Parkingguru 

Terrible service, had to wait over 40mins before and after we landed

There were delays at both ends of our journey. Despite following the advice to call the phone number advertised in the booking 30 mins before arriving at Heathrow, once we got to the airport we had to wait more than 20 mins for the driver to arrive. In the end I had to leave the keys on the dashboard as we were running late for check in. I was not happy to do this but had no other option. On our return to the UK, again I followed the advice and called the phone number once we had collected our luggage. We did not get the car back for another 50 mins though, delaying our onward journey quite considerably and causing substantial inconvenience.

Attempting to contact this service was incredibly frustrating, often requiring at least four attempts before I could speak to anyone. On one occasion, I spent over 10 minutes trying to get through, only to discover that I couldn’t leave a voicemail because the inbox was full.

I was initially given an estimated wait time of 30 minutes for my car to arrive. However, after waiting an hour with no update, I called again—only to be told that I had phoned too many times for updates, even though the original time estimate had clearly been unrealistic.

When I asked for a more accurate update, I was dismissively told that they had “no idea” and would only notify me five minutes before the car arrived, whenever that might be. The representative then abruptly ended the call. In total, it took 3.5 hours from my initial successful call to actually receiving my car.

To make matters worse, the car wasn’t even brought to the designated meet-and-greet collection point as expected. Instead, we had to go to the passenger drop-off area at the last minute. The vehicle was also returned in poor condition, covered in bird droppings. When I tried to raise a complaint, the driver left the keys in the ignition and ran off before I could speak to them.

Overall, this experience was extremely unprofessional and disappointing. I wouldn’t recommend this service to anyone.

3 Hour Wait. 3 whole hours we waited for Parking Guru to drop our car off. I could of shuttled to long stay and driven home 1hr30mins quicker than this company took to "Meet & Greet" us after our flight. This company is a joke. They don't care about customer satisfaction. A terrible end to our holiday. AVOID AT ALL COSTS

This company are useless! When we dropped our car off, we had to wait for 1 hour for them to arrive. When we returned to collect the car, we had to wait 1 hour 45 minutes. The number to call, rings out, then goes to answer machine, finally when it is answered the man is rude and unapologetic.

Called Parking guru stating we had arrived at airport , was told to cal back in 30 mins then again told it would be 30 minutes > TWO hours later no sign of car.
No correspondence from the company during this time.
When we called to ask for an update was told we had called too many times and were blocking their line.
Poor and untimely with rude and useless customer service. Could have walked home quicker than this.

Terrible company. 2 hours late to drop our van back. Four small kids very cold and sad after a long flight. Completely ignore your emails and no offer of a refund or even an apology.

Will never use again!

Parking Guru was very particular about taking videos and pictures of the car prior to depositing keys - This is a good thing and we did the same.
We returned in the early hours of the morning and to a grey London where the light was not a good at the time. Streaky type marks were noticed along the whole of the passenger side from bonnet to bumper.
It was not obvious at the time if it was scratches or dirty so was rubbing it with a finger. The person who delivered the car was eager to get away and advised we call the office for them them to deal with it. We took a video of the marks when we were home and in better light and bearing in mind parking guru have an original video that will show no damage.
The car was washed to reveal scratches as suspected.
The only way to contact the office is via an email which does not acknowledge communication or respond to requests for information. Since collecting the car all my calls have gone to voicemail
Who is going to pay for the damage to the car?
AWFUL CUSTOMER CARE - READ THE REVIEWS AND STEER CLEAR

Dreadful Service - DO NOT USE THIS COMPANY
I believe they use other names too if the telephone number on the booking is 07413 818425 it may be better to cancel and rebook elsewhere.

Had to wait 15 mins for Meet even though I had called 15 mins before arrival at Short stay.
Had to wait 1Hr 40mins for greet after calling when luggage delivered and flight was on time. The only excuse was that they didn't have spare drivers - although they new my flight details and I had collected bags at pre- advised time.

Really poor service - Avoid

The worst absolute cow boys DO NOT USE. They called us on the day of parking and asked when we were coming and gave us a close time earlier than when booked (probably off out with the lads . ) took time getting to airport on out wards journey . When arriving back followed their instructions they came 1.5
Hours later and always 10 mins away . Not a professional company clearly a man who had an idea but doesn’t have a clue . Would not trust them again . Sadly booked through a comparison site . My advice go to Heathrow parking direct pay extra keep your own keys and then you go home straight away not
On their time . If I could give minis 5 I would not sure of the company name either so adding review to all as they are using different business names so be aware

Don't bother with this company. Absolutely useless. Called them as we landed and collected our luggage. 7am in the monring. Then waited (still waiting) over 2:30h. Phoned them multiple times, and every time, I was told that they were dispatching someone within 10mins. And I was asked to wait and wait and wait..

Don't trust anyone using the following business phone number 07413818425
Kangarooparking, parkingguru or greenoaks park and ride.

Upon our return we called as instructed once we collected our luggage, were told it would be 20-25 mins to receive car. We were waiting in the cold (after a 14 hr flight) for an hour until our car arrived. Each time I phoned to chase I was told it would be 2-3 mins. It’s a totally unreliable service. Will never use them again

My car was involved in flooding within their parking facility and they told me after half an hour of me trying to get hold of them to come and drop my car to me after a 10 hour flight. They said I had to make my own way back home and that Heathrow will cover all expenses. A taxi home cost £390 and then they demanded I come back up to Heathrow to collect my car 24 hours later because it was ‘taking up space’. Another £180 cost in taxis. Heathrow did not cover the costs and I sent a complaint to the parking company directly to claim via their liability for them to never respond to me. Absolutely abysmal service!

Its not a meet and greet service it's a wait and wonder. They ask you to call then don't answer or respond to messages. Both when dropping the car and collecting it states to call 30 mins before arriving but then they don't answer, its anxiety inducing to say the least and not a good way to start or end a holiday. Dropping the car we were left waiting and still calling from the carpark. Returning was even worse with more than an hour from my first call and 35 minutes wait in the carpark to have my car returned. After a 10 hour flight and a 4+ hour journey ahead of us we had booked meet and greet to make a smooth journey and instead this increased the stress. Also it is £7.50 each time they come onto the carpark so add an additional £15.00 to the price they quote. Not a service I would use again. I guess you get what you pay for! I will pay more to get a reliable service next time.

Absolutely useless company. Said car was at terminal 4 when clearly our paperwork said terminal 5. Said it would be 20mins. 40mins later sent wrong car completely. Called them back and said it will be another 10 mins. Still waiting. Don't trust them with your car they are a liability. Wouldn't even score them 1 out of 100

Very unreliable and unprofessional,the most useless service I have ever gotten still waiting for my car since 2hours after arriving at the airport.

DO NOT USE. Terrible service. Waited 2 hrs30m since the time of calling them (at baggage reclaim) to get our car back. When we tried to call them to ask for an update, they put the phone down on us. Then it went straight to answerphone.
This is not a reputable company. Totally disorganised and ruined the end to our holiday.
We could not exit the car park as the ticket we were given by driver was dated 3 days prior and out of date (27/10). Another driver told us they saw the man who had driven our car vaping inside and driving right on top of him in an aggressive way.
Absolute nightmare of an experience. Please don’t use this company. I have no idea why they are allowed to operate out of T5.

We arranged parking through parking guru and used the meet and greet service. The drop off was OK but the return was awful.
I will be willing to provide feedback to potential customers prior to them booking as I would recommend against it

I was travelling to Heathrow Terminal 5 on Tuesday 22nd October from South wales, it's a 2.5hr journey, therefore, very difficult to time your arrival

I called the number supplied as directed 25 mins before my arrival time which was going to bec8.20, the man that answered told me I couldn't arrive any earlier than 8.45 because my booking time was 9am, I tried to explain that I had travelled a long way and couldn't plan that precisely due to the traffic situation being so unpredictable but he hung up on me. I then called back to ask where I could park until 8.45 but he wouldn't allow me to speak and was shouting at me, he then hung up again before I could ask where I could wait, obviously I don't know the area or what my options were

Upon return to Heathrow on the 23rd I called the number at 18.05 informed him I had gone through security and had no bags to collect, I was told my car would be 20-30 mins, I was ok with that

Then by 18.40 it still hadn't arrived so I called and was informed the car would be 5 to 7 mins because the driver in my car was stuck in traffic, I called again at 18.55 4 times because no-one was answering, my car arrived 2 mins later, I asked the driver if he had been stuck in traffic , he replied no, I then checked the driving time on my car it said 10 mins which proved the man in the phone had been lying to me and in fact had not despatched my car from the depot until 18.45, I had a 2.5 hr journey ahead of me if I'd had my car returned as expected I could've arrived home at a decent time, this is not what you expect from meet and greet.