Partao Reviews 

142
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers had a great experience with this company. Customers consistently praise the competitive prices, the massive range of available parts, and the consistently high quality of the authentic products received. Consumers note that the website is exceptionally easy to navigate, and the overall customer service feels efficient, prompt, and completely reliable. Some people were dissatisfied with the delivery times, noting that shipping frequently took much longer than initially expected or was delayed without proactive updates. Reviewers additionally mentioned occasional issues with incorrect items arriving or experiencing a frustrating lack of tracking information for their pending orders.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, as reviewers frequently praise secure packaging... See more

Product

Customers had positive experiences with product, consistently highlighting a massive range of genuine and... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers praise quick shipping times,... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning competitive rates, reasonable costs for... See more

Service

Reviewers mention positive feedback about service, frequently highlighting excellent communication, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of hard to find parts with reasonable prices. Web pages clear and easy to use. Delivery times promised on the item pages were not met but in the end all the items I ordered arrived... See more

Company replied


Company details

  1. Agricultural Product Wholesaler
  2. also in
  3. Agricultural Service
  4. Agricultural Service Supply Agency
  5. Construction Equipment Supplier
  6. Electronic Spare Parts and Components Store
  7. Online Marketplace

Written by the company

Partao – Your Trusted Source for Quality Agricultural Spare Parts Enjoy everyday competitive pricing, guaranteed in-stock availability, and a reliable 97% delivery rate. Choose from over 5 million authentic products with convenient 24/7 ordering and no minimum order quantities. Join our community today for exclusive membership benefits. Discover why businesses rely on Partao! At Partao, we understand the critical role that reliable equipment plays in daily operations. Our mission is to provide the most extensive selection of top-tier spare parts, ensuring that you have access to the components you need, precisely when you need them.


Contact info

3.9

Great

TrustScore 4 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(142)

132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

So far so good

It was alright maybe the delivery took a bit longer but I was not in a hurry otherwise no hassle.

June 22, 2026
Partao logo

Reply from Partao

Thank you for your review!

We're glad to hear that your overall experience was a positive one. We appreciate your patience with the slightly longer delivery time and are pleased that everything else went smoothly.

Thank you for your support, and we look forward to serving you again in the future!

Kind regards,
Partao

Rated 3 out of 5 stars

Initially there was problems with my order, but it was rectified afterwards

Initially the delivery time I was promised, but they failed to even ship the product with zero communication no matter how I contacted them, it was quite disappointing and I honestly thought it was a scam company, but in fairness they came back eventually contacted me on WhatsApp and they were apologetic saying that they had a delay with the product but I told him communication is vital for a Customer, they offered to fix the problem offering me a discount and guarantee me that the product would be delivered and dispatched within a certain date which it was , and I have received it. I’m happy with the product and I will continue doing business with them in the future because they actually listened to the Customer and rectified the problem that’s why I’m giving three stars. I hope in the future I can give more stars. But I will be testing at the Service again.

June 23, 2026
Partao logo

Reply from Partao

Thank you Brendan for your reply. Again, we apologies for the late delivery on your order. Best, Tom

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Fast delivery and very competitive on price for good quality parts and well known brands. Well worth pricing if buying online. Highly recommended.

February 27, 2026
Unprompted review
Partao logo

Reply from Partao

Thanks for your reply - come back and visit us! Best, Tom

Rated 1 out of 5 stars

Order Ignored Until Refund Requested

I am extremely disappointed with my whole experience with this company. After placing my order, I only received an order confirmation and no tracking number or delivery information. I contacted customer service and was told they would update me, but nothing happened.
I had to contact them several more times over the following days, yet my issue remained unresolved. Communication was poor, responses were unhelpful, and no one seemed interested in actually solving the problem.
After waiting 16 days with no order and no proper update, I requested a refund. Only then did they finally start looking into my order. This should have been handled properly from the beginning, not only when I asked for my money back.
To make matters worse, after causing all this inconvenience, they offered me a €10 voucher for a future purchase, which felt more insulting than helpful considering the poor service I had received.
Overall, this was a frustrating and disappointing experience with terrible customer service, lack of communication, and no care for the customer. I would not recommend this company to anyone.

May 13, 2026
Unprompted review
Partao logo

Reply from Partao

Thank you for taking the time to share your experience.

We are truly sorry to hear about the frustration and disappointment caused by the delays and lack of communication regarding your order. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience.

We understand why you were upset, especially after having to contact us multiple times without receiving a satisfactory update. Your feedback is valuable and helps us identify where we need to improve our communication and internal processes.

We would appreciate the opportunity to review your case in detail. Please contact us at customer-service@partao.com or kundenservice@partao.com.de with your order number, if you have not already done so. We will investigate what happened and do our best to resolve the matter appropriately.

Thank you again for your honest feedback.

Kind regards,
Partao Customer Team

Rated 5 out of 5 stars

Durable John Deere Seat Boot - All parts and items arrived well

Durable, well-fitting seat suspension boot that protects moving parts from dust and debris, improves operator comfort, and restores a neat, factory-fresh look to the John Deere - AL210502 - Operator Seat Suspension Boot.

February 2, 2026
Unprompted review
Partao logo

Reply from Partao

Hi Mia, Thank you very much for your kind review. We are here to help source all your agricultural part needs! - Partao Team

Rated 5 out of 5 stars

Reliable John Deere hydraulic filter

Genuine John Deere AL221066 filter, fits perfect, easy to install and keeps the hydraulic system clean. Very happy with service. Recommend

February 7, 2026
Unprompted review
Partao logo

Reply from Partao

Thanks Emma - we have many more filters besides hydraulic - happy to help your full maintence needs! - Partao Team

Rated 5 out of 5 stars

High-quality products

High-quality John Deere RE522878 final fuel filter. Perfect fit, easy installation, improved engine performance and reliability. Fast shipping and secure packaging...

February 4, 2026
Unprompted review
Partao logo

Reply from Partao

Thanks Leon! We are working on making our shipping faster. We are glad you appricate our improvements! - Partao Team

Rated 5 out of 5 stars

Very good original fuel filter and easy order

Bought the John Deere RE541922 primary fuel filter....

Great service. Overall good exprienc. The filter came quite fast, was good packed and there was no damage on the parcel. It fits my John Deere tractor without any problem, installation was easy and since then it is working very good, the fuel is clean and the engine runs smooth, no leak or any other trouble as such... Recommend.

February 5, 2026
Unprompted review
Partao logo

Reply from Partao

Thanks Felix - we are happy you are happy! We look forward to helping you again when you next need it!

Rated 5 out of 5 stars

Faultless! :)

I needed a John Deere roller. Arrived quickly, well packaged, good pricing- all round great service.

February 13, 2026
Unprompted review
Partao logo

Reply from Partao

Thanks Helena. We have >100K JD products if you need anything else!

Rated 5 out of 5 stars

Fendt sticker

Was looking for a fendt tractor sticker and it arrived quickly.

January 30, 2026
Unprompted review
Partao logo

Reply from Partao

Thanks Veere - enjoy!

Rated 5 out of 5 stars

Excellent experience with Partao

Excellent experience with Partao. I needed a specific part that I could not find anywhere, and their team was quick to help and actually managed to get it for me. Communication was smooth and the service felt genuinely reliable. I will definitely use them again.

January 15, 2026
Unprompted review
Partao logo

Reply from Partao

Thanks Ruud for the kind review. The team really appricate it. Let us know when we can help you again!

Rated 4 out of 5 stars

Wrong delivery adress! Solved!

2 weeks ago i orderd an item ,they never shipped it,i wrote many mails and they autoreply ,there was a problem with the shipping adress,All solved by there proffesionel help,thank you for the excellent help

February 2, 2026
Unprompted review
Partao logo

Reply from Partao

Hi Ali, I am very sorry this is your experience. We have a 100% responce rate to all customer service contacts. Can you please let us know more about your order so we can resolve this and ensure it is actually with our company? cs@partao.com (We occasionally have items that get lost in the mail, but tracking links should 100% work and our customer service team is happy to help resolve issues - whatever they are). Best - Partao

Rated 5 out of 5 stars

Absolutely the Best Platform for Agricultural Spare Parts

Partao has completely changed how we source agricultural spare parts. The product range is massive, and everything we’ve ordered has been authentic and high quality. Prices are very competitive, and the fact that items are always in stock makes operations stress-free. Truly a game-changer for our business.

January 11, 2026
Unprompted review
Partao logo

Reply from Partao

Thank you Santiago for sharing your experince! We are always here to help! - Partao team

Rated 1 out of 5 stars

Does not answer on customer emails

Does not answer on customer emails, i have called and they promise to answer but no respons, we have no idea in where our order is and need for parts is real. Really unprofessional from Partao.

August 5, 2025
Unprompted review
Partao logo

Reply from Partao

Hi Tony, it is great that we were able to connect following your customer service contact. I am very happy that your order arrived and you placed a second order with partao. As always, we continue to value every customer and their feedback (public or private). We look forward to helping you source your parts agian. Best

Rated 5 out of 5 stars

Very helpful

Was not 100 pct sure my part fitted, but the partao team was very helpful guiding me through the process.

July 9, 2025
Unprompted review
Partao logo

Reply from Partao

Thanks Tussen! We appreciate your repeat business as well! Best - Partao Team

Rated 5 out of 5 stars

Super fast service

Super fast service, delivery in a few days, I am very happy!

March 21, 2025
Unprompted review
Partao logo

Reply from Partao

Thanks Hans! We pride ourselves on our service! If you are happy = #Partao is happy!

Rated 5 out of 5 stars

New parts supplier - Great service, will buy again

I was called by a new agricultural parts company - Partao from Luxembourg last week. I decided to try it as they sell both New Holland and Granit parts which I normally buy. It was easy to order, my part came in 2 days. Prices were slightly cheaper than what I normally pay but shipping was much cheaper.

February 24, 2025
Unprompted review
Partao logo

Reply from Partao

Thank you for trying our new business! Glad we could help and look forward to doing it again!

Show reviews in all languages. (142 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look