The parcel in which the order was delivered in was half open, but none of the contents had been disturbed. Having looked at the device, there wasn't a QR code despite the instructions referring to on... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you. The camera works well and small enough not to stick out too much on the dashboard. To for I used strong Velcro so allows to be taken out to charge via the usb but could also use a batte... See more
Well pleased with the Acorn Mini30 camera well packed delivery was slightly slow but that was because Isle of Wight ferries had been reduced to 30% because crews were self isolating because of Covid.... See more
First off I have to say that the service I got from Pakatak was brilliant, so Thank You. So, the camera was purchased to provide additional surveillance of movement outside of my car when parked.... See more
Company details
Information provided by various external sources
Selling the best covert surveillance products online since 2001.
Contact info
United Kingdom
- 01268 414507
- alan@pakatak.co.uk
- pakatak.co.uk
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
I have recently purchased an Acorn trail camera and can absolutely highly recommend Alan and the team.
First the camera review
My Ltl Acorn camera is absolutely fantastic,
The set up instructions are written by Alan and are the type of instructions we all want but never get! Clear, concise, written in plain non jargon English, that made the set up so easy!
The images at night are in colour and so clear!
If you are looking for a wildlife camera that will not disappoint, this is the one for you!
Second customer service
I would 100% recommend a purchase from this company.
Communication from day of order was superb, confirmation order was immediate followed by a dispatch confirmation.
Delivery was the next working day and the camera was securely packaged.
I had a small issue with my camera (not the equipment's fault, it was due to the extreme freezing temperature's outside) and contacted Alan to get advice. The responses to each of my messages was within minutes, Alan was was so patient and extremely helpful. He suggested a list of tests I could do to try and pin point and resolve the problem and was always available to talk through any issues. (If he got fed up of my continual questions he never showed it!! )
All in all I am delighted with the product and the service thank you Pakatak!
Good service
Replacement camera battery pack
The company website was good and the part ordered arrived in reasonable time considering the postal strikes.
Excellent customer service
We purchased a trail camera from Patatak and the item was quickly despatched and received. We had an issue with the camera after using for twenty one months. The guarantee was for two years and Patatak resolved the issue and I can confirm their customer service is excellent.
Excellent
Fast delivery, good communication, product as described. Would buy again. Professional
Customer service as it should be....!!
We purchased a trail cam from Pakatak which unfortunatley proved a bit 'glitchy'. Contacted them straight away and Alan (the owner) was brilliant. We agreed i'd return it and he'd test it. He did exactly as he promised and refunded in full.
Very helpful
Acorn wildlife camera metal security box.
I have bought this product before and used it for some years and found it excellent. Good product. Good quick service. Thanks Pakatak. Protects my Acorn camera and makes it secure.
Excellent products and aftercare
I would have no hesitation in recommending Pakatak and quite regularly do. We use Pakatak for all our technical asset needs. Quality and service is absolutely top notch. I would not go anywhere else.
The camera won't connect to my phone…
The camera won't connect to my phone now, it did the first time but not since, I've tried contacting the company for help, but to date have not had a reply, to my phone call, email or twitter, so it's going back.

Reply from Pakatak Ltd
a speedy and efficient service
Trail Camera Repairs
Excellent service. Alan repaired 2 trail cameras for a very reasonable price. I will definitely continue to use his services. Thanks Alan.
Great product and competitive in price
Great product and competitive in price, easy to set up and now protecting my property. Would highly recommend this company and the quick delivery once ordered.😊
It came very promptly and well packed
It came very promptly and well packed.
Have been very busy so haven't got round to trying the camera out yet. But when I do the video looks very useful for a technophobe like me.
Excellent customer service
Excellent customer service. I particularly liked receiving the instructions for the wildlife camera I bought attached to the purchase confirmation email - a very nice touch.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







