Paro Reviews 243

TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

Paro works with me to find the best clients. They take the headache away of having to manage marketing and billing. It's a perfect collaboration. I can focus on what I do best while knowing I have a... See more

Company replied

Rated 1 out of 5 stars

Paro is not to be trusted. Even though their bookkeeper got caught up in a scam and lost my company thousand of dollars, Paro did nothing to make it right, nothing . Stay clear of them.. find a reputa... See more

Company replied

Rated 5 out of 5 stars

Our consultant, Tiara, has been amazing! Always very responsive, dependable, and an expert in the work she does. The Paro team has been great over the past couple of years of working together. I think... See more

Company replied

Rated 5 out of 5 stars

They help find my first clients, so I could make an income and leave my full time job. The communication is extremely responsive and helpful, support is always available. Highly recommend partnerin... See more

Company replied

Company details

  1. Non-Bank Financial Service
  2. Accountant
  3. Bookkeeping Service
  4. Tax Preparation Service

Written by the company

Paro is an AI-powered marketplace that delivers finance and accounting solutions to businesses through a combination of expert fractional talent, data-driven tools and guiding insights. By harnessing the power of people and technology, our growth platform provides flexible options, ranging from transaction processing support to corporate development and financing strategy, to solve core business challenges and drive growth. The result enables businesses and experts to go beyond even their loftiest goals.


Contact info

3.9

Great

TrustScore 4 out of 5

243 reviews

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Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Paro wasted our time and resources and…

Paro wasted our time and resources and were of no assistance. The business they recommended was unable to deliver results and failed to hold their end of the agreement which led to a refund. Stay clear of Paro and the companies they work with. Buyer beware.

July 12, 2022
Unprompted review
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Reply from Paro

Hi Chas -- we are disappointed to hear about your experience. As much as we strive to set all relationships up for success, things do not always work out, and we do our best to make it right however we can. In your case, we are glad to know there was a refund. Thank you for giving our service a try, and we wish you the best in your business endeavors.

Rated 5 out of 5 stars

Valued Partnership

Our firm has greatly benefited from our partnership with Paro. They helped us quickly secure great talent at the end of 2021 and have “walked” with us through onboarding and management of those team members. Paro’s services go beyond recruiting and outsourcing. They are a full talent management partner that knows and understands our firm. We look forward to a continued partnership with them.

June 16, 2022
Unprompted review
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Reply from Paro

Hi Shirlene -- Thank you for such positive feedback. We love to hear success stories like yours, and we look forward to all that is to come with our continued partnership!

Rated 1 out of 5 stars

Haven't seen such unprofessional customer service in a while

Really bad and rude customer service in the first interaction with this company. I had set up a demo with them trying to learn more about what they offer that could be of help to my business. The rep from Paro running the demo hung up on us randomly and did not follow up with the promised items. Not proper and absolutely not professional at all.

June 16, 2022
Unprompted review
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Reply from Paro

Hi Soroush -- We are surprised and disappointed to hear about this experience with our team. A member of our leadership team will be reaching out to you directly in hopes of learning more and helping make changes to ensure the best possible experience for businesses like yours.

Rated 1 out of 5 stars

I signed up for help with accounting…

I signed up for help with accounting for my small business. After seeing the invoices for a few months that were very large for tiny amounts of work, I decided to cancel. I continued to be charged for two additional months after canceling. There is no way for me to prevent them from pulling funds from my bank account or to delete my account. Terrible customer service and an overprices product. Just call a local accountant rather than use this.

June 1, 2022
Unprompted review
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Reply from Paro

Hi Jesse -- Thank you for this feedback, though we are sorry to hear about your experience. Our understanding is that this is now completely taken care of. If there are any outstanding items, please do not hesitate to reach back out to our Customer Success team.

Rated 1 out of 5 stars

My experience on Paro was…

My experience on Paro was horrible!!First person they sent me would never answer the phone and completed work a day or three late all the time.The second person they sent me tried to steal $700 for three invoices!!!They lie and will bill you for more money.It’s a bait and switch.Do not use this service it’s a scam!!!!!

May 7, 2022
Unprompted review
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Reply from Paro

Hi Tommy -- We are disappointed to hear about your experience, but understand this has been resolved with our Customer Success team. We wish you and your business the best in your future pursuits.

Rated 5 out of 5 stars

Great Experience, matched a freelancer to our business needs

We are in the midst of opening a craft brewery and needed assistance setting up our QuickBooks COA. I heard about Paro and decided to try it out. The experience was fantastic. The Paro team helped to match us with a freelancer who has background and knowledge in the brewing industry which was very important to me. The process was quick, seamless and tailored to my needs and my timetime.

April 21, 2022
Unprompted review
Rated 1 out of 5 stars

Paro only cares about money they do not care about doing a good job

Paro does not care about you, they only care about the money they can extract from you. They hire bookkeepers as ICs and charge you double their rate (double market rate), for the assurance that they manage the bookkeepers and quality control which was a TOTAL LIE!! They do none of the management they say they do. They just schedule calls so nothing is recorded, tell you what you want to hear, promise to pay or waive fees they never waive and their way of managing the issues is ultimately just to give you another bookkeeper. They still charge you for all the hours the bookkeepers reported, regardless of whether the hours were worked or not or if the work was done properly. Also their manipulative remedy for fixing the work done improperly is by hiring another bookkeeper at double the rate, telling you you’re getting a discount by calling them a CFO. After two years, $20,000 paid and 3 bookkkeeprs later, I STILL never got my books cleaned up, my taxes filed or any of the mistakes that were made fixed. I also incurred thousands of dollars in fines and penalties for bills missed and incompleted work. I complained to all the possible authorities out there about their services. Now I am trying to warn consumers. Be warned of these scammers and poor extractive unethical practices. They act like they care about you and that they want to support small businesses, women, etc but it is all not true. Everytime something went wrong, they just tried to extract more and more money from me in even shorter and shorter periods of time! EVERY SINGLE bookkeeper they sent to me told me how horrible their practices were — they all tried to broker a deal with me outside of their contract. I feel lucky despite how much I’ve been scammed by Paro, that I have bookkeeping experience and so was able to track mistakes, fix them and catch all of the way the bookkeeper were not doing their job. I can’t imagine how many others are being scammed right now.

March 25, 2022
Unprompted review
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Reply from Paro

Hi Acountess -- We are surprised and extremely disappointed to read this review. To help us better understand and address your specific situation, we would like to have a member of our leadership team speak with you. Please email marketing@paro.io with your contact information so we can connect.

Rated 5 out of 5 stars

We needed a fractional CFO

We needed a fractional CFO, and Paro team matched us to Roy Andermann, Jr.
Roy made our forward looking statements and we got the support we were looking for.
I highly recommend Paro's team for any start-up.
Simrita.
Founder & CEO, SANDA LLC

January 11, 2022
Unprompted review
Rated 5 out of 5 stars

The client was extremely thoughtful

The client was extremely thoughtful, thorough and efficient in their response to any inquiries and issues encountered during the engagement. Paro's due diligence in finding this caliber of client is incomparable!

January 3, 2022
Unprompted review
Rated 5 out of 5 stars

Hired CFA to create Financial Projections & Pitch Deck

I was told about Paro through another company I was working with and reached out to them to see about getting connected with someone who had years of financial expertise that could take a look at the books on our business and create some financial projections. Paro reached out to understand my business and needs then within 24 hours had me setup with someone. After reviewing this potential person's background I did not feel they had enough real-world experience although they had plenty of educational experience. Paro listened to my feedback and immediately hooked us up with another candidate who has been fantastic to work with and was able to provide everything we asked for and some thought provoking questions as well. I would recommend Paro's services. They have been very professional and transparent about what to expect next in the process and make everything super simple.

January 3, 2022
Unprompted review
Rated 5 out of 5 stars

Paro Saves Time & Money for Business Owners!

Working with Paro has been great. They were able to find candidates for our front-end accounting. We've been able to hand over managing our Accounts Payable, running payroll, tracking expenses, and even forecasting / budgeting. It's freed up my time and that's been

January 3, 2022
Unprompted review
Rated 5 out of 5 stars

The Paro team has been incredible in…

The Paro team has been incredible in identifying our CFO consultant, Chuck Friend, who has generously brought his years of finance and operations expertise to our organization. The team is well-organized and responsive and Chuck has become an irreplaceable colleague, coach, and leader!

December 30, 2021
Unprompted review
Rated 5 out of 5 stars

OK...I'm Convinced...Fractional Executives Work!

I had never even considered a "fractional" executive until I REALLY needed one. I was skeptical, but our experience with Paro and our wonderful CFO, Greg, surpassed even my highest expectations. This is NOT a paid review. Greg has taken our start-up telemedicine practice to a whole new level in terms of financial discipline and ability to plan for the future. He has played a very big part in our success in 2021. I fully expect that Greg and Paro will continue to deliver in 2022.

December 30, 2021
Unprompted review
Rated 2 out of 5 stars

Contract terms protect PARO. Beware.

I am a client, or potential client, PARO. I was looking for a part-time bookkeeper for my business. I went through their process and they found an out-of-state bookkeeper. And then their contract came up. The contract is incredibly one-sided and it doesn’t seem to protect anyone except PARO. It also has a one year term which is quite onerous especially if you don’t like the talent they send over to work on your books. And if something goes wrong during that one your time., Such as somebody steals your financial information, the contract says they are not responsible.They control everything including the payment method and terms. They also have binding arbitration. The contract was so long and so onerous that I declined. I don’t know why any business out there would agree to use this online platform. Buyer beware.

December 27, 2021
Unprompted review
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Reply from Paro

Hi Jami -- Thanks for sharing your review of the terms. To ensure we fully understand your feedback as well as help you better understand the nature of our business, a member of our leadership team is going reach out to you directly to schedule a call. We hope you will be willing to connect. No matter what, we wish you all the best in the year to come!

Rated 1 out of 5 stars

This is scam of middlemans.

A lot of premisses not delivered, significant delays, and super over priced . They take money form you, you wait for six month, and than when it is time to deliver results, they say they are not the best fit for you. What was the point? Then you get a final invoice for 8k even they never ever delivered promised reports. Or you get a call with four of them, but only one talks and others just listening. Then you get a bill for $175/hrs. multiplied by four since they all were on the call even you never requested the call. This is a scam.

October 7, 2021
Unprompted review
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Reply from Paro

Hi William -- Thank you for sharing this feedback. We are thoroughly disappointed that you felt we didn’t deliver on your project. Our VP of Experience will be reaching out to you directly to learn more about what happened, in hopes that we can learn from this experience and resolve any outstanding issues to the extent possible.

Rated 5 out of 5 stars

Paro kept my business afloat

Paro kept my business afloat.
Everyone experienced loss with Covid. My losses happened during tax season. My service provider from Paro kept my business running. I would have surely given poor customer service during that time.
Totally recommend for long term or short term.

August 24, 2021
Unprompted review

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