Panda Security  Reviews 

23,074
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 272 reviews, reviewers had a great experience with this company. Many customers consistently praise the product's robust security, effectively protecting devices from intrusions and malware. The user experience is often highlighted as positive, with easy installation and smooth operation, and customer service is commended for being responsive and professional. However, some customers noted issues with product effectiveness, particularly with the VPN service not functioning or the antivirus failing to detect threats. Others found customer support problematic, citing communication difficulties, responses in incorrect languages, or attempts to upsell. Additionally, some reviewers experienced challenges with subscription management, including unexpected auto-renewals and account access issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with many expressing satisfaction with its protective... See more

User experience

Customers had positive experiences with user experience, highlighting the ease of installation and setup,... See more

Service

Customers consistently note ambiguous experiences with service, with many praising its effectiveness and ease... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the responsiveness,... See more

Subscription

Users describe ambiguous interactions with subscription, with some finding annual costs reasonable and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It has been marwellous (!!!) with two execeptions. It was difficult to find out how to comme from the starting point to enterin/buing the service. And after having experienced the impressiv dealing... See more

Company replied

Rated 4 out of 5 stars

Like Panda, but a little snafu with renewal. I purchased 1 month ahead of time a 3 yr. panda dome advanced and downloaded etc. no problem. I thought when my old subscription was done this new one w... See more

Company replied

Rated 4 out of 5 stars

once passwords sorted by help team setting up account easy.it takes a while to learn theapp features but generally very good

Company replied

Rated 4 out of 5 stars

I have used your product again and again and I have always felt secure while surfing the net or during my bank transactions. The only complaint I have to make is that it is not at all easy to talk to... See more

Company replied


Company details

  1. Software Company

Written by the company

Panda Security is one of the world's leaders in IT security products. It provides powerful antivirus solutions to protect Windows, Android and Mac devices. Panda Security's technology is especially designed to, among other things, protect customers' Internet activities (online shopping and gaming, parental controls, online banking, etc.), as well as securing Wi-Fi networks against third-party attacks.

SIMPLEXITY!

Written by the company

Panda Security makes complex things simple
Browse, buy or play safely with the best technology Panda Security.

Contact info

4.0

Great

TrustScore 4 out of 5

23K reviews

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4.0

All reviews

(23,074)

747 reviews in the last 12 months

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Rated 4 out of 5 stars

Panda auto renew

Like Panda, but a little snafu with renewal. I purchased 1 month ahead of time a 3 yr. panda dome advanced and downloaded etc. no problem. I thought when my old subscription was done this new one would automatically default. Wrong, my 1 year subscription renewed and I had to call to fix which it did promptly. I was refunded no problem. I believe there is no way to turn off auto renew except to call them.

July 5, 2026
Unprompted review
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Reply from Panda Security

We appreciate you sharing your experience with us. We understand that the automatic renewal process caused some inconvenience, and we're glad our team was able to resolve it promptly for you. We are always working to improve our systems for a smoother customer experience.

Rated 5 out of 5 stars

I find Panda Security provides a great…

I find Panda Security provides a great service and are easy to deal with. I’ve been lucky but I’ve had no issues since I downloaded the package from Panda

July 6, 2026
Unprompted review
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Reply from Panda Security

We are so happy to hear that you find our service great and easy to deal with! It's wonderful to know you've had no issues since downloading our package. Thank you for your kind words!

Rated 1 out of 5 stars

I purchased a brand new computer and…

I purchased a brand new computer and installed a Panda Premium product. And I needed drivers for my printer and the website for (Brother was fraudulent) and it wouldn't install the drivers but there is a customer assisitant available so I clicked it and to make it short that agent installed software that allowed them access to my computer. Panda did not catch that activity. And my files were accessed, The agent of support at fake (Anydesk) used specific lines. There they attempted to sell me these very expensive programs. I had to reformate my new computer as the machine was acting extremely strange. I had to cancel all credit cards, change all passwords and cancel various subscriptions. So I contacted Panda customer support and the agent used nearly the same lines as the other service which is high pressure sales techniques. And he took control of my computer and gave the identicle BS lines. And he attempted to sell me other software products again using the same high pressure selling tactics, both agents said they only had so much time because their shift was ending shortly or they will miss their transportation. So I unistalled Panda software and Anyscam. I had microsoft run their free package and they indeed found files. So I installed a competitors product and it cleaned my computer. Your agent or their agent is supposed to contact me in a few days. They will attempt to sell me extemely expensive unneeded software. I do not have Panda on any other devices now. This cost me a subscription and two solid days of my time.

June 30, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hi there,

Thank you for taking the time to share your experience.

We are very sorry to hear about the situation you describe and understand how frustrating and concerning it must have been, especially after purchasing a new computer and expecting it to be fully protected.

We take comments regarding device security, third-party access, and interactions with support very seriously. We are particularly concerned by your description of the remote sessions, the software installed, and the experience you had with additional service offers.

We would like to investigate this matter thoroughly, review the interactions that took place, and better understand what happened in your case. To do so, we kindly ask you to verify your review through Trustpilot and share your details with us. This will allow us to locate your account, review the case history, and provide you with personalized assistance.

Thank you again for bringing this to our attention.

Best regards,

Rated 1 out of 5 stars

Thanks for your message that I have received. I have got a couple of screenshots and I wanted to attach them and send them over to you for investigation. But I am still not able to attach all screensh


I think that this antivirus "Panda Dome Advanced" is useless and it's doing nothing to protect my Laptop. This virus is still persisting and I am still unable to open or manage some applications including some banks applications in my Laptop. Please advise me on this issue..... The virus persists again and again...
----------------------
Thanks for your message that I have received.
I have got a couple of screenshots and I wanted to attach them and send them over to you for investigation.
But I am still not able to attach all screenshots from your document and send them over - Kind Regards,

June 30, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We are truly sorry to hear that you're experiencing persistent issues with malware despite using our antivirus software. We understand your frustration when critical applications, especially banking ones, are affected. We want to assure you that we are committed to helping you resolve this. We are actively looking into your feedback to improve our services and ensure our product effectively protects your system.

Rated 5 out of 5 stars

I was having problems with viruses now…

I was having problems with viruses now nothing

July 4, 2026
Unprompted review
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Reply from Panda Security

We're so glad we could help resolve your virus issues! It's wonderful to know everything is working well now. Thank you for your positive feedback.

Rated 1 out of 5 stars

I DO NOT RECOMMEND

I've been using Panda for many years. I have a license. I had to replace the motherboard in my laptop, which required reinstalling and activating the software. I installed and activated all the software (several programs required contacting technical support - which worked immediately). HOWEVER, A PROBLEM AROSE WITH PANDA DOME ESSENTIAL. Despite having the code, THE PROGRAM CANNOT BE ACTIVATED. I reported this to support (Panda Security Case ID: 05437771). For over two weeks, no one has contacted me AND THE PROGRAM IS STILL NOT ACTIVATED. If this is how a long-time customer is treated - I DO NOT RECOMMEND THIS COMPANY OR ITS SOFTWARE, BECAUSE IN THE EVENT OF PROBLEMS (DESPITE THE PAID LICENSE) YOU WILL NOT RECEIVE ANY ANSWER. NOT TO MENTION HELP. THAT IS WHY I AM RESIGNING FOR PANDA DOME AND BUYING SOMETHING ELSE WHICH TREAT THE CUSTOMER. SERIOUSLY AND WITH RESPECT.

June 16, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hi,
Thank you for taking the time to share your experience and for being a long-time Panda customer.

We are very sorry to hear about the difficulties you have encountered activating Panda Dome Essential after replacing your laptop's motherboard. We understand how frustrating it must be to have a valid license, complete the installation process, and still be unable to activate the product.

We are also concerned to learn that, according to your feedback, more than two weeks have passed since you reported the issue under Case ID 05437771 without receiving a resolution. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused.

We would like to investigate your case as a priority and understand what may have delayed the resolution of your activation issue. To do so, we kindly ask you to verify your review through Trustpilot and share your details with us. This will allow us to review your case history and provide you with personalized assistance.

Thank you again for bringing this matter to our attention.
Best regards,

Rated 4 out of 5 stars

Solicite factura fiscal y no me ha…

Solicite factura fiscal y no me ha llegado.

June 30, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hola,
Gracias por compartir tu experiencia con nosotros.
Lamentamos que aún no hayas recibido tu factura fiscal.

Entendemos lo importante que es disponer de esta documentación y las molestias que puede causar la demora.

Nos gustaría revisar tu caso y comprobar el estado de tu solicitud. Para ello, te pedimos por favor que verifiques tu reseña a través de Trustpilot y nos facilites tus datos. De esta manera podremos localizar tu compra y ayudarte a obtener la factura lo antes posible.

Gracias por tu paciencia y por tu feedback.

Rated 5 out of 5 stars

Great Product

I have to say to anyone that reads this. It was so easy to install on my laptop gave me the peace of mind that my it's safe. The customer service is there for you checking everything is right. I have already told my family about panda ,try it for yourshelf, you will be as please as me

June 26, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We're so happy to hear how easy the installation was and that you feel secure. We truly appreciate you recommending us to your family!

Rated 4 out of 5 stars

A PANDA user for years, but

A PANDA user for years, but PANDA just ain't listening to end users... w-h-y not?

June 15, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We truly value your long-standing loyalty and feedback. We are always striving to improve and hear our users.

Rated 5 out of 5 stars

Great Features & Performance

The advanced product is all inclusive and protects my computers, smartphone (up to 3 devices, and network. It has many useful features, such as, App lock and VPN. It is very affordable for the features included with the product. I'm very happy with the performance and I highly recommend PandaDome.

June 26, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We're so glad to hear you're happy with the comprehensive protection and useful features our product offers for your devices and network. We appreciate your recommendation!

Rated 4 out of 5 stars

I USE PANDA PRODUCTS SINCE THE eighties…

I USE PANDA PRODUCTS SINCE THE EIGHTY''s. I HAVEN'T HAD ANY INCIDENT IN MY NETWORK SINCE THEN. I DO SUPPORT SECURITY POLICIES AND I AM INSTALLING DOME PREMIUN IN MOST OF MY PC's.
I recognize some operations made by the software into an equipment is not showing internal problems found and, sometimes, the virus revision stops at 67% and stay in that figure through one day or more, with a manual action to stop the revision without certain information of what's going on. Some operations -in my modest opinion- would require more information -if wished by the specialized user- to be more calmly. What's not agreeable is the insistence to send continuously messages of anticipated renovation of commercial products. That's not correct when you're working and need your screens clean. I think to send a mail would be enough. I understand not all the information could be desirable or useful for most client's needs, but for me, I do need more detailed information because I support Panda's policies, but I need to protect my work more carefully, to don't have my screens compromised by a lot of windows with commercial offerings in all my devices in the intranet. Additionally, sometimes it's necessary to uninstall the old product with proprietary uninstalling product after being obtained through the technical support -requiring it-. In my logic, if you install a new product different, such as Dome Premium instead of the old Dome, the requirement to use the mentioned tool provided by Panda's technical service, is not an easy way to be used by most users.
The VPN information is too limited -at least for me- When a accept to use a VPN automatically or manually, I'd prefer to know not only the country where it is, some data related to IPs if possible.

Thank you for you to receive my questions.

June 24, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We appreciate your long-standing loyalty and detailed feedback regarding our products. We understand your concerns about the software's operations, the occasional stopping of virus revisions, and the desire for more detailed information for specialized users. We are also addressing the frequency of renovation messages and the complexity of uninstalling older products. Your insights on VPN information are valuable, and we are actively working to improve these areas.

Rated 1 out of 5 stars

I have been trying to cancel my…

I have been trying to cancel my service, but I’ve been unable to login to cancel

June 25, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hello,
We’re sorry for the inconvenience.
We’re going to request verification of your reviews so that we can ask for your customer number, email address and contact telephone number, and we’ll pass your case on to our support team.

Thank you!

Rated 5 out of 5 stars

The product is very user friendly.

The product is very user friendly.
My liking of it is based on the fact that it is quietly working in the background protecting me. I have full confidence in it.

June 22, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We're so glad our product provides you with such reliable, quiet protection. Thank you!

Rated 5 out of 5 stars

Recommended

My go to guys when I have computer issues recommended Panda, they use it themselves. I had Norton for many years but it was difficult to have a good overview of because there were so many separate components all billed separately amounting to quite a significant sum. Only when I was leaving did prices start to come down. Too late!

June 18, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We appreciate you sharing your experience and feedback. We are glad you found a solution that works well for your needs.

Rated 2 out of 5 stars

Panda is stealing money

Panda is ripping off longstanding, reputable clients, by stealing money from their accounts -without authorization or a contract - for a unwanted contract renaval.
And from this Moment on Panda refuses any communication.
How pathetic.

June 20, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hi there,
We’re very sorry to read your comment and understand how concerning this situation must be for you. Please note that Panda does not process unauthorized charges, and subscriptions are always linked to a prior purchase or renewal agreement.

That said, we take your concerns very seriously and would like to investigate what may have happened in your case, including the charge and the communication you mention.

To do so, we kindly ask you to verify your review through Trustpilot and share your details with us. This will allow us to locate your account, clarify the situation, and provide you with the appropriate support.

Thank you for bringing this to our attention.
Best regards,

Rated 1 out of 5 stars

be careful with renew your product

hello ,
at 12-06-26 I must renew my panda , I buy from internet the new one and I activated at 12-06-26 .
at 13-06-26 at 01:00 aclock I saw in my credit card charge for other one "COMPLETE"
I alredy had PREMIUM for the same PC.
I make my complane on Monday 15/06/26 .
And today I open my I saw the put in my panda activation on Complete .
I never put this code in my PC
I already have Premium activation
So please panda explane to me why this happend
and why after one week the person I contact today 20/06/26 cant see my complane from 15/06/26.
I was happy with Panda but this .its not cool
thank you

June 13, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hi there,
We’re sorry to hear about the confusion with your renewal, the unexpected charge, and the lack of follow-up on your previous complaint. We understand how frustrating this must be, especially if you already had an active Premium subscription.
We’d like to investigate this and clarify what happened. Please verify your review through Trustpilot and share your details so we can locate your account and assist you directly.
Thank you for your feedback.
Best regards,

Rated 2 out of 5 stars

I went to the Panda site 3 days before…

I went to the Panda site 3 days before my subscription was to be renewed & cancelled my subscription, but they still renewed it & billed my account. In October 2025 I paid for a year's subscription so it should not have been due until October 2026. So why was it being renewed in June? I do not want Panda anymore!! I should be refunded for my recent payment as well.

June 1, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We appreciate you bringing this subscription and billing issue to our attention. We understand your frustration regarding the unexpected renewal and will investigate this matter thoroughly.

Rated 5 out of 5 stars

Easy to use

Easy to use, works in the background.

June 18, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We're happy to hear that our product is easy to use and works well for you. Thank you for your feedback.

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