Paddle Reviews 10,647

I accidentally ordered a product from Paddle, which I didn't want. I contacted them and received an immediate refund. Thank you for being so understanding.

I had canceled my subscription for Paddle and the cancelation did not go through for some reason and I was charged $74.99 the subsequent month. The company does not offer any refunds whatsoever. I did not use the service at all, which can be verified by my profile that doesn't even have a username, yet the company was more than happy to charge my card again and offer no customer support.

I purchased the Windows Unlock Go Basic package but unfortunately it didn't work for me. Because of this I used their chatbot service to request a refund. That service was quick and efficient, and I have been promised a refund will appear on my payment card in the next few days.

chat was very helpful and processed my request quickly without a bunch of fluff making things seamless and easy unlike most support chats

Disgusting experience and a verified scam. Disguised as an AI app and predatory practices on renewals. Cancelled and thy refused the refund, even Amex is struggling to support the charge back. Disgusting practice and waste of time chat bot pretends to escalate the email but nothing happens. I hate that sites like this are allowed to exist

Absolutely garbage support system, I made 2 refund requests and one of them is in my bank the other one didn't even get approved, I made the request 8 days ago and yet no news despite after I made 2 tickets, no news, no email followup no nothing. I do not recommend to use this service.

Taking money from my account, a fraudulent activity has occurred, please contact me Paddle and take no further funds from my accounts

Quick response from customer service. Great products which helped me fix my resume and got job with it also!!

The resume was more modern, great styles and easy to read for company HR for interviews. It focused on achievements more these days, then where you worked and did 20yrs ago. Fresh graphics made it easy to cut and paste my old resume information into new target sections! **Impressive new service!!**

I needed to manage a couple different subscriptions. In each case Paddle made it simple, through the chatbot, to handle the different policies and complete the tasks quickly and painlessly.

Amazing chat bot and helped with exactly what was needed

I just wanted to say a huge thank you for the incredibly fast and smooth support experience! I made an accidental purchase and was honestly a little nervous reaching out, but your team resolved everything within minutes. The refund was processed immediately and my subscription was cancelled without any hassle at all. This is exactly what great customer support looks like — quick, kind, and stress-free. You made my day so much better. Thank you from the bottom of my heart! ⭐⭐⭐⭐⭐

They made the process to cancel and request a refund really easy. It was nice to be able to request this without feeling like you’re getting the third degree about why you no longer want to the service. I wish more businesses let Paddle handle their issues.

The robot could understand my requirements and solve them. Sooooo Good.

Scammers that trick you into subscription and than do not want to return the money!

I only signed up for the trial bc it stated I would receive image generation credits. After signing up chat or information me it cannot do it. I asked for a refund IMMEDIATELY and have been told no.

Great Communication and easy to navigate

I needed a refund from an auto renew. It was quick and very respectful. I had gone through the program twice, so did not need it again. Very understanding. I would recommend this company to anyone.

Exactly how a refund process should work

Requested a refund on a SaaS subscription within the 14-day EU withdrawal window. Paddle's support pointed me to their assistant Kino, who processed everything in under two minutes: subscription cancelled, full refund confirmed on the spot.

No friction, no guilt-tripping, no hoops to jump through. Huge credit to a company that actually respects consumer rights instead of hiding behind fine print. Will happily trust Paddle-billed tools in the future