Panasonic Uk Reviews 

Great picture and sound is ok but everything else is terrible. The freeview TV freezes and quite often the TV guide simply won't open. The apps crash half way through watching something and the TV quote often doesn't switch off so you need to unplug it. DO NOT BUY A PANASONIC TV.

I contacted them, and the customer service people sounded very professional, and promised I would hear from them about my problem. I contacted them again, and I was told the same.
After a week, and I simply got an email saying that my ID has been deleted for being inactive.

Bought a breadmaker SDB2510. All was well the first couple of weeks. Now, despite using the same ingredients and procedures, my bread no longer rises.

Speak to Panasonic and my option are to contact a repair team. They will collect, assess and re-deliver to me. If it's not broken, then I have the honour of paying for this.

Or I could speak to the cooker team, who only operate AM on Monday to Wednesday. What are they going to tell me? I use fresh flour and yeast. Put the ingredients in, in the order stated (as I have done since my first attempt).

Bought the Breadmaker at the beginning of June 2025....

I would strongly advise anyone considering a Panasonic product to think twice, especially if you value proper customer support. My experience with Panasonic UK has been nothing short of infuriating. After purchasing a microwave that developed a fault within warranty, I was given the runaround for months.

Their so-called “authorised repair centre”, DK Audio Visual Services, was utterly unprofessional — ignoring emails, providing contradictory information, and blaming Panasonic at every turn. Meanwhile, Panasonic conveniently distanced itself, refused to take ownership, and ultimately declined the repair based on absurd and shifting excuses (first it was the glass tray, then a supposed issue with the proof of purchase, and finally the serial number).

I submitted a formal complaint to their head office and was told it was being "investigated". Weeks went by with no response — only for the same team I complained about to eventually reply, dismissing the issue entirely.

This company clearly has no regard for its customers once the sale is complete. Their warranty is meaningless, their processes are opaque, and the overall attitude is one of deflection and denial. Truly one of the worst customer service experiences I've ever had.

Never again.

I have read a great many negative reviews of Panasonic and their products and just had to share my experience. We were bought by our children a Panasonic HDC-SD9 High Definition Camcorder in 2009 for a trip we were going on. We have used this Camcorder every year since and taken it on trips all over the world. It has performed flawlessly and now, even though it is 16 years old it is still working fine. It is a testament to the quality of Panasonic products and their reliability. Hopefully it has many more years left in it as it has become a valued member of the family.

Recently purchased the breadmaker SD-YR2540. The display is impossible to read from a standing position unless you’re incredibly tall. The recipe booklet has a serious typo in as much as advising to use one TABLESPOON of sugar per medium loaf and doesn’t have a recipe for Granary bread.
Wasted a lot of flour in trying to get the mixture correct.
Not impressed.

I purchased the PANASONIC TV-24N30AEY 24" HD Ready LED based on the model not being SMART. Since purchasing the item it has been causing havoc regarding the picture quality. Having contacted the
Customer Service (unfortunately) the service was horrendous. With someone with eyesight issues, they lacked compassion and professionalism. After three weeks of gaslighting from the Customer Service, I have given up! The technician gave conflicting information of what could be causing the problem, and did not want to provide alternative support. I need to add the TV was bought four weeks. Please be mindful when purchasing this particular model as it's not fit for purpose

Panasonic make the perfect small bread maker, which is ideal for one or two people. The Panasonic SD-PN100KXC is a great machine, but unfortunately there are hardly any instructions or recipes for all of the 18 modes it has. I would love to use the 'French' or 'Brioche' or any of the gluten free or dough modes but the only recipe is for Gluten Free Cheese Bread! What happens if you don't like or tolerate cheese?
I am so disappointed that Panasonic have given so little thought to making this machine more useful.
There are 9 bread recipes and a salad(?) and a Jam recipe.

I bought a Panasonic television because I had an ancient TV of theirs which was driven by various stb's but was ultimately faultless. My first mistake. My next mistake was not to whizz it back within 30 days when it wouldn't connect to anything. My next mistake. To assume John Lewis or Panasonic are reputable companies to do business with. The TV has been 'repaired', it is still junk. I objected to having a repaired less than two months old television, but was railroaded into accepting that they had to try. It is still junk. I've asked for my money back as is my consumer right(s), within six months, to be told all they are prepared to do is repair the repair. Panasonic and John Lewis are colluding to push this rubbish back onto me at every turn. They know their Turkish built junk is rubbish but are as sick of it as I am.

Do not buy anything from John Lewis or Panasonic.

I never dreamt either were so crooked.

Have always purchased Panasonic bread makers but last purchase has been an absolute disaster, model number SD-YR2550 in silver, it has never been right but I have tried to persevere with it in making different types of Bread over the months of having it but it doesn't seem to have the right programming it should so eventually I call Panasonic for help only to be told it's a software issue and now it's out of warranty basically tough, there is nowhere near me I can go to get it fixed either, after years and numerous recommendations to family and friends to purchase their bread makers when I do have an issue this is their response, so now I will not ever recommend them to anyone, buyer beware 😡

This is quite the best oven I have ever had. It is the Panasonic Inverter. I am 86 and everything is explained very clearly. As a cooker/Microwave for two people it is wonderful. It cooks beautifully and is so easy to clean. i always found my previous oven a nightmare to clean. Cooking meals is a delight with this oven and I can't praise it enough.

Before using my SD-PN100 breadmaker I tried (as they tell you) to register the product. I wasted a lot of time repeatedly getting 'please try later' Eventually their system opened up, but it still took me over an hour to register the product because their system kept taking me back to the login page. Even before I plug it in, I have decided never to buy Panasonic again.

Bought a Panasonic Freely TV direct from Panasonic. Within 21 hours I asked for a refund as the software has had to be reinstalled twice as it won't play live TV. Internet connection and player apps are working. Asked for a refund immediately, but they insist that they won't collect the TV for refund unless I go through yet more troubleshooting. The software is dire and customer services just as bad! Never buy another Panasonic product.

Bought an expensive panasonic microwave and all the paint peeled off inside within a year of purchase. Rang panasonic who said we would need to find a paint sprayer ourselves and pay for the cost of a paint spraying job.

Upon looking on panasonics website they clearly state, DO NOT USE A MICROWAVE IF THE INSIDE PAINT IS DAMAGED, COMING AWAY OR FLAKEY BECAUSE ITS DANGEROUS AND IT CANNOT BE REPAIRED!!!!

Worse customer service ever. They don’t even bother to respond to emails. For the past 15 days, I’ve been sending emails daily and trying to reach out via phone to customer care and their service center. I’ve even written to their nodal office, grievance cell, and senior professionals — but no one has responded. This really shows how poor the local Panasonic support is and how little they value their customers.

Further to my review of April 10th: A reply from Panasonic and my return comments:
Dear Mr. Higgins,

Thank you for taking the time to contact us, I hope this email finds you well.

I am so sorry to hear that your experience with our unit has not met your expectations and I am sorry for the situation.
Regarding your case, please be informed that product life expectancy is a highly subjective matter, influenced by a large number of variables (i.e. how extensively is it used, for what purposes, what content, in what environment, etc.).

However, if the unit is outside warranty it can be repaired still by our authorised service centre however any charges incurred would be payable by you. This would not be refundable by Panasonic.

As for the spare parts, please be informed that we do not sell them directly as we do not encourage home repairs as they may be associated with a higher risk of human error, increasing the risk of accident.

Therefore, only our authorised repairers have access to them. They are the only ones authorised to order parts and repair our units.

I appreciate that this response will be disappointing and I apologise that Panasonic cannot be of assistance to you on this occasion. However, I trust that the above will help to clarify the company's position.

Kind regards,

Panasonic Customer Complaints Department
_____________________________________________________________________________________________

Thanks for the reply but unfortunately it looks far from a reply and more a reiteration of company policy, rhetoric rather than addressing the issue. This is the 'norm' in companies where customer complaints are dealt with via a process similar to call centre points of contact when phoning an organisation: Staff far removed from company policy making, in place as tokenism to be in a position to mark any contacts as cleared. In other words (and no offence intended), low down in the company hierarchy. In essence, complaints are not fed into board or executive level decision-making.

I say this because the reply implied assumptions about my situation rather than attempting to deal with issues specifically.
Firstly, information about product life expectancy being iterated is somewhat embarrassing. The product cost over two-hundred pounds and is only three years old. Also, almost identical models are still being sold. Where in your product sales literature does it advise customers that the product could, based on what you say, become obsolete in a short time? Where is the warning?
Secondly, no one has told me that my microwave is obsolete. It's just a supplier of parts who hasn't got the one failed component.
Thirdly, why assume that I want to do the work? I employed a local repair tradesman, qualified, to find the fault. It is one component and he couldn't source the heating element from his regular suppliers so asked me to try.

Fourthly, why do Panasonic sell any products? I could buy one and take it apart at any point. So what right so has Panasonic to deny me the right to obtain a component when an inferior product fails on the basis that I am too stupid or incompetent to be trusted to do the right thing? Which is what your policy implies. Clearly it is not protecting me, it is linked to Panasonics' closed shop approach of forcing me to use only so-called approved repairers. How would selling me a component be encouraging me when I am using a qualified tradesman?
Fifthly, your call centre person told me where I could buy the component. Lies of course because I can't. They want to do the work as well. I'd have to make an eighty-miles return trip to the nearest one and pay out well over £100 with the part - financially untenable.

I would be quite happy to buy the component and have it delivered to my bona fide tradesperson but this appears not to be an option.

If Panasonic had a meaningful customer service it would establish the facts before deciding on the outcome. Not simply quote general policy.
If Panasonic are happy to operate in this unethical way, (disinterest in dealing with specific customer issues, hiding behind a policy 'wall' etc) then to reiterate I will continue to join the many sharing such experiences of Panasonic's faulty products and never touch another Panasonic item of any kind. I accept things can go wrong: The lot of any company. But how they are dealt with is what makes all the difference. Clearly Panasonic is totally internally focused with no interest in how such an approach impacts and no interest in finding out. Customers are expendable and no amount of platitudes or false sympathy alters those basic facts.

I bought a Panasonic Bread Maker SD-YR2550 in June 2024 to make spelt bread. It developed a fault about 6 weeks ago. It has been taken to their repair centre but there is a delay in obtaining Panasonic parts. I have contacted Panasonic customer support. One agent simply disappeared after 5 minutes on the phone. Another has passed my case on. I do not know when this will be resolved. In the meantime I am buying artisan bread which is very expensive.

I bought 2 of their 55" Android tv's on Amazon. before 10 months was up they both developed the same faults, no response from the remote control, blank screen for 10 minutes at a time. tv crashes and loses wi-fi connectivity on a regular basis. Contacted Panasonic customer services 8 times trying to get a repair, they kept telling me one had been booked, but the repair company kept saying they had received no job order from Panasonic. I will never buy another Panasonic item again. Rubbish customer service.

What ever happened to Panasonic....for in my recent experience they dont give a stuff for customers. We bought the Panasonic Combination Genius Oven on December 31st 2024 Yes just 3 months ago. The chrome has started to come of the grill rack, exposing what looks to be a copper core. So I contacted them today (3rd April 2025) and "E" chatted to an agent called Isla ( No idea if it was a real name ) All very sorry I am sure I can sort this out for you. She asked what the problem was . Then asked me to take a photograph of said issue. When I did that and it was plain to see, she then asked me to take a photo of where the microwave is used and one of the inside. So I duly did that and I know they were trying to find fault with "me" so they could pass the blame. When that wasnt working I was then asked ( Honestly I have a transcript ) What did I cook in it, what temperatures, on what receptacle. I pointed out that none of that was relevant as it is a 3-1 combination oven that supposedly can cook anything pretty much. As it happens it does work really well it is only the issue with the grill rack. NOT ONCE did she/he/it offer any sort of solution other than offer to help me buy a new one.. Seriously can you believe such rubbish dressed up as customer service. Why on earth would I want to replace a 3month old, over £300 appliance. Not only would I not buy another one, I will never ever buy anything Panasonic ever again. Moreover I will make sure I tell anyone I know or anyone who will listen, just how bad Panasonic are treating their customers. They should as a very minimum offered me a replacement grill rack.

I purchased a top of the line microwave with a five year warranty . It broke down towards the end of the warranty period. Panasonic referred me to their agents. It took over a month for them to collect and after several weeks came back with additional faults. After much discussion I agreed to have their agents collect again . Three weeks later I get a call saying it’s fixed but will not be delivered for another week. Panasonic refuse to acknowledge e mails and will not respond to a complaint . If I could give a negative star rating I would