I couldn't find Bullpadel custom weights for my racket in NZ, but Padel Market in Spain had them in stock, and could ship to NZ at a quarter of the shipping costs that some other overseas sites were... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I tried to return some shoes that don't fit and my requests went unanswered. I emailed at least 5 times and I still had no address to return them to. This is not the way to treat customers who genuine... See more
Company replied
I purchased two pairs of shoes to compare sizing and decided to return the unworn pair. The item was only briefly tried on at home — original packaging, tags, and seals fully intact. I contacted cus... See more
Company replied
Racket came promptly using DHL. Much preferred delivery service provider, who was efficient and informative every step of the way. My Previous attempt with another (different)sports company, using... See more
Company replied
Company details
Written by the company
Padel Market starts with the passion for padel and is driven by the desire to contribute to the growth and spread of this sport. We want to provide you the best equipment for improving and enjoying your game
Contact info
C/ Doctor Esquerdo, 105, 28007, Madrid, Spain
- info@padelmarket.com
- padelmarket.com
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
La descripcion del tamano de zapato en…
La descripcion del tamano de zapato en el website, es distinto al que llego en la caja de Joma (US size). La orden vino con un tamano distinto al que queria! Vivo en los Estados Unidos y la "tarifa" no estaba clara para mi. La descripcion de la tarifa adicional, no hace mi compra competitiva. Me Hubiese gustado entender el valor de la tarifa, entiendo es un porcentaje, debe estar claro!.
January 30, 2026
Reply from Padel Market
Hola Jesús,
Lamentamos sinceramente la situación generada y que tu experiencia no haya sido la esperada.
Queremos aclarar que, al realizar envíos internacionales, las tasas de aduana son establecidas por las autoridades locales y no dependen de nosotros. Estas tarifas no son un importe fijo y dependen del producto y la normativa vigente en el país de destino.
Por este motivo, no es posible indicar el valor exacto con antelación, aunque sí informamos durante el proceso de compra que dichos cargos no están incluidos y pueden aplicarse al recibir el pedido.
Saludos.
I ordered the racket still have not…
I ordered the racket still have not received it i will recieve it on tuesday hope the racket is not fake but real
February 8, 2026
Unprompted review
Terrible customer service
I ordered a NOX racket and it arrived with a damaged case. The zip is broken, so you can’t even open or close it properly.
I emailed them straight away and have chased it up three times since. Every time I just get the same nonsense AI reply saying it’s been “passed to the relevant department” - and then nothing.
Find it staggering that companies like this are allowed to operate.
February 7, 2026
Reply from Padel Market
Hello John,
We sincerely apologize for what happened and for the frustration this situation has caused.
We would like to let you know that we have already contacted you to help resolve the issue with the damaged case and to personally assist you until the matter is fully sorted.
Thank you for your patience. We remain at your disposal for anything you may need.
Regards
Put other possibilities for the…
Put other possibilities for the shipping (gls in my zone isn't very good)
February 6, 2026
Unprompted review
Great price on rackets of previous…
Great price on rackets of previous years models.
January 27, 2026
Extremely poor customer service
Extremely poor customer service. Ordered a racket over a week ago and have not received any form of update regarding the whereabouts of said racket. Have contacted customer support to no avail, they do not respond whatsoever.
January 28, 2026
Unprompted review
Reply from Padel Market
Good morning,
We have just contacted you to offer you the best possible solution.
Best regards,
Great product at a great price
Great product at a great price. Delivery was good, arrived on the sugested delivery date. You were kept informed every step of the way. Will be shopping with them again.
January 26, 2026
DO NOT TRUST THIS SELLER
DO NOT TRUST THIS SELLER. I HAVE A FAULTY RACKET. THEY DO NOT RESPOND TO EMAILS. THEIR AI DOES NOT PROVIDE ASSISTANCE. THERE IS NO WAY TO CONTACT THEM TO CLAIM/COMPLAIN or get a refund/replacement.
January 21, 2026
Unprompted review
Reply from Padel Market
Hello Vanessa,
We sincerely regret the experience you have shared with us and the frustration this situation has caused you.
We would like to inform you that a member of our team has just contacted you to personally assist you in resolving the case and help you manage the appropriate solution.
We remain at your disposal to continue assisting you with whatever you need.
Best regards
the price was excellent
the price was excellent, the shipment on the time expected, the racket feel good so far. next order i will ordering to the US because in Mexico the customs taxes are expensive, i payed like almost 60% of the price of my order!
January 21, 2026
Poor communication over a replacement
Ordered a pair of NOx trainers but when arrived thought they felt tight despite my normal size. Have since tried a couple of times to contact via a couple of channels over the past week to try and swap them for a bigger size. No contact (just the acknowledgment template saying they will get someone on it). Really poor speed on this and still not had a reply from them to tell me how to process this.
January 23, 2026
Unprompted review
Reply from Padel Market
Hi Marc,
We confirm that a member of our team is already in contact with you to help resolve the issue.
Best regards,
Amazing service speedy delivery
Amazing service speedy delivery and so much items for delivery. Keep it up. Be back again soon.
January 19, 2026
Reply from Padel Market
Hello Ridvan,
Thank you so much! 😄
We’re thrilled to hear you found the best price on the market 💥💰
Enjoy your purchase and have great matches ahead!
Regards
Good price and inexpensive delivery
January 16, 2026
Reply from Padel Market
Hello Denis,
Thank you for your review! 😊
We’re glad you appreciated our prices and affordable delivery 💰📦
Enjoy your purchase on court!
Regards
I am very disappointed.
I am very disappointed.
The delivery was late and they charged me 45usd extra to deliver, besides the shipping cost that I already paid to you.
January 14, 2026
Reply from Padel Market
Hello Luigi,
We are sorry that your experience did not meet your expectations.
The additional charges are related to import duties and customs processing fees applied by the destination country, which are beyond our control. This information is displayed during the payment process before completing the order.
A member of our team will contact you to explain the matter in more detail and help you with whatever you need.
Best regards
Reply from Padel Market
Hello James,
Thank you so much! 🙌
We’re thrilled to hear you’re happy with our service.
We always aim to deliver a top-level experienc just like a perfect smash on court! 🔥
Regards
Reply from Padel Market
¡Hello!
Thank you very much! 🙌
We’re happy to hear you liked our prices and fast shipping 🚀📦
Enjoy your purchase and see you on court!
Regards
Reply from Padel Market
Hello Adnan,
Thank you for your review! 😄
We’re glad you appreciated the fast shipping and great prices 💨💰
Enjoy your purchase on court!
Regards
Reply from Padel Market
Hello Augusto,
Thank you very much for your review! 😄
We’re delighted to hear you appreciated our professional service 🙌✨
Thanks for the recommendation and enjoy your purchase on court!
Regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.