Paddy Power Reviews 

8,053
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,670 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform easy to use, appreciating the smooth user experience for betting and transactions. Many consumers highlight the wide selection of sports and games available, often noting quick and hassle-free processes for deposits and withdrawals. Reviewers frequently praise the staff for being helpful, patient, and efficient in resolving issues, making their interactions positive. However, some customers also noted dissatisfaction with customer service, citing slow chat responses and unresolved issues despite multiple attempts. A few other people also felt that certain games, particularly slots, had low win ratios or issues with bonus features. Additionally, some reviewers mentioned difficulties in tracking free bets or receiving promised rewards.

What people talk about most

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising agents for being... See more

Website

Reviewers highlight ambiguous aspects of the website, with some customers finding it easy to navigate and... See more

User experience

People report positive experiences with user experience, often describing it as one of the best online... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, politeness, and... See more

Product

Customers had ambiguous experiences with the product, with some reviewers praising the variety of games,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Site for all betting very clear and good information on horse betting site. Payout quickly on winnings and enough freeby promotions. Not very keen on your golf rules when winning place be... See more

Rated 4 out of 5 stars

Betting is made easy, when you win money goes straight into your account, lots of freebie’s. The only problem I have is if I have a query I have to try and solve it through ‘chats’ I would rather spea... See more

Company replied

Rated 5 out of 5 stars

Closed my account years ago as wanted to use just one site, then recently decided to reopen. Had to jump through lots of hoops and questions which I think is great, they checked details, made sure I... See more

Company replied

Rated 5 out of 5 stars

The agent Harshit did everything they could to help … but unfortunately me lack of skill with technology mad it impossible for them to help me ! Nevertheless I was informed as to how I might be able... See more


Company details

  1. #4 of 4 best companies in Betting Agency
  2. #5 of 5 best companies in Gambling House
  3. #12 of 14 best companies in Gambling Service
  4. #18 of 25 best companies in Online Casino or Bookmaker
  5. #6 of 8 best companies in Online Sports Betting Vendor

Information provided by various external sources

Paddy Power - 1st for Online Betting. Football Betting including Premier League & Champions League Betting Odds. Sign-up offers & Money Back Specials available.


Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(8,053)

2,574 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

4th day now I have played on oddly all…

4th day now I have played on oddly all it’s been empty spins all the way through land scatters that don’t even pay 1x it’s starting to be more than just unlucky 4 days straight over 25 scatters every single one empty paying no more than 5-10x honestly had worst experience playing with paddy now this site used to be good but since my account uo down time has gone into profit it’s been nothing but bad gaming all the way through every scatter pays under the original staked amount or pays above by £1-£4 never any real RTP since my account was in profit I have lots of images and videos of all the empty scatters and gameplay

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

My account is closed "business decision"

I had a pending payout for two weeks because Paddy Power’s automated customer support kept wrongly rejecting my broadband bill as a "mobile phone bill." When I challenged this obvious mistake, they immediately closed my account.Worse, they are now refusing to pay my full balance. They claim closing my account is a "business decision" and are withholding €25 of my settled winnings, only offering to return €55.Under gambling regulations, a bookmaker cannot use a commercial "business decision" to confiscate fairly won money from settled bets. It is completely unfair trading. I am launching a formal dispute with IBAS to get my remaining €25 back on principle. Unacceptable customer service.

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

Too much malarky

What a dumb site sign up and it asks for your passport and a bank statement which i sent, half an hour they send an email asking for passport and bank statement. What a joke. I don't need this there are hundreds of better sites and it seems like i dodged a bullet having read the other reviews anyway.

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

Im sick and tired of being robbed by…

Im sick and tired of being robbed by this theiving bunch. All i do is deposit and pay their wages no game play with their slots its a scam the probability of you winning is 0 brings in 2 bonuses and wheel spins for third to have a win streak never happens rotten to the core. The system is a con my advice dont trust them stay far away iv closed my account as am very very angry and dissapointed that in the uk this daylight robbery scam is allowed

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

Worst online website for gambling

Worst online website for gambling. Other site let you win time to time but paddy power just taking your money and their promotions are absolutely useless. I never ever ever playing in there .more than 100 grand I played and im so disappointed with them .

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

Please Bet Lots

Paddy Power say that they do not encourage too much gambling but they do. I normally bet every day and paddy power have given best odds guaranteed on my bets. They have just altered their terms so that you need to bet £5 a day to get best odds guaranteed. If that’s not encouraging people to bet more , I don’t know what is! I hardly ever bet more than a quid. I do not believe it when they say that they aren’t in favour of people betting more , after all it’s in their interest to encourage heavier gambling.

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute jokers

Absolute jokers, had my account hacked over £700 taken from my bank, and its not there fault, eventually credited my account with 720 pound oknly to block me because they needed banking details yeh right so my account is showing 720 but they will not let me withdraw, people stay well clear from these thiefs.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

I had a issue with money taken from my…

I had a issue with money taken from my account for a bet that I did not put on .the gentleman dealing with my issue was polite and tried hes best to help me but my issue has now been passed on to someone else 🙃. I dont believe it is acceptable to have to wait and not know how long for . Paddy power is the only betting account I have and ever had ,but I am now looking at opening another account somewhere else and closing Paddy power down .

August 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look