Paint & Paper Library Reviews 611

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the paint, noting its rich and creamy consistency, excellent coverage, and beautiful, intense colors that often require only one or two coats. Many appreciate the efficient service and prompt delivery, with items frequently arriving quickly and securely packaged. The packaging itself is often highlighted as beautiful, sometimes including thoughtful additions like a paintbrush with sample pots. However, some customers experienced issues with orders not arriving or being significantly delayed, causing inconvenience. There were also instances where the paint color in the larger tin did not match the tester pot or the online images, leading to dissatisfaction. A few people also noted that the paint required more coats than expected or that the finish was not as durable as desired.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, rich colors, and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the paints for their rich, refined... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and speedy delivery, with... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering process on... See more

Service

Clients share positive opinions on service, consistently highlighting excellent service, quality, and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since I tried Paint and Paper Library paints in one of my room, I just do not wish to use any other brand. The decorators love the paint too due to its low VOC and due to owning an older home, I n... See more

Company replied

Rated 5 out of 5 stars

My only issue is the waste - time, lids, paint , packaging and postage. It would be far more environmentally friendly if we had the option of paper samples, as Crown paints have now perfected - they u... See more

Company replied

Rated 5 out of 5 stars

This is the third time I have bought paint from Paint and Paper Library and I have never been disappointed. There is no question this it is pricey, but you definitely get what you pay for. The densit... See more

Company replied

Rated 5 out of 5 stars

Easy to order, tester pots came quickly and were packaged well with a little brush. No postage fees which was really helpful as we had to order another different tester a few days later. Paint seems v... See more

Company replied


Company details

  1. Paint Manufacturer

Written by the company

We offer a refined palette of 180 unique paint colours in five superlative finishes, all of which are manufactured to exceptionally high standards in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

611 reviews

5-star
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Rated 5 out of 5 stars

Beautiful paint

Beautiful paint. Beautiful colour range, so silky and easy to work with. Fast despatch and arrival. Pricy but feels worth it for coverage and ease of use - here cost does equal quality.

June 11, 2025
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Reply from Paint & Paper Library

Dear Claire,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.

Thank you again for sharing your feedback with us and we hope you continue to enjoy using our products and feel the expenditure is worth the high quality product and service we provide.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Brilliant colours that confer real…

Brilliant colours that confer real luminosity to a space. Excellent quality paint and service.

June 10, 2025
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Reply from Paint & Paper Library

Dear India,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Speedy delivery of paper samples

Speedy delivery of paper samples, with all the details on the reverse

June 2, 2025
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Reply from Paint & Paper Library

Dear Ruth,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Wallpaper Sample offering.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Really beautiful sample set … including…

Really beautiful sample set … including the brush made it 5 star ..

May 30, 2025
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Reply from Paint & Paper Library

Dear Rachel,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering with complimentary gifts.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Lovely wall paper lots i if choice…

Lovely wall paper lots i if choice and colours. Lots if I information given .so pretty would definitely recommend

May 29, 2025
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Reply from Paint & Paper Library

Dear Liz,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Wallpaper Sample and Brochure offering.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

The Paint and Paper Library's service…

The Paint and Paper Library's service and presentation is second to none. Each sample arrives in a beautiful box complete with a small paint brush. The quality of the paint appears to be excellent. So far, I've only bought sample pots (due to my own indecision). I recommend them

May 27, 2025
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Reply from Paint & Paper Library

Dear Mairi,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering with complimentary gifts.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Lovely paint

Lovely paint. The sample arrived well packaged with a paint brush. Lovely colour and good quality.

May 26, 2025
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Reply from Paint & Paper Library

Dear Nicole,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering with complimentary gifts.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Continuing Excellence

I already knew that this is a wonderful brand then happened to see a post about the new Jewel colours collection. Sent for a shade card and it soon arrived, beautifully presented in a high quality package including the standard shade card and inspirational room set material. I’ve chosen my colour, what will you pick?

May 24, 2025
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Reply from Paint & Paper Library

Dear Alyson,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card offering including the new JEWELS collection.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Great colours & service can’t wait to…

Great colours & service can’t wait to buy the full tins

May 23, 2025
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Reply from Paint & Paper Library

Dear Sam,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering as well as our fast delivery service.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Viona,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card offering.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

This is the best paint ever

This is the best paint ever. Although it’s pricey it’s well worth it. It goes on like a dream and only needs one coat if it’s a similar colour underneath. The pigmentation is fantastic. An all round joy to use. Thoroughly recommend.

May 12, 2025
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Reply from Paint & Paper Library

Dear Claire,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints as much as we do.

Thank you again for sharing your feedback with us and we hope you continue to enjoy using our products and feel the expenditure is worth the high quality product and service we provide.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Very good choice of colours

Very good choice of colours

May 13, 2025
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Reply from Paint & Paper Library

Dear Jane,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paint colours as much as we do.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Shaun,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

An all round great experience

This has been an all round very positive experience from a customer perspective. From popping in to the Islington shop to pick up a colour card and talk to a well informed member of staff, to ordering several test pots in shades of yellow (I settled on the amazing Brimstone) and then ordering the paint from one of this companies main suppliers. Every part of the process was efficient. Last but not least, the paint was a dream to use and I am delighted with the result.

May 3, 2025
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Reply from Paint & Paper Library

Dear Rosalind,

Thank you for sharing your positive customer experience of selecting a colour, purchasing and using Paint and Paper Library paint! We love to hear feedback from our customers, and we’re thrilled to hear that you enjoyed using our range of carefully developed and hand-crafted products.

We really appreciate your lovely comments and hope that you continue to enjoy using our paint.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

What a treat!

Ordered samples, which came beautifully packaged and complete with brush. I have used this paint several times before and it goes on beautifully; unfortunately my local paint shop no longer carries the samples, so ordered online.

What a treat. This is how customer service should be.

May 5, 2025
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Reply from Paint & Paper Library

Dear Susan,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering with complimentary gifts.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Beautiful quality paint

Beautiful quality paint, great customer service

May 4, 2025
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Reply from Paint & Paper Library

Dear Adrian,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with both the high quality of Paint and Paper Library paint and the high standard of Customer Service we strive to deliver.

Thank you again for sharing your feedback with us and we hope that you continue to enjoy using our products.

The Paint and Paper Library Team

Rated 1 out of 5 stars

2 weeks later and still waiting for it…

2 weeks later and still waiting for it to arrive :(

May 3, 2025
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Reply from Paint & Paper Library

Dear Sophie,

Thank you for taking the time to leave this review and I am very sorry to hear you have not received your Wallpaper Sample.

I have ordered this direct with the Sample Room and you should receive this in the next couple of days.

Thank you again for sharing your feedback with us and my apologies for the inconvenience this has caused.

The Paint and Paper Library Team

Rated 5 out of 5 stars
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Darran,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with our fast delivery service.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Arrived quickly beautifully packaged …

Arrived quickly beautifully packaged and presented was able to look and see all the colours the descrition was clear on all colours and explained very well how to order will use and pass on to friend's and family

April 29, 2025
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Reply from Paint & Paper Library

Dear Amanda,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card & Brochure offering.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

A very good product

A very good product. Exceptionally good quality sample colour swatch card. Exact paint colours, not a photo as so many are. I keep giving mine away to friends so have to keep replacing it

April 19, 2025
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Reply from Paint & Paper Library

Dear Mark,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Little Greene's Colour Card offering with the painted out floating chips.

Thank you again for sharing your feedback with us.

The Little Greene Team
The Paint and Paper Library Team

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