Parkingguru 

Awful.company, took 2 hours to return the car.

The service is not great
They make you wait at least 30 minutes when you’re dropping your car so make sure you have plenty of time before your flight
Also on the pick up they make you wait an hour even though they tell you is 20 minutes
Price does not reflect service at all
Not happy with it

Absolutely awful service. Two hours waiting for my car upon my return. People who don’t speak English and have no idea of service. Worst experience ever!

DREADFUL - DO NOT USE ! If there was an option for zero stars, I would've used it. Waited 45 minutes for them to collect my car from me at Term 5. Came back to find (1) 1/3 tank of fuel missing - 170 miles less on the Odometer, (2) £10 in change missing and (3) a ULEZ charge on my Autopay account for a day I wasn't even in the Country. Response from them was (1) and (2) "We may move your car between secure parking locations" - 170 miles?! and (3) "you shouldn't leave valuables in your car". Appalling.

Worst service ever recieved. Don't trust these guys with your time. I had to wait more than 1 hrs to get my car dropped off in the terminal 4 parking.
The driver just ran away after giving the key,didn't even tell me anything,I can see one scratch on my car.
The pick up also was very much delayed.
AVOID THIS COMPANY..

Absolutely appalling service. Waited for 40 minutes for them to meet us to pick the car up. An hour wait after calling them on our return. An awful delivery man, abusive & rude.

Appalling company! NEVER EVER USE THIS COMPANY! Returned the Car with Long Deep scratch. Contacted and sent email but NO REPLY until now.

Car was parked with the mileage and tank level photographed unbeknown to parking guru as my previous parking experiences showed tgey use your car which is parked for safe keeping.
On my return from my trip, I checked the mileage, fuel tank level and the internal conditions of my car and what I saw was unbelievable as the mileage was ramped up, the fuel gauge level dropped significantly and internal dirty with dirty shoes marking, muddy dirt stains on the seats. I drew the attention of the driver who returned the car to me on this but asked me to call his supervisor.
On calling his supervisor, he asked how I knew. I told him I had the evidences. He then asked me to log it which I did but was so defensive and elusive of the evidences even when the driver confirmed my concern.
I will never use them again and should you wish to use them be mindful and know your car will be used as a taxi to ferry other customers / their personnel and only if your car is not going to be used for their own shopping and pleasure needs.

PLEASE DO NOT USE THIS COMPANY!!! They have LEFT US WAITING IN THE CAR PARK FOR THE LAST HOUR AND 20 minutes and we are still waiting as I write this review absolutely disgusting service considering my first call was at 7:36 from passport control and it’s now 10.05 and still we don’t have our car!!! We have a baby and now they are not answering our calls!!!

Not met promptly at T5 (driver was 20 minutes late) and again on collection to 45 minutes to return the car. When questioned, the driver claimed that he was stopped by the police. I think this is most unlikely but I am asking the police anyway. Having a terrible service is one thing, but blaming the police for it is really shocking. Note that this company also operates as kangarooparking.co.uk which was disolved in 2019 according to companies house.

My Car had a dent. the driver did nit care. She asked me to send email. I have sent multiple Emails but no response

Left the car in their care and came back and found the it had scratches on both the passenger and driver sides. Looked like it was forced through a tiny parking space. Put in the complaint on collection of the car and their rep took pictures but have not heard from them since. I have called and emailed a number of time with no response at all. Terrible service and would adviser you not use them at all.

Please please don’t use them! My car was damaged, number plate missing. Terrible customer service and no reimbursement

If I could leave 0 I would . Had an accident in our car back in May still chasing as they didn’t give any details and didn’t actually tell us about it on collection. Absolutely disgusting service avoid at all costs!

Rubbish! Called to say we are arriving 30 minutes before we got to airport and they still weren’t there! Called after waiting another 15 minutes and they came an hour later. Then on our return we called and they said call again when you are outside so we did and again we are waiting for them for over 50 minutes and when the car came they had taken the spare change. If they paid for the exit ticket it wouldn’t have been so bad but if you are taking the pound coins it’s annoying. Will not use them again poor service.

There is no point to even try to write a review on this company. Just look at the other reviews. It’s exactly what’s happening.
Don’t bother booking it, Rude and unprofessional, Kept us waiting….
I’m actually so bored that I’m writing a review while I’m waiting…

Do NOT use this company, I beg you. They are the most incompetent and useless collection of people I've ever had to deal with.

After phoning at 15:11 (as per their instructions), I did not receive my car until 16:40. A delay of 1hr 30m.

Additionally, after receiving my vehicle I was disgusted to find that it had been damaged (a scratch on the rear bumper) and they had also left rubbish in the vehicle.

I have written a formal complaint, however, after 5 days only just heard back with a useless reply that does not address any of the concerns.

Do NOT waste your money on this company, you will regret it.

On nearing the airport we tried calling as per instructions. Couldn’t get through so left a message. Hadn’t heard back 30 mins later when we arrived so called again. They finally picked up and said they don’t bother checking messages and you just have to keep calling until they answer. So was glad we left plenty of time before check in to ensure the car was sorted.
On arriving home, 12 days later, they called to see if we were back, I said yes and they directed us where to go. We got to the meet point and saw no car, so I called and he rudely said I “should have a little patience” as he needed to sort a driver. Why he didn’t say this on the first call, I don’t know.
We waited 45 minutes.
When the car arrived it was disgusting. I do not know where they keep the vehicles but it looked like I had abandoned it for months, not 12 days. Covered in debris and bird mess. I had to pay to have it professionally cleaned it was so bad and worried that the paintwork would be damaged.
Additionally, and to be Frank, worse, is the fact they disabled my dash cam. The last video is of me driving into the designated car park for drop off. I came back to find someone had ripped out the cable (it only works when plugged in and the vehicle is started) the position of the camera and cable means it was actively removed before the vehicle was started and taken away, there is no way it was an accident. Thankfully my car seems physically in one piece (I've seen reviews where people say their bumpers were smashed or scratched) but it was gross.

I am disgusted they actively stopped a dash cam from working, and it can only speak volumes about how they operate and what they do with people's cars. I have written a complaint and chased it multiple times but of course I haven’t heard back.

Do not use this company. They kept us waiting both on drop off and on return for far too long. Never experienced this with other companies before. Will definitely never use again.