I ordered for my son. Being a tourist, I didn’t know about the ice cream so asked the lady at the desk for help. She was busy with her phone and did not even look at me and pointed me to the pictures... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We did the Pan n Ice masterclass-1 today at Westfield White City. Both our girls really enjoyed the experience. They enjoyed trying different flavours and understanding the technique. It is good val... See more
One of the best dessert makers I've used! The pan doesn't take nearly as long to freeze the mixture into ice cream like commercial ice cream makers do, so no standing around waiting for hours, it's... See more
Company replied
We done the pan of ice at Westfield shopping centre. First got served by a gentleman who to be honest was quite rude and abrupt. We still carried on as it was the kids first experience, we got serv... See more
Company details
Written by the company
The UK's original ice cream roll company - we make ice rolls 'in front of your eyes' within a fun, playful environment within 60 seconds! We also a DIY kit so you can now make these delicious treats from the comfort of your own home!
Contact info
221 Workspace Group (Canalot Studios), 222 Kensal Road, W10 5BN, London, United Kingdom
- info@pan-n-ice.co.uk
- pan-n-ice.co.uk
3.7
Average
213 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the first time I've had this…
This is the first time I've had this type of ice cream and it was unbelievably nice and I would recommend anyone who hasn't tried it, please do!
June 14, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Kuljit,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Advertisement
It was delicious and yummy
It was delicious and yummy . Perfect flavoured blended well.
June 12, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Aadil,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
The staff there were lovely- Ritthi
The staff there were lovley especially, Ritthi who added in strawberries for me when i asked for it. I had waited 3 years to get it after i saw it online and i was not disappointed.
June 10, 2023
Unprompted review
Reply from Pan-n-Ice
Hi,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Shubham is very good in nature
Shubham is very good in nature
He is very good ice cream maker and he is very fast
I like this ice cream
June 12, 2023
Unprompted review
Reply from Pan-n-Ice
Hi,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
That's a great company. I love that icecream
That's a great company. It's hygienic & very well.
June 12, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Jil,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Advertisement
Really good service from abuzar really…
Really good service from abuzar really nice and helpful
June 11, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Rami,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Leng ice cream & good customer service
Leng ice cream & good customer service, very calm people.
June 11, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Miles,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
workers were friendly and the food was…
workers were friendly and the food was great
June 11, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Erin,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Reply from Pan-n-Ice
Hi Janath,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Advertisement
The ice cream was so delicious I even…
The ice cream was so delicious I even went for a second and it wasn’t taking a lot of time they were quick and the employees were very nice
June 11, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Zekie,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Subham great expertise on making rolls…
Subham great expertise on making rolls . Love the test.
June 10, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Dk,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Fantastic serivce from Abuzar great…
Fantastic serivce from Abuzar great skill
June 10, 2023
Unprompted review
Reply from Pan-n-Ice
Hi James,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Riddhi made us truly magnificent pan…
Riddhi made us truly magnificent pan and ice experience and we enjoyed it very much.
June 10, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Di,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Advertisement
Reply from Pan-n-Ice
Hi Henrique,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Great ice cream from Abuzar!
June 10, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Rajwinder,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Staffi was great
June 10, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Kay,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Riddhi was so good with her Skills and…
Riddhi was so good with her Skills and absolutely sweet by nature like the ice cream 🤭delicious taste and the service Riddhi provided was excellent 👌
June 10, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Shrina,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Advertisement
Very nice customer service by abuzar
Very nice customer service, well mannered and used all his effort to make me the best soft rolled up ice cream I will definitely recommend made by abuzar
June 10, 2023
Unprompted review
Reply from Pan-n-Ice
Hi,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
We got ice creams from Shubham
We got ice creams from Shubham, it was very experienced with help of him thanks.
June 10, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Jyoti,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Amazing service!!
Amazing service
From point of order to collection. Good value for money big portion would feed two. Delicious and creamy and so fun to watch being made would definitely go again and recommend putting on amazing review thanks Scott
And Annie !!
June 10, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Scott,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.