Pakatak Ltd Reviews 589

TrustScore 4.5 out of 5

4.6

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Rated 2 out of 5 stars

The parcel in which the order was delivered in was half open, but none of the contents had been disturbed. Having looked at the device, there wasn't a QR code despite the instructions referring to on... See more

Rated 5 out of 5 stars

Thank you. The camera works well and small enough not to stick out too much on the dashboard. To for I used strong Velcro so allows to be taken out to charge via the usb but could also use a batte... See more

Rated 5 out of 5 stars

Well pleased with the Acorn Mini30 camera well packed delivery was slightly slow but that was because Isle of Wight ferries had been reduced to 30% because crews were self isolating because of Covid.... See more

Rated 5 out of 5 stars

First off I have to say that the service I got from Pakatak was brilliant, so Thank You. So, the camera was purchased to provide additional surveillance of movement outside of my car when parked.... See more

Company details

  1. Photo Shop

Information provided by various external sources

Selling the best covert surveillance products online since 2001.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

589 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly recommended

I have recently purchased an Acorn trail camera and can absolutely highly recommend Alan and the team.
First the camera review

My Ltl Acorn camera is absolutely fantastic,
The set up instructions are written by Alan and are the type of instructions we all want but never get! Clear, concise, written in plain non jargon English, that made the set up so easy!

The images at night are in colour and so clear!

If you are looking for a wildlife camera that will not disappoint, this is the one for you!

Second customer service
I would 100% recommend a purchase from this company.

Communication from day of order was superb, confirmation order was immediate followed by a dispatch confirmation.
Delivery was the next working day and the camera was securely packaged.

I had a small issue with my camera (not the equipment's fault, it was due to the extreme freezing temperature's outside) and contacted Alan to get advice. The responses to each of my messages was within minutes, Alan was was so patient and extremely helpful. He suggested a list of tests I could do to try and pin point and resolve the problem and was always available to talk through any issues. (If he got fed up of my continual questions he never showed it!! )

All in all I am delighted with the product and the service thank you Pakatak!

January 17, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

We purchased a trail camera from Patatak and the item was quickly despatched and received. We had an issue with the camera after using for twenty one months. The guarantee was for two years and Patatak resolved the issue and I can confirm their customer service is excellent.

November 10, 2022
Unprompted review
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Rated 5 out of 5 stars

Customer service as it should be....!!

We purchased a trail cam from Pakatak which unfortunatley proved a bit 'glitchy'. Contacted them straight away and Alan (the owner) was brilliant. We agreed i'd return it and he'd test it. He did exactly as he promised and refunded in full.

October 28, 2022
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Rated 5 out of 5 stars

Excellent products and aftercare

I would have no hesitation in recommending Pakatak and quite regularly do. We use Pakatak for all our technical asset needs. Quality and service is absolutely top notch. I would not go anywhere else.

September 1, 2022
Rated 1 out of 5 stars

The camera won't connect to my phone…

The camera won't connect to my phone now, it did the first time but not since, I've tried contacting the company for help, but to date have not had a reply, to my phone call, email or twitter, so it's going back.

September 25, 2022
Pakatak Ltd logo

Reply from Pakatak Ltd

Hello Geoff, sorry to hear about the problem. I reply to all emails personally and have not received one from yourself unfortunately. I replied to your Twitter message yesterday afternoon. I am on the website live chat all day so please feel free to jump on and I can try to help you resolve the issue. Unfortunately I receive many phone calls/messages (I work alone) and it does sometimes take me a long time to get through them all!

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Rated 5 out of 5 stars

Trail Camera Repairs

Excellent service. Alan repaired 2 trail cameras for a very reasonable price. I will definitely continue to use his services. Thanks Alan.

September 10, 2022
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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I particularly liked receiving the instructions for the wildlife camera I bought attached to the purchase confirmation email - a very nice touch.

August 22, 2022

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