of back and forth banter I contacted my VISA bank and they began a dispute resolution. Received full refund after another month. Like 95% of the other reviews - don't buy from these scammers. Now I'm going to lodge a case with the Office of Fair Trading re return freight costs.

Don’t buy from this company. Delivery estimates are wildly inaccurate. Their feed back through their online portal is limited.
They don’t articulate wait times when ordering and at 10 weeks waiting now, I have asked for a refund.
Just spend the extra money and go to an actual shop.

Disgusting & Terrible Products & Service.
Products are such poor quality and faulty with no proper assembly instructions.
Dodge and Dishonest company.
Warehouse in NSW but want customers to return bulky & heavy items to WA.
Assembly Manual provided after 3 months of try to contact Oz Home Hub Customer Service Team - Completely Useless Assembly Manual.

Appalling so far.
Ordered a tulip dining table on Feb 8 with an ETA of 6 weeks. You guessed it , still waiting 4 months later, and according to their latest reply via an "open support ticket" still another few weeks to wait.

As others have reviewed, don't bother calling their phone line or online chat , they just send you a generic text and ask you to create a support ticket...

Wish I had read the reviews before my purchase.
$150 wasted. I've called my bank to see if they can investigate and possibly charge this amount back to me.

I will also call ACCC and make a complaint (like others have). The more complaints we make hopefully it will help others to AVOID this scam business!

Did an order for bedside tables months ago, still nothing, basically burnt $400.

How their website hasn't been shut down I do not know, BIG EFFING SCAM!!!

The worst!!!!!! In every way.Poor communication a really bad ticket system waiting days weeks for a response. They will not rectify their mistake. Damaged furniture they will not take responsibility for. What ever you do don’t buy warning. The worst retailer out there I have never purchased any product with such bad customer service please don’t buy anything.

This is a SCAM. You order and pay and you never receive tracking or your product. You can’t contact them in any way. Every thing is AI responses. We waited 4 months for a product we ordered that was supposed to arrive in 6 weeks. It never arrived and we bent contract anyone. Their showroom in Weatherill Park doesn’t exist. Please avoid. This is a complete SCAM

Worse supplier ever!! no communication, they take the payment but never let you know when you will receive the goods, do not answer their phone and after 4 month i have received an incomplete set and no matter how much i tell them, they do not fix the issue, never buy from these people again and i hope everyone else take a note before dealing with them

I ordered a console table from this company which arrived over 6 weeks late, with no tracking information ever provided. When the item finally arrived, the quality was extremely poor and not as expected.

I requested a return address and returned the item correctly addressed, however the freight company attempted delivery multiple times unsuccessfully and the item was sent back to me. The entire process has been incredibly frustrating and the company has been extremely difficult to deal with throughout.

Very disappointing experience — I would not recommend purchasing from this company.

Would rate in the negative if I could. My story is very similar to others. Ordered an occasional chair in December 2025 and was promptly given an expected delivery date of 2 February. It's now mid May and despite numerous requests via email and 'support ticket' requests am still no closer to finding out if the chair exists or when it might be delivered. Have requested a full refund with no response. Heed the advice of many, do not be lured in by the slick advertising or reasonable prices, ultimately you will pay more than you think. Oz Home Hub has beyond appalling customer service and I'm left wondering how they can continue to operate in Australia without consequence.

Ordered a rocking chair Feb 2026 delivery expected a month ago, they give you a pretending tracking with absolutely no dates or who the courier company who supposedly has my chair, phone calls to them at first I thought as the recorded message uses my name it was legit, now it seems a scam, they are very clever to put all this together, I have no idea how no one has caught these crooks. Not funny taking our hard earned cash. I have alerted trading standards.

Rated 1 start as I cannot select zero stars!
Review considers two components of their service:

Part 1 - Service and delivery:
- Whilst Oz Home Hub claims to have a support centre function, they simply do not demonstrate any customer support.
- Their phone number they post on their website is not monitored and you will never get through to a person. The electronic system simply notes that service is unavailable. Note that they will use your contact number as means of automatically detecting who’s calling and play a generated script to advise you seek support means through their website. There is a way around this by blocking your called ID which gives you more options to select from on the call but again you will hit a brick wall when the system notes you can’t get through.
- They will give you shipping date upon order which is to be completely taken with a grain of salt. My initial shipping date was 6 weeks from order but ended up being over 40 days beyond this.
- Whilst they note they will provide you with a tracking number they never do.
- When you raise a support ticket for the tracking, they keep saying that due to product being sent from overseas they are unable to track and are unable to issue you any form of tracking.
- My product was delivered before they could even issue a tracking number and I even followed up afterwards to query what the tracking number was and they still could not give it.
- Local furniture removal companies are used as delivery contractors – not even proper logistics providers.
- The product is packed so poorly that there is a high risk of damage during transit. Think flimsy carboard with a few pits of flimsy plywood strapped together.
- Noting this it would be practically impossible to return the product in the original packaging if you had any issues with it.
- Customer service portal responses are almost automatically generated and whilst they will profusely apologise for the inconvenience, they offer no help at all.
- Prices advertised on their website appear to be reduced (e.g. 50% off) to lure you in. The RRP is extortionate in its own right but the sale price is still inflated for the quality of product and service you get. Refer below.

Part 2 – Product quality (in this case a sliding door wardrobe):
- Be aware that the pictures on their website are renders and not actual photos, so product quality will differ from what you see and expect. In my case the wardrobe I ordered was delivered with much thinner timbe panels than shown on the picture. Oz Home Hub will deny there is any difference.
- Product quality is so bad. For example for the laminated timber panels on the wardrobe I ordered I expected a quality core material such as melamine but what you get in the core is a raw timber product likely from China which would unlikely pass Australia’s biosecurity laws. How they even get this material in the country is beyond me.
- The laminate quality is terrible and prone to chipping.
- Product is shipped dirty covered in dust.
- Assembly instructions are not provided, for which you must raise a support ticket on their website and request instructions. Expect another few days delay here.
- Instructions do not even provide the correct sequence of installation.
- Whilst most of the components are IKEA style such as cam lock screws, and panels are predrilled to suit, the alignment of holes is so poor that panel edges typically don’t align.
- No instructions are given for components which require you to drill holes to fit screws. e.g. for a sliding door wardrobe, no instruction is given on holes offsets for sliding door roller sets, upper and lower tracks etc. So you must figure it out for yourself. Again, their customer service department refer you to the instructions which simply don’t address installation of these items.

To put it simply, DO NOT BUY from Oz Home Hub. You are far better off buying from Bunnings or IKEA if you are after affordable furniture which will be manufactured with far greater quality products with a service team who would be willing to help you.

We ordered a wall bar unit for $1,300 in February 2026 with an estimated ETA of 8 April. It is now 10 May and still no product. We have tried to get in contact with the company but have been stone walled against an AI wall. Every time we call or send a message we get an answer through an AI portal. Their business model is for you to get frustrated about non delivery and cancel an order that were never placed in the first place. They will take 30% off your order and move on to next frustrated customer. A very efficient SCAM!!

I ordered a set of supposedly strong, 'fireproof' storage shelving racks, and all of them are poor quality, and one was bent out of shape. The shelves are visually warped because the metal sheet used to make them is so flimsy and thin (maybe 1-2mm). You can easily twist the shelves from side to side — a sign that they will hold very little weight as they already twist and warp without anything sitting on them. The product also took 3 months to be delivered, and were only delivered one random night after I had made 3 complaints asking where my product was. I regret my purchase and think the company should be ashamed of themselves for importing such low quality product, but marketing it on their website as good quality product that is well designed and constructed. It's not! Avoid!

Lost money. No products. SCAMMERS