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Rated 1 out of 5 stars

I ordered a few items, mostly okay but the UV wand is faulty and no one at pacamask responds to the emails. The customer service is an absolute joke. Buy elsewhere as you'll be disappointed with Pacam... See more

Rated 5 out of 5 stars

I spent a long time searching for an effective face mask; a three layer fabric one appeared to be effective and remained so for longer than single use ones. A silver ion layer to kill bacteria is an... See more

Company replied

Rated 5 out of 5 stars

Now that mask wearing is set to become part of our everyday life, I thought that I might as well have a bit of fun with it. Pacamask offer some wonderfully creative and colourful options to choose fro... See more

Rated 5 out of 5 stars

I bought a couple of these masks in different colours, they're nice and lightweight which makes them really comfortable. I have peace of mind that there's silver ion fabric in there so I don't need a... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Pacamask is a UK based design and marketing Company. Its design team are focused on bringing the very best in design, and functionality to its customers. All products are designed in the UK, and manufactured in China, where Silver Ion treated material is used in all our face masks. Ionic Silver is scientifically proven to kill 99% of bacteria for up to 50 washes. Our philosophy is to deliver the very best in both design and material functionality. Ionic Silver is in the Company’s opinion the very best non-medical grade material available. It is widely used in industry and hospitals as a safe and secure way of stopping the spread of bacteria.


Contact info

4.2

Great

TrustScore 4 out of 5

161 reviews

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Rated 5 out of 5 stars

I love the pacamask designs.

I love the pacamask designs they fit my face perfectly. I think that the seams for your nose and chin are a great idea. I have lots of people asking where I got my masks and I have no problem telling them that I got them from pacamask. I have even bought them as gifts for friends.

October 22, 2020
Unprompted review
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Reply from Pacamask

Hi Mrs Williams,

We are very grateful to you for spreading our company name.

Thanks for the 5 star review!

Pacamask Team

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Rated 5 out of 5 stars

Best masks you could ever buy.

Best masks you could ever buy.
Could do with an in-between size as the adult
is slightly large at the sides for my thin face.

Feel good and know you are safe with the silver
ion.

October 21, 2020
Unprompted review
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Reply from Pacamask

Hi Julie,

We appreciate your feedback!

Thank you

Pacamask Team

Rated 5 out of 5 stars

Excellent mask

Excellent mask! The adjustable ear loops really help with comfort as I have to wear one all day and have struggled with masks that are too tight generally and hurt on the ears really quickly!

October 19, 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Frederick,

Our masks are designed with maximum comfort. We are glad they work for you.

Thank you very much for the positive feedback.

Pacamask Team

Rated 5 out of 5 stars

Would highly recommend Pacamask

Would highly recommend Pacamask, great quality, soft and breathable material. Fits well on my face and the straps don’t hurt behind my ears. Great value when ordering in bulk.

October 19, 2020
Unprompted review
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Reply from Pacamask

Hi Sammy,

We are glad to hear such positive feedback on our product.

Thank you very much.

Pacamask Team

Rated 5 out of 5 stars

A mask I would recommend

Great product, the adjustable straps enable the mask to fit perfectly. Love the variety of colours and patterns. Can defiantly recommend.

October 18, 2020
Unprompted review
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Reply from Pacamask

Hi Hollie,

We appreciate your feedback!

Pacamask Team

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Rated 5 out of 5 stars

Quick delivery, cool designs

Order arrived quickly. Really pleased with the fit and adjustable straps which hold on the face better than other masks I’ve tried before. Cool exciting designs. Will definitely purchase again.

October 17, 2020
Unprompted review
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Reply from Pacamask

Hi Jon,

Thanks for your kind comments and your 5 star review!

Pacamask Team

Rated 5 out of 5 stars

Great service

Arrived within a few days. I’m happy with the quality of the masks and think they are good value when bought in multiples of 3 or 6.the adult one is a bit big for my wife so she wore a child’s one which fits perfectly.

October 14, 2020
Unprompted review
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Reply from Pacamask

Hi Mark,

We are glad to hear you are pleased with our product and service. At Pacamask we aim to please.

Thanks for your feedback.

Pacamask Team

Rated 2 out of 5 stars

Pacemasks - order incorrect

I ordered pacemasks after reading about them regularly. I work in a school where mask wearing is compulsory and decided to switch to these from the Elle brand I have been using since the start of term. I placed my order and on opening today instead of the three masks I had ordered I received one. I had hoped to have one a day and wash in between so will now have to think again. Also was surprised to read that you need to wash before use? And also made in China .. this really isn’t clear on the site at all. Not a major issue other than the fact I was surprised having done extensive research on UK companies!

Update to reply
Hi thanks for the email. I did this on Sunday via your online form and included my order number. No reply so far. Many thanks

October 11, 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi there,

Apologies for this error.

Would you please contact us at support@pacamask.com, making sure you include your order number, and we can have your outstanding order shipped to you immediately

Rated 3 out of 5 stars

Could be a better fit

I ordered 3 of these as I was impressed with the silver ion technology as an added value. Sadly I am not so impressed with the function of the actual mask. It is smaller than other masks I’ve seen and doesn’t fit as well as I would like so a constant adjustment needed to get it over my nose and under my chin (tends to be one or the other but not both). My specs are also constantly steamed up- needs ability to “shape” mask over bridge of nose.
On the plus side the adjustable ear loops are very good and comfortable- and I still like the silver ion content.
As mask use looks like it’s with us for a while I will be trying to find replacements that have greater depth in the hope to find a better fit and which don’t cause my specs to constantly fog up. I will keep my pacamasks as back up.

October 7, 2020
Unprompted review
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Rated 2 out of 5 stars

Order arrived the next day but I was…

Order arrived the next day but I was surprised they weren't rigid but they are comfortable and I really like the ear toggles. HOWEVER I was extremely disappointed and cross that I found a small docket in the packaging that says made in China. Why on earth can't they be made I the UK .. it's not that they are cheap. If I had realised where they were made I would have bought an alternative. Also my glasses steam up and they don't on all my other masks.As for Pacamask's reply others have said the same and why would you look at the customer care website when only making an order??

October 6, 2020
Unprompted review
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Reply from Pacamask

Hi Suzy,

Thank you for your order and your kind comments.

With regards to the masks being made in China, this is clearly stated on our website in the customer care section.

Thank you

Pacamask Team

Rated 5 out of 5 stars

Brilliant masks

Brilliant masks, All of the staff where them at Nikita's Bistro all find them very easy to breath and comfy at the back of the ears which is the best ! Thank you

October 4, 2020
Unprompted review
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Reply from Pacamask

Hi Nikita,

Thanks for positive feedback!

Pacamask Team

Rated 5 out of 5 stars

Great Mask

The best mask I've had, (eventually). I started off with problems with my glasses misting up but after a few adjustments to the straps I finally got it right. Shame they're made in China. Surely there's a UK company that can make them.

October 3, 2020
Unprompted review
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Reply from Pacamask

Thanks for the feedback Russell!

Rated 5 out of 5 stars

Very pleased with purchase

Ordered 6 masks (Adult /Female size), very pleased with the quality, the patterns, the comfort and fit. Prompt customer service response to my tracking query, masks arrived promptly.

October 1, 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Shireen,

We are very pleased to hear such positive feedback. We are glad you are happy with our product and service.

Many thanks

Pacamask Team

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Rated 5 out of 5 stars

Bought 6 masks that were superb

Bought 6 masks that were superb. Good fit, extra padding on the bridge that prevented glasses fogging up.
Made a second purchase for 3 more and these have changed - they bo longer have a padded nose bridge area which I liked as it stopped my glasses steaming up. Contacted Pacamask and to be fair they sought out older stock for me and when I placed an order the older stock was dispatched. I now have a mask for every day of the week.
Excellent service when concern was raised. Thank You Pacamask. If you could get padded nose bridges reinstated I'd be purchasing even more

September 29, 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Amanda,

We are always happy to help.

Thank you for your kind comments.

Pacamask Team

Rated 5 out of 5 stars

I ordered six masks on the 9th…

As an update, whilst it seems my masks were lost in the post, some great customer service by the team resolved and remediated the issue immediately and a tracked parcel arrived the net day.

September 26, 2020
Unprompted review
Pacamask logo

Reply from Pacamask

We appreciate the positive feedback. We are always happy to help.

Many thanks

Pacamask Team

Rated 5 out of 5 stars

Great masks arrived quickly and very…

Great masks arrived quickly and very high quality. I brought enough for my family and everyone has been pleased. It does stop my glasses steaming up on the plane mask but not the patterned ones as they are slightly bigger.
I had a issue with one mask and they replaced this in a day and was very quick to respond to me and sort the issue.

September 21, 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Daisy,

We are pleased to hear that you are satisfied with our product and service. At Pacamask we strive to keep all of our customers happy. Thank you very much for the feedback.

Pacamask team

Rated 5 out of 5 stars

Great Quality Product

My wife and I are so pleased with my new mask from Pacamask that we have bought a mask for each member of our family.
The mask are very comfortable to wear and great for those of us to wear glasses.
I would highly recommend the masks from Pacamask

September 21, 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Chris,

Thanks for the positive feedback. We appreciate your comments.

Pacamask Team

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Rated 5 out of 5 stars

Perfect for business

I am a manager of a pub and we bought these for our team to use. with the aim of cutting down on the use of disposable masks which has also saved us money. i have to say all of our team look smart with the plain colored masks and it is in-keeping with our uniform policy which is ideal. i would recommend these mask to any business looking to reduce the amount of waste caused by using disposable masks.

September 17, 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi there,

We appreciate your kind comments.

Many thanks

Pacamask Team

Rated 5 out of 5 stars

Excellent

Excellent, comfortable easy to clean mask that fits. Saves the constant pay out to buy reusable masks. Also the silver ion coating is genius.

September 17, 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Matthew,

We are pleased to hear that you are a fan of our masks. We appreciate the feedback.

Pacamask team

Rated 5 out of 5 stars

Fantastic masks and other essential…

Fantastic masks and other essential items. Thank you for the fast delivery and support.

September 16, 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Hilary,

Thank you very much for the positive review. We are pleased you are happy with our product.

Pacamask team.

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