Paddy Power Reviews 

7,948
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,632 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform's user-friendly design, finding it easy to navigate and use on the go. People also frequently commend the staff and customer service for being helpful, patient, and quick to resolve queries, often within minutes. However, some people were dissatisfied with aspects of customer support, reporting long response times and unhelpful interactions. A notable concern for several customers involves issues with account access, withdrawals, or unexplained account suspensions. Additionally, a few users found the app tricky to use, experiencing login problems or difficulty activating promotions.

What people talk about most

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Website

Reviewers highlight ambiguous aspects of the website, with some praising it as a great site with excellent... See more

User experience

People report positive experiences with user experience, often finding the platform easy to use, navigate,... See more

Staff

Users describe positive interactions with staff, highlighting agents who are helpful, professional, and quick... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues with withdrawals and payouts, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All in all paddy power is a good casino to play but there are some poor slot providers.take boomstick bill 3 which is allergic to dropping bonuses and features.also seems to be carrying the same pat... See more

Rated 5 out of 5 stars

Closed my account years ago as wanted to use just one site, then recently decided to reopen. Had to jump through lots of hoops and questions which I think is great, they checked details, made sure I... See more

Company replied

Rated 5 out of 5 stars

Put wrong amount of bet so I pressed get help button and paddy power sorted it in a matter of minutes great result thank you paddy power oh and a free 2 pound bet 👍

Company replied

Rated 5 out of 5 stars

A very user friendly app easy to navigate. A great selection of sports available and any transactions both in and out are quick and hassle free. My only complaint is that I am terrible at predictin... See more

Company replied


Company details

  1. #5 of 5 best companies in Betting Agency
  2. #6 of 6 best companies in Gambling House
  3. #12 of 13 best companies in Gambling Service
  4. #19 of 25 best companies in Online Casino or Bookmaker
  5. #7 of 8 best companies in Online Sports Betting Vendor

Information provided by various external sources

Paddy Power - 1st for Online Betting. Football Betting including Premier League & Champions League Betting Odds. Sign-up offers & Money Back Specials available.


Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(7,948)

2,603 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Found it to be user-friendly

I enjoy the real time updates on ongoing bets making checking progress easy .
Found it a little difficult to navigate at first but soon found it to be user-friendly.

July 3, 2026
Rated 5 out of 5 stars

Top guy !!!! A Knight in shining armour

Omg 😲 paddy power are the kings of customer service very very rare these days omg my winnings were lost I simply could not withdraw them to my bank account for some reason but a knight in shining armour stayed very very patient for 20 minutes and sorted it for me he even calmed me down top guy!!!!!

July 11, 2026
Unprompted review
Rated 1 out of 5 stars

OMG… I put a bet on for Spain and…

OMG… I put a bet on for Spain and Belgium, wtf… I put a £5 bet on bet on the last 12 minutes of the 1st half with high odds for a 1-1 draw £269 paddy power added extra lingo so I would loose the bet, I only put the bet on with high odds thinking I’d won the bet after the first half , I complained by the time they even tryed to explain what was going on I lost the chance to win my bet , I was new to this but these guys gave me no support at all …. What a con please please please don’t you guys dare use this company , I have screen shoots at everything they said to me , I swear down to you if you could read the txts that was sent back and forth you guys would be disgusted , look at their stats … that tells the story … have you noticed the are advertising football players on their new advertiser that footballer should be ashamed of himself, anyone playing on others addiction should be very ashamed that’s your money my friends , their ratings are falling please keep reviewing this site , what a scam , I will be setting up a podcast so you guys will get the full picture about this company, they have already been fined pennys for ripping you guys of , what’s a few million pounds fine to a corporate company who feed on lies and ripping off and destroying my brothers and sisters lives , I had a little fling , I feel for those trapped in scum who feed on misery… see the light and don’t use this site x

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

Awful site

Awful site.
Glad I added low deposit limit as their slots are so fixed in their favour it's staggering.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

This site gets worse and worse.

This site gets worse and worse.
6 hands,no win. dealer had 3 blackjack,and a 6 card 21.,etc
I have reduced loss limit, to very low,because I was constantly losing every day.
It doesn't matter if its 20p a hand or £8 a hand, results are the same, lose,lose,lose.
This is last review of paddypower as nothing ever gets Done about these reviews,the 1 star reviews can not all be wrong ,complaining about the unfairness of game play.
I don't know why you can not put gaming loss to zero,instead of £1,or £10 for example ..
GOODBYE!!!!

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Paddy power is absolutely terrible been…

Paddy power is absolutely terrible been playing the free spin wheel for weeks now and only ever get the same result which is either a scratch card that you never win anything on or a thumbs down lol absolutely ridiculous same result every time I play it blatantly a fix I’ll never deposit money on this scamming site haha

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Earlier today i wrote a review…

Earlier today i wrote a review regarding paddy power, I'd given them 5 stars but I regret that because trying to actually speak to anyone from the company is virtually impossible, and the virtual assistant does not understand my query,they are due me an explanation regarding a bet i placed but they made a mistake which has cost me over £140
I've been with them for over 25years because I enjoy a small bet on football but am going to have to cancel my account

July 7, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look