I've bought 3 racquets (Wilson, Nox, Adidas) from them. All 3 arrived promptly, well packaged, and in pristine condition. I ended up returning 1 (the Wilson) and had no issues.
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They sent me a bag without a plastic cover full of stains. When I asked for money off, they just said tough. Send it back and we’ll give you a $20 store credit that would mean I would have to order fr... See more
We ordered 3 racquets, 4 cans of balls & two bags for our racquets. Everything arrived on time in one box pristinely. Customer service was wonderful. The racquets we wanted were very popular hence oft... See more
Company replied
Last year, I bought a racket and shoes from them. A few months later, the racket broke due to a manufacturing defect. Craig, who helped me with the initial purchase, was also able to solve the issue... See more
Company replied
Company details
About Padel USA
Written by the company
About Padel USA
Padel USA is the leading destination for padel equipment in the USA. Padel USA collaborates with the best padel brands like Adidas, Babolat, Head, Nox, Wilson and delivers fast, reliable service and quality gear tailored for every padel player.
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© 2024 Padel USA | padelusa.com
Contact info
padelusa.com, Miami, United States
- customerservice@padelusa.com
- padelusa.com
4.2
Great
186 reviews
Hasn’t replied to negative reviews
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Reply from Padel USA
Thank you Terri for your kind words!
It was a pleasure assisting you
Take care
Sam
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I was unsure what racket to buy and Sam…
I was unsure what racket to buy and Sam was so helpful. Great customer service and fast ship!
June 16, 2022
Reply from Padel USA
Thank you so much for your kind words
I hope you like the racket
It's my pleasure to help, let me know if you need anything else in the future!
Matched prices and great customer service
I had ordered a racquet from Padel USA and realized that the racquet was on sale on other sites. I emailed customer service and they matched the price! They refunded me the difference and was very happy with Padel USA's service.
June 10, 2022
Reply from Padel USA
Always at your service!
Thank you for your kind words and enjoy your new padel racket!
Guys don't look anywhere else
Guys don't look anywhere else, this is the best online padel shop to buy your padel racket, I asked for a racket I couldn't find anywhere else and Mat from the customer service managed to get it, all delivered in a few days. Padel USA is the best online padel store with an amazing customer service! I recommend 100%.
May 31, 2022
Unprompted review
Reply from Padel USA
These are strong words! That's why we do better every day. Thank you for your trust.
The Padel USA team.
Great team with good advices
Great team with good advices , thank you .I do like the exclusive brands they offer and I got the best racket for me (Varlion). Fast shipping and delivery. I love the service and will stick to Padelusa for my next padel racket. All the best .
May 31, 2022
Unprompted review
Reply from Padel USA
Sara, it's a pleasure to read your words,
Contact us before buying your next padel racket, we surely have a discount code to thank you for your loyalty.
Enjoy your racket on the padel court!
The Padel USA team.
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Great selection and extra fast shipping
Great selection and extra fast shipping. The Padel racquet took like 2-3 to arrive. Has the best racquet brands on the market: Babolat, Head, Siux, Varlion, Bullpadel, and many others.
May 30, 2022
Reply from Padel USA
Thank you Alejandro for your kind words,
We are working everyday to add new and exciting products
Padel USA has been made to meet padel players expectations
Enjoy your racket!
The Padel USA team.
I 100% recommend Padel USA
I 100% recommend Padel USA, they helped me out choosing a pádel raqueta taking into account my play style and my location. I got an excellent service!
Everyone get out there and play padel! It’s the next big thing!
May 24, 2022
Reply from Padel USA
Thank you for your message Nicolas, it means a lot to us,
We hope that you love your new padel racket and reach us if you need anything.
The Padel USA team.
Great costumer service
Great costumer service, fast delivery and good products! I am very happy!
May 11, 2022
Reply from Padel USA
Thank you for your time and kind words. Happy that we have been able to find a solution for you.
The Padel USA team.
Great service and products!
May 9, 2022
Reply from Padel USA
Thank you Diogo for your kind message! This means a lot for us.
Come back to us next time, there will surely be a surprise for you ;)
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haven't received the darn padel .
These guys were great … i had trouble tracking and receiving the padel at first cause I’m in canada … but Sam from padel usa hoped on it …and made sure i was updated and stayed with it until i received it!
Great service.
April 18, 2022
Reply from Padel USA
Hi R,
We had the opportunity to exchange by email and we are happy that you got your racket just after. We are happy to help and thanks for trusting us.
As mentioned in our emails, don't hesitate to contact us before anything.
Reply from Padel USA
Thank you Alex for your time!
Do not hesitate to come back to us, there are always surprises at the end ;)
The Padel USA team.
Reply from Padel USA
Hi Carlos, Thank you for your review
It was a pleasure to assist you for your purchase,
Don't hesitate to comeback to us anytime if you need anything and we will be happy to help!
The Padel USA team.
Everything was clear and quick
Everything was clear and quick. I got my racket within days and everything was fine. They answered a couple of questions very quick as well.
March 16, 2022
Reply from Padel USA
Thank you for your kind words Julio, we are always here to help and happy to have you as a new customer, contact us anytime if you need anything about Padel!
The Padel USA Team
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Great team!
Excellent service, comunication and products. The delivery was perfectly on time.!!! Thank you.
March 8, 2022
Reply from Padel USA
Hi Susy,
Thank you for your review and your kind words! We are always here to help. Enjoy your racket!
Quality and customer service on point!
Amazing customer service and the best quality of the rackets. I purchased a Cartri and I'm extremely happy with my selection. I could test different rackets until I found the right one for my style and game. Thank you!
February 28, 2022
Reply from Padel USA
Thanks for your time and your kind words!
Always a pleasure to help you
Enjoy your racket!
The Padel USA team.
Amazing racquet and service
Very good service.
It’s my padel racquet that I have brought with them.
I love it and again really good service.
February 9, 2022
Fast delivery and correct order…
January 20, 2022
Reply from Padel USA
Thank you Rafael for sharing your experience! Don't hesitate to contact us if you need anything!
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