I've been a fan of this brand for a while and have accumulated quite a collection of their clothes. Even after several years, my t-shirts still look as good as new. I own a few tees with the divers' p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Long-time loyal customer, but recent experience was very disappointing I’ve been shopping with Paagaia for years and have always loved the brand — the quality, the message, and the st... See more
Company replied
I have ordered 2 items during Christmas period, and needed to exchange the size. The return was delayed, although could be tracked, I wanted to know more and wrote to Customer service. Alex gave reall... See more
Company replied
I own several clothes from that brand, it’s been several years now and my t-shirt have not changed. I have some tee-shirts that have the « peppermint treatment » of the divers to reduce odours and hon... See more
Company replied
Company details
- Clothing Store
- Activewear Store
- Baby Clothing Store
- Clothes and Fabric Manufacturer
- Fashion Designer
- Outerwear Store
Written by the company
PANGAIA is a materials science company bringing problem-solving innovations to the world through premium lifestyle products and experiences. Sciences. Purpose. Design. #SustainableMaterials #EcoFriendlyClothing #EnvionmentallyFriendlyClothing #RecycledMaterials #InnovationFashion #Tracksuits #Hoodies #TrackPants
Contact info
United Kingdom
- https://pangaia.com/
- pangaia.com
3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Pants too short even size XL.
January 27, 2026
Reply from PANGAIA
Hi Pedro,
Thank you for sharing your feedback.
We’re sorry to hear that the fit didn’t meet your expectations. Fit can vary depending on style and cut, and we always recommend checking the size guide provided on each product page before purchasing.
If the item is unworn and within the eligible return window, our customer support team would be happy to assist with a return or alternative option. Please feel free to reach out so we can help.
Team PANGAIA
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Terrible customer service, confusing refunds, and disappointing quality :(
I’ve had one of the most frustrating shopping experiences of my life with Pangaia, and unfortunately, it has happened repeatedly.
Originally, I placed an order and returned most of the items. I selected a gift card refund because I planned to reorder in a different size.
Later, I placed a second order and paid partially with that gift card and partially with my credit card. This time, I explicitly selected a refund back to my original payment method (cash refund), because after all the issues I had already experienced, I didn’t want store credit anymore.
Instead, Pangaia refunded only the portion I paid via card and forced the rest into store credit again. After weeks of delays, I was told they “couldn’t refund in cash” and that this was their policy. I never agreed to this, and it felt like my money was being held hostage in the form of store credits...?
Ok, I got this card, so I need to spend it, right? So I decided to try ordering again using the store credits (because I had no choice).
My gift card was supposed to be worth €99 / $105, but when applied at checkout, it only deducted €88! On top of that, my order total was supposed to qualify for free delivery (I ordered two pieces which price was above €175 in total). Yet free shipping didn’t apply (because I used a gift card! Which is my money!) and I was still charged extra shipping fees.
So now I’ve lost:
- €12 of gift card value
- plus €7 in shipping fees
for absolutely no valid reason.
Even worse: the product quality is extremely disappointing for the price point. Jeans lost color and shrank after one wash. Fabric feels fragile and stains do not come out properly, if you have any, so you need to be extremely careful while wearing. Overall quality does not match the “premium” branding at all...
Pangaia has great marketing, but the reality is: confusing policies, inconsistent refund handling, unreliable checkout behavior, and overpriced clothing that doesn’t hold up. I genuinely regret how much money I’ve spent here.
Would not recommend.
February 13, 2026
Unprompted review
Reply from PANGAIA
Hi Sofia,
Thank you for sharing such detailed feedback. We’re truly sorry to hear how frustrating this experience has been, and we understand why this would be disappointing.
To clarify, refunds are always issued back to the original payment methods used at checkout. When an order is paid partially with a gift card or store credit and partially with a card, refunds are automatically split accordingly. This policy is outlined during the process, but we appreciate that it may not have been communicated clearly enough in your case.
Regarding the gift card value and shipping charges, this does sound like something we’d want to review more closely, as gift cards should retain their full value and should not affect free shipping eligibility when order thresholds are met.
We’re also sorry to hear that the products didn’t meet your expectations in terms of durability. While care instructions are designed to preserve fit and colour, we recognise that your experience did not align with what we intend for our garments.
If you’re open to it, we’d really like to re-review your case in full. Please reach out to our Customer Care team so we can look into the refunds, gift card balance, shipping charges, and product concerns altogether.
We appreciate you taking the time to leave this feedback, as it helps us identify where improvements are needed.
Team PANGAIA
Disgusting customer service
Extremely poor customer service and product quality.
I purchased five Pangaia tracksuits, and every single one has either shrunk significantly or ripped after minimal wear. The quality is clearly substandard and faulty.
I contacted Pangaia to raise a complaint, and they confirmed in writing that they would refund all five tracksuits. I was initially pleased with this resolution and thought it reflected good customer service. However, they only provided two return labels for three of the items. I returned the items using the labels provided and followed up to ask when I would receive the remaining labels.
At that point, Pangaia informed me that they had changed their mind and would no longer honour the agreed refund. Even worse, they are now refusing to refund the three items that I have already sent back to them.
I am genuinely shocked that a large clothing brand would agree to a refund, accept returned goods, and then withdraw the resolution. I have received only generic, automated responses since raising this issue.
I also know several other people who have experienced the same problems with Pangaia tracksuits, which suggests a wider quality issue that the company is unwilling to acknowledge or take responsibility for.
Based on my experience, I would strongly advise others to avoid purchasing from this brand.
February 13, 2026
Unprompted review
Reply from PANGAIA
Hi Heidi,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re disappointed, however we do need to clarify a number of important points for accuracy.
The orders referenced in your review were placed in early 2024 and are now well outside the statutory return and refund timeframes under the UK Consumer Rights Act. As such, we are not legally able to process refunds for historic orders where the eligibility period has long since passed.
In relation to your contact with our support team, we did initially discuss return options in good faith. However, upon further review of the order dates and return eligibility, it became clear that a full refund could not be honoured under consumer law or our published returns policy. This was communicated to you once the correct assessment had been completed.
We would also like to clarify that refunds can only be issued for items that are returned in accordance with the agreed process and within the applicable timeframe. Where returns are incomplete, outside policy, or not eligible under consumer legislation, refunds cannot be processed.
We understand that this may not be the outcome you were hoping for, but we must apply the same legal and policy standards consistently for all customers.
If you believe there is specific documentation or information we have not yet reviewed, we encourage you to contact our customer support team directly so this can be looked into further.
Team PANGAIA
I’m appalled by this company
I’m appalled by this company! The customer service is non existent! I bought something that ripped as I was trying it on! I sent multiple emails and no response whatsoever, so I’m escalating this matter with my bank now. Stay away. The quality is so poor it’s worse than primark and it’s a total greenwashing as it’s all cheap polyester…. But the worst part is basically them trying to scam you and not giving you your money back
February 5, 2026
Unprompted review
Reply from PANGAIA
Hi Anna,
We’re sorry to hear that you’re disappointed. We’d like to clarify that our customer support team did request additional information from you in order to investigate and assist with your concern, but this information was not provided.
Without the requested details, we’re unfortunately unable to assess the issue or offer a resolution. We always encourage customers to complete the requested steps so we can help as efficiently as possible.
If you’re still experiencing an issue with your order, we invite you to please reach out to our customer service team directly so this can be reviewed properly.
Team PANGAIA
PANGAIA makes you feel good.
The hoodies and track pants not only look great, they feel incredibly comfortable. The quality of the products is consistently good. The customer support team also responded to all my needs promptly and to my complete satisfaction—extremely charming. Our family loves PANGAIA.
February 5, 2026
Unprompted review
Reply from PANGAIA
Hi Christoph,
Thank you ever so much! We’re very delighted to hear that your whole family is enjoying our products and that our customer support team made your experience even better. Knowing that our hoodies and track pants bring comfort and joy is exactly why we do what we do!
Team PANGAIA
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great and very quick response from…
great and very quick response from customer service. also product is of high quality. ease of return process
February 6, 2026
Unprompted review
Reply from PANGAIA
Hi Erickson,
We really appreciate you taking the time to leave this feedback! It’s great to hear you found our customer service fast and helpful, and that you’re enjoying the quality of your products.
Thanks for highlighting the ease of returns, we aim to make things as simple as possible for our customers!
Team PANGAIA
Speedy Turnaround
Thanks to the assistance of Alex with Customer Service, I was able to have my issue resolved rather quickly and my requested exchanged expedited. Much appreciated!
February 4, 2026
Unprompted review
Reply from PANGAIA
Hi Andrew,
Thank you so much for your kind words! We’re thrilled to hear that Alex was able to help resolve your issue quickly and make your exchange seamless. We’ll make sure to pass your praise along!
Team PANGAIA
Great experience with customer service
Great experience with customer service. The quality of the clothes is also unusual.
February 2, 2026
Unprompted review
Reply from PANGAIA
Hi Ondrej,
Thank you for your lovely review! It’s always wonderful to hear when things have gone smoothly, and we’re really grateful to hear as feedback like this genuinely means a lot to our team.
Team PANGAIA
Bad Customer Service
I ordered a jacket and it was too big so I wanted to exchange it. Two days later I changed my mind and wanted to do a return instead. After emailing their customer service they said they could cancel the exchange and then I could do a return instead. It has been twenty days and many emails later and this has still not happened. They never respond to email replies, I have to start a new message from their website every time. The lack of communication is frustrating. This experience has ruined my initial interest in this brand.
January 11, 2026
Unprompted review
Reply from PANGAIA
Hi Matthew,
We’re very sorry to hear about the experience you’ve had with your exchange and return. This is not the level of service we aim to provide, and we completely understand your frustration. We’d love the chance to make this right, so please do reach out to our customer service team directly with your order details so they can resolve this promptly.
Thank you for your patience, and we hope we can restore your confidence with us here at PANGAIA.
Team PANGAIA
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Great Quality, Fast Delivery & Excellent Customer Supportad a very good experience with…
I had a very good experience with PANGAIA. The delivery was very fast, which I really appreciated. Unfortunately, I had to return the pants because the size did not fit me, but the quality of the item was excellent.
The return process itself was uncomplicated and easy to handle. However, it did take quite some time until the returned item was fully received and processed. After the confirmation, I initially received a gift card, although I was hoping for a refund.
I contacted customer support regarding this, and I received a response immediately. The support team was very helpful and processed my refund without any issues.
Overall, I am very satisfied with my experience — great products, smooth returns, and outstanding customer service. I would definitely shop at PANGAIA again.
January 27, 2026
Unprompted review
Reply from PANGAIA
Hi Max,
Thank you so much for taking the time to share such a detailed and balanced review! We’re really happy to hear that you loved the quality of the item and that your delivery arrived quickly.
We appreciate your patience during the return process and we’re glad our customer support team was able to step in promptly and resolve the refund for you. Your feedback helps us continue improving, and it means a lot to know you felt supported throughout.
Thanks again for shopping with us, we truly appreciate your trust and would be delighted to welcome you back anytime! 🌍💚
Team PANGAIA
Great customer service
Great customer service - they were with us every step of the way
Alex went above and beyond!
January 22, 2026
Unprompted review
Reply from PANGAIA
Hi Tarush,
Thank you so much for your kind words! We’re thrilled to hear that Alex and the team could support you throughout your experience. Going the extra mile for our customers is always our goal, and it’s wonderful to know it made a difference for you.
We truly appreciate your feedback and your support, it means a lot to us! 💚
Team PANGAIA
5 star quality
This brand has an amazing quality. The shipping is quick and easy. Customer service responds back. Overall I would always recommend
January 9, 2026
Unprompted review
Reply from PANGAIA
Hi Shefali,
Thank you so much for taking the time to share this lovely feedback! We’re really pleased to hear that you’re happy with the quality of our products, the delivery experience, and the support from our customer service team.
It truly means a lot to us to know you’d recommend PANGAIA, and we’re grateful for your support.
Team PANGAIA
I wish could rate 0
If I could rate this company 0 or minus star’s I would. I placed an on line order Black Friday and returned a number of items 08 Dec, I chased for my refund 24 Dec. I then received a refund for all but one item 30 Dec. I was informed one item would not be refunded as damaged. I asked for a photo as the item was not returned damaged. On 31 December I received a photo of item showing no damage. It has taken numerous emails to get refund which was eventually processed 13 January. I was told the delay was due to checks and balances. I did not receive an apology for falsely accusing me of something and despite asking on numerous occasions have not been advised of what the formal complaint process is.
I am so disappointed in the service I received and concerned with the evident poor practice within the company. I would not recommend purchasing anything from them. Customer service is beyond poor and slow.
The below response speaks volumes. Again they have not apologised for falsely accusing me of returning an item damaged. If I had not challenged they would have not refunded me. Be careful if you choose to shop with this company.
January 13, 2026
Unprompted review
Reply from PANGAIA
Hi Sacha,
Thank you for sharing your experience, we understand why this situation felt frustrating, particularly given the timing around the holiday period. During peak trading, additional quality checks can take longer than usual, especially when an item is flagged for further inspection to ensure fairness and consistency for all customers.
In your case, our team did complete the necessary review and the refund was subsequently processed in full once the checks were finalised. We’re sorry for the delay and for any stress this caused, and we appreciate your patience while this was resolved.
Your feedback has been noted, and if you have any further questions or would like additional clarification, our customer service team remains available to assist.
Team PANGAIA
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Lost my trust in this company
I used to love this company but lost my trust after few of my returns have not been processed and I only managed to get my money back after opening a PayPal case.
Once I also had a situation that the item was cancelled from the order and despite an apology and written notification from the customer service I had to open a PayPal case again.
If you want to order here, please make sure your payment is protected. Otherwise you might need to take legal actions in order to get your money back.
After few years the quality is not the same anymore. I liked that the items were mostly produced in Europe but today I see “made in Turkey”on the label.
Is it still environmentally friendly at all ?
July 15, 2025
Unprompted review
Reply from PANGAIA
Hi Maria,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with returns and refunds. We understand how frustrating it can be when an order or return doesn’t go as expected. Our team always aims to process returns within our standard timeframe, and cancellations are refunded as quickly as possible once confirmed in our systems.
Regarding your concerns about product origin and sustainability, we strive to maintain high standards across all our products, and we work closely with our suppliers to ensure environmentally responsible practices, regardless of where items are produced.
We truly value your feedback and will continue working to improve both our processes and communication. If you’d like to discuss your specific experience further, our customer service team would be happy to assist.
Thank you for your support over the years.
Team PANGAIA
Will not honor their own policies unless you fight them on it
Wow, I thought I just had a one, maybe weird circumstance that led to bad customer service, but seems to be quite a common experience. I ordered 3 items and didn’t particularly like any of them for the price point, so I initiated returning the items. The return policy is 30 days. I received my order Dec 4. On January 2, I finally got around to returning my order, but the website kept saying I was out of the return window, which I was not. I emailed the customer service and they even said that it was an error and acted like they fixed the issue. However, I had the same issue. Customer service must have the weekend off (which is not my issue at all, good for them) and on a Tuesday, Jan. 6 they said that I was officially out of the return window. So you mean to tell me that my return is getting denied because of pangaia’s error, or because the issue wasn’t resolved before they went on weekend, or they simply just didn’t want to honor their own return policy? Anyway, after confronting them about it, they acted like it never even happened and immediately changed tune and started processing my return. Idk why I had to waste my time getting them to honor their own policies and fixing their own errors, but it’s simply unacceptable and telling. Will never support this company again, but I’m not missing out on much. Now, only time will tell if I get my money back.
January 6, 2026
Unprompted review
Reply from PANGAIA
Hi Shaylyn,
We’re sorry to read about your frustration and understand how inconvenient this experience must have felt at the time. We can confirm that your return was ultimately accepted and processed in line with our returns policy.
Occasionally, technical errors can impact the returns portal, and when this happens our team steps in manually to ensure customers are not disadvantaged. We appreciate your patience while this was resolved and apologise for any confusion caused during the process.
If you have any remaining concerns or require further assistance, our team is always happy to help clarify or review this with you directly.
Team PANGAIA
Reply from PANGAIA
Hi Mohamad,
Thank you for leaving such a lovely review, we’re so glad to hear you were happy with both the service and the quality of your item.
Your support is truly appreciated! 💚🌍
Team PANGAIA
Reply from PANGAIA
Hi Very,
Thank you so much for your kind words! We’re really pleased to hear you had a great experience and that you’re loving your hoodie, it means a lot to us.
Thanks again for taking the time to share your feedback! :)
Team PANGAIA
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I've been a fan of this brand for a…
I've been a fan of this brand for a while and have accumulated quite a collection of their clothes. Even after several years, my t-shirts still look as good as new. I own a few tees with the divers' peppermint treatment to minimize odors, and I can attest that they're effective! I'm truly impressed by the company's commitment to sustainability and its groundbreaking textile innovations. I also hope they bring back the crop tops!
December 31, 2025
Unprompted review
Reply from PANGAIA
Hi Mark,
Thank you for such thoughtful feedback and for being a long-time supporter of PANGAIA! We’re delighted to hear that your pieces have stood the test of time and that you’ve noticed the benefits of our textile innovations.
Your kind words about sustainability mean a great deal to us and we’ll be sure to pass along the crop top request as well! 💚
Team PANGAIA
Bad quality material with low…
Bad quality material with low durability that aren’t consistent with the high price!
December 29, 2025
Unprompted review
Reply from PANGAIA
Hi Zaid,
We’re sorry to hear that you were disappointed with the quality of your item and that it didn’t meet your expectations. We always want the opportunity to review concerns like this properly, however we haven’t been able to locate an order associated with this review as no details were provided when requested via Trustpilot.
If you’ve experienced any issues with an item you’ve received, we’d genuinely encourage you to reach out to our customer service team directly with your order details so we can look into this and assist where possible.
Team PANGAIA
Just hype and marketing..
Just hype and marketing...
Crazy that still in 2025 there are companies based on marketing and nothing else.
Products are crap and overbudget when you got companies selling true heavy cotton instead.
DO NOT RECOMMEND
December 29, 2025
Unprompted review
Reply from PANGAIA
Hi Irineos,
We’re sorry to hear that you feel this way and that your experience didn’t meet expectations. We always want the opportunity to understand what may have gone wrong, however we haven’t been able to locate your order as we haven’t received the full details requested via Trustpilot.
If there’s anything specific you were unhappy with, our customer service team would be more than happy to review this with you and offer support where possible. Please feel free to get in touch directly so we can assist further.
Team PANGAIA
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