I ordered a few items, mostly okay but the UV wand is faulty and no one at pacamask responds to the emails. The customer service is an absolute joke. Buy elsewhere as you'll be disappointed with Pacam... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I spent a long time searching for an effective face mask; a three layer fabric one appeared to be effective and remained so for longer than single use ones. A silver ion layer to kill bacteria is an... See more
Company replied
Now that mask wearing is set to become part of our everyday life, I thought that I might as well have a bit of fun with it. Pacamask offer some wonderfully creative and colourful options to choose fro... See more
I bought a couple of these masks in different colours, they're nice and lightweight which makes them really comfortable. I have peace of mind that there's silver ion fabric in there so I don't need a... See more
Company details
Information provided by various external sources
Pacamask is a UK based design and marketing Company. Its design team are focused on bringing the very best in design, and functionality to its customers. All products are designed in the UK, and manufactured in China, where Silver Ion treated material is used in all our face masks. Ionic Silver is scientifically proven to kill 99% of bacteria for up to 50 washes. Our philosophy is to deliver the very best in both design and material functionality. Ionic Silver is in the Company’s opinion the very best non-medical grade material available. It is widely used in industry and hospitals as a safe and secure way of stopping the spread of bacteria.
Contact info
76 Church Street, LA1 1ET, Lancaster, United Kingdom
- 0800 669 6831
- info@pacamask.com
- pacamask.com
I love the pacamask designs.
I love the pacamask designs they fit my face perfectly. I think that the seams for your nose and chin are a great idea. I have lots of people asking where I got my masks and I have no problem telling them that I got them from pacamask. I have even bought them as gifts for friends.

Reply from Pacamask
Best masks you could ever buy.
Best masks you could ever buy.
Could do with an in-between size as the adult
is slightly large at the sides for my thin face.
Feel good and know you are safe with the silver
ion.

Reply from Pacamask
Excellent mask
Excellent mask! The adjustable ear loops really help with comfort as I have to wear one all day and have struggled with masks that are too tight generally and hurt on the ears really quickly!

Reply from Pacamask
Would highly recommend Pacamask
Would highly recommend Pacamask, great quality, soft and breathable material. Fits well on my face and the straps don’t hurt behind my ears. Great value when ordering in bulk.

Reply from Pacamask
A mask I would recommend
Great product, the adjustable straps enable the mask to fit perfectly. Love the variety of colours and patterns. Can defiantly recommend.

Reply from Pacamask
Quick delivery, cool designs
Order arrived quickly. Really pleased with the fit and adjustable straps which hold on the face better than other masks I’ve tried before. Cool exciting designs. Will definitely purchase again.

Reply from Pacamask
Great service
Arrived within a few days. I’m happy with the quality of the masks and think they are good value when bought in multiples of 3 or 6.the adult one is a bit big for my wife so she wore a child’s one which fits perfectly.

Reply from Pacamask
Pacemasks - order incorrect
I ordered pacemasks after reading about them regularly. I work in a school where mask wearing is compulsory and decided to switch to these from the Elle brand I have been using since the start of term. I placed my order and on opening today instead of the three masks I had ordered I received one. I had hoped to have one a day and wash in between so will now have to think again. Also was surprised to read that you need to wash before use? And also made in China .. this really isn’t clear on the site at all. Not a major issue other than the fact I was surprised having done extensive research on UK companies!
Update to reply
Hi thanks for the email. I did this on Sunday via your online form and included my order number. No reply so far. Many thanks

Reply from Pacamask
Could be a better fit
I ordered 3 of these as I was impressed with the silver ion technology as an added value. Sadly I am not so impressed with the function of the actual mask. It is smaller than other masks I’ve seen and doesn’t fit as well as I would like so a constant adjustment needed to get it over my nose and under my chin (tends to be one or the other but not both). My specs are also constantly steamed up- needs ability to “shape” mask over bridge of nose.
On the plus side the adjustable ear loops are very good and comfortable- and I still like the silver ion content.
As mask use looks like it’s with us for a while I will be trying to find replacements that have greater depth in the hope to find a better fit and which don’t cause my specs to constantly fog up. I will keep my pacamasks as back up.
Order arrived the next day but I was…
Order arrived the next day but I was surprised they weren't rigid but they are comfortable and I really like the ear toggles. HOWEVER I was extremely disappointed and cross that I found a small docket in the packaging that says made in China. Why on earth can't they be made I the UK .. it's not that they are cheap. If I had realised where they were made I would have bought an alternative. Also my glasses steam up and they don't on all my other masks.As for Pacamask's reply others have said the same and why would you look at the customer care website when only making an order??

Reply from Pacamask
Brilliant masks
Brilliant masks, All of the staff where them at Nikita's Bistro all find them very easy to breath and comfy at the back of the ears which is the best ! Thank you

Reply from Pacamask
Great Mask
The best mask I've had, (eventually). I started off with problems with my glasses misting up but after a few adjustments to the straps I finally got it right. Shame they're made in China. Surely there's a UK company that can make them.

Reply from Pacamask
Very pleased with purchase
Ordered 6 masks (Adult /Female size), very pleased with the quality, the patterns, the comfort and fit. Prompt customer service response to my tracking query, masks arrived promptly.

Reply from Pacamask
Bought 6 masks that were superb
Bought 6 masks that were superb. Good fit, extra padding on the bridge that prevented glasses fogging up.
Made a second purchase for 3 more and these have changed - they bo longer have a padded nose bridge area which I liked as it stopped my glasses steaming up. Contacted Pacamask and to be fair they sought out older stock for me and when I placed an order the older stock was dispatched. I now have a mask for every day of the week.
Excellent service when concern was raised. Thank You Pacamask. If you could get padded nose bridges reinstated I'd be purchasing even more

Reply from Pacamask
I ordered six masks on the 9th…
As an update, whilst it seems my masks were lost in the post, some great customer service by the team resolved and remediated the issue immediately and a tracked parcel arrived the net day.

Reply from Pacamask
Great masks arrived quickly and very…
Great masks arrived quickly and very high quality. I brought enough for my family and everyone has been pleased. It does stop my glasses steaming up on the plane mask but not the patterned ones as they are slightly bigger.
I had a issue with one mask and they replaced this in a day and was very quick to respond to me and sort the issue.

Reply from Pacamask
Great Quality Product
My wife and I are so pleased with my new mask from Pacamask that we have bought a mask for each member of our family.
The mask are very comfortable to wear and great for those of us to wear glasses.
I would highly recommend the masks from Pacamask

Reply from Pacamask
Perfect for business
I am a manager of a pub and we bought these for our team to use. with the aim of cutting down on the use of disposable masks which has also saved us money. i have to say all of our team look smart with the plain colored masks and it is in-keeping with our uniform policy which is ideal. i would recommend these mask to any business looking to reduce the amount of waste caused by using disposable masks.

Reply from Pacamask
Excellent
Excellent, comfortable easy to clean mask that fits. Saves the constant pay out to buy reusable masks. Also the silver ion coating is genius.

Reply from Pacamask
Fantastic masks and other essential…
Fantastic masks and other essential items. Thank you for the fast delivery and support.

Reply from Pacamask
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







