Partao Reviews 

142
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers had a great experience with this company. Customers consistently praise the competitive prices, the massive range of available parts, and the consistently high quality of the authentic products received. Consumers note that the website is exceptionally easy to navigate, and the overall customer service feels efficient, prompt, and completely reliable. Some people were dissatisfied with the delivery times, noting that shipping frequently took much longer than initially expected or was delayed without proactive updates. Reviewers additionally mentioned occasional issues with incorrect items arriving or experiencing a frustrating lack of tracking information for their pending orders.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, as reviewers frequently praise secure packaging... See more

Product

Customers had positive experiences with product, consistently highlighting a massive range of genuine and... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers praise quick shipping times,... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning competitive rates, reasonable costs for... See more

Service

Reviewers mention positive feedback about service, frequently highlighting excellent communication, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of hard to find parts with reasonable prices. Web pages clear and easy to use. Delivery times promised on the item pages were not met but in the end all the items I ordered arrived... See more

Company replied


Company details

  1. Agricultural Product Wholesaler
  2. also in
  3. Agricultural Service
  4. Agricultural Service Supply Agency
  5. Construction Equipment Supplier
  6. Electronic Spare Parts and Components Store
  7. Online Marketplace

Written by the company

Partao – Your Trusted Source for Quality Agricultural Spare Parts Enjoy everyday competitive pricing, guaranteed in-stock availability, and a reliable 97% delivery rate. Choose from over 5 million authentic products with convenient 24/7 ordering and no minimum order quantities. Join our community today for exclusive membership benefits. Discover why businesses rely on Partao! At Partao, we understand the critical role that reliable equipment plays in daily operations. Our mission is to provide the most extensive selection of top-tier spare parts, ensuring that you have access to the components you need, precisely when you need them.


Contact info

3.9

Great

TrustScore 4 out of 5

142 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(142)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helped solve my tricky problem

I was able to buy a genuine replacement carburetor at a competitive price. I couldn't find any other EU website that was able to offer confirmed availability or match the price. The part was packaged securely, dispatched quickly and arrived before the expected date. I'm very satisfied and will definitely use Partao again.

October 7, 2026
Partao logo

Reply from Partao

Thank you for your wonderful review! We're delighted that you found the genuine replacement carburetor you needed at a competitive price and that it arrived quickly and securely packaged. Your satisfaction means a lot to us, and we truly appreciate your trust in Partao. We look forward to serving you again!

Kind regards,
Partao

Rated 5 out of 5 stars

Amazing service and product

Amazing service and product. Cannot be faulted.

October 13, 2026
Partao logo

Reply from Partao

Thank you for your wonderful feedback! We're delighted to hear that you're happy with both our service and product. Your support means a lot to us, and we hope to serve you again soon!

Best regards,
The Partao Team

Rated 2 out of 5 stars

I ordered a part that was supposed to shipped in 4-6 workdays

I ordered a part that was supposed to be shipped within 4 to 6 business days. That still hasn’t happened. Communication is very slow; I’m told the matter has been forwarded to another department, but I hear nothing further. There is also no response to messages sent via WhatsApp.
Had I known this, I wouldn’t have ordered the part—I actually need it urgently.

October 15, 2026
Unprompted review
Partao logo

Reply from Partao

Thank you for your feedback. We sincerely apologize for the delay and the lack of communication. We understand how frustrating this is, especially when you urgently need the part. Please contact us at customer-service@partao.com with your order number so we can look into your case and help resolve this as quickly as possible.

Your Partao Team

Rated 5 out of 5 stars

I received exactly what I was looking…

I received exactly what I was looking for, and I’m sure I’ll be ordering more products from this webshop in the future. Highly recommended!

October 6, 2026
Partao logo

Reply from Partao

Thank you for your wonderful review! We're delighted to hear that you found exactly what you were looking for. We truly appreciate your recommendation and look forward to serving you again in the future!

Your Partao Team

Rated 4 out of 5 stars

It's a long way to rock'n...

It's a long way to rock'n.... to Finland

September 28, 2026
Partao logo

Reply from Partao

Thank you for your review! We appreciate your feedback and are happy to serve our customers in Finland. If you need any assistance, we’re always here to help.

Kind regards,
The Partao Team

Rated 1 out of 5 stars

My Oregon chainsaw arrived with no…

My Oregon chainsaw arrived with no lead, flex and wrong type of plug.

September 30, 2026
Partao logo

Reply from Partao

We’re sorry to hear that your chainsaw arrived with missing parts and the wrong type of plug. We will look into this matter and get back to you as soon as possible.

Rated 5 out of 5 stars

Smooth transaction quick delivery all…

Smooth transaction quick delivery all good

September 30, 2026
Partao logo

Reply from Partao

Thank you for your positive review! We're glad to hear that everything went smoothly and that you received your order quickly. We appreciate your feedback and hope to serve you again soon!

Rated 5 out of 5 stars

Easy to use website offering what I…

Easy to use website offering what I needed at a good price. Shipping was fairly priced and promptly dispatched.

September 30, 2026
Partao logo

Reply from Partao

Thank you for your positive feedback! We're glad you found our website easy to use and that you were happy with the pricing and prompt dispatch. We really appreciate your support! 😊

Rated 3 out of 5 stars

2 weeks delivery time

Product was ok and the prise as well, but 2 weeks delivery time when the product is in stock :-(

September 25, 2026
Partao logo

Reply from Partao

Thank you for your feedback. We’re pleased to hear that you were satisfied with the product and the price. We sincerely apologize that the delivery took two weeks despite the item being shown as in stock. We understand how frustrating this can be and are working to improve our delivery times. We appreciate your patience and your feedback.

Rated 1 out of 5 stars

cancelled products

cancelled products

September 17, 2026
Partao logo

Reply from Partao

We’re sorry to hear that your products were cancelled. We understand how disappointing this can be.

Please contact our customer service team at kundenservice@partao.com so we can review your order and assist you further.

Kind regards,
The Partao Team

Rated 5 out of 5 stars

Delivery and packing was good and part…

Delivery and packing was good and part as ordered but could improve on tracking.

September 23, 2026
Partao logo

Reply from Partao

Thank you for your positive feedback! We’re pleased to hear that the delivery, packaging, and the part met your expectations.

We also appreciate your feedback regarding tracking. We’ll take this into consideration as we continue to improve our service.

Thank you for choosing Partao!

Rated 1 out of 5 stars

I ordered 2 vehicle mirrors(left and…

I ordered 2 vehicle mirrors(left and right).One came and I got an email to say the other one would not be delivered for another 2 months. Waste of time!!

September 23, 2026
Partao logo

Reply from Partao

Thank you for your feedback. We’re sorry that one of the mirrors was delivered while the other was later delayed by two months. We understand how frustrating this is, especially when ordering a matching pair.

We apologize for the inconvenience and appreciate you bringing this to our attention.

Kind regards,
The Partao Team

Rated 5 out of 5 stars

I got what I ordered original part for…

I got what I ordered original part for much less than it cost here locally. It arrived a week later than was estimated but I didn't mind I understand stock might not be available all the time. It was worth the wait. Pleasure doing business with you. Thank you.

September 14, 2026
Partao logo

Reply from Partao

Thank you very much for your kind review!

We're delighted to hear that you received the original part you were looking for at a great price and that it was worth the wait. We also appreciate your understanding regarding the delivery delay.

It was a pleasure doing business with you as well. Thank you for choosing us!

Rated 5 out of 5 stars

The item arrived ok in a reasonable…

The item arrived ok in a reasonable time window

September 11, 2026
Partao logo

Reply from Partao

Thank you for your positive feedback! We’re pleased to hear that your item arrived safely and within a reasonable timeframe. We appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

Fast delivery,good prices

September 17, 2026
Partao logo

Reply from Partao

Thank you for your positive feedback! We’re glad to hear that you were happy with our fast delivery and competitive prices.

We truly appreciate your support and hope to serve you again in the future.

Rated 5 out of 5 stars

Very good

Very good, happy

September 17, 2026
Partao logo

Reply from Partao

Thank you for your kind feedback! We’re very happy to hear that you were satisfied with our service.

We truly appreciate your support and hope to serve you again soon.

Rated 1 out of 5 stars

False advertisements

False advertisements. Picture shown in ad was not what was delivered. Also took 2 weeks to deliver.

September 14, 2026
Partao logo

Reply from Partao

We’re sorry to hear about your experience. We would like to look into this matter and check what happened with the delivered item and the delivery time.

Please send us an email at customer-service@partao.com with your order number and details. We will review the case and get back to you as soon as possible.

Kind regards,
Partao Customer Service

Rated 5 out of 5 stars

Great site and a good selection

Great site and a good selection; I ordered a chainsaw bar and a chain, and they shipped quickly. Unfortunately, no one checked that they were incompatible, so I’ll have to order a different chain. But the site is excellent. 👍

September 7, 2026
Partao logo

Reply from Partao

Thank you for your honest feedback! We’re glad to hear that you were happy with our website, selection, and fast shipping. We’re sorry that the chain and chainsaw bar turned out to be incompatible. We appreciate you bringing this to our attention and will take your feedback into consideration. Thank you for your trust and support! 😊

Best regards,
Your Partao Team

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