Partica Reviews 

371
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

This is the second time we have used this company and it won't be the last. I had ordered on line and wanted our purchases delivered. So I reached out to their support to put in a few requests.... See more

Rated 5 out of 5 stars

Very good service yet again! I was called and told in advance that one of my balloons was unavailable, but a replacement could be made which I accepted. I made the order the afternoon the day before m... See more

Rated 5 out of 5 stars

Laura was amazing from Bromley Kent Branch in The Glades. She put my mind at ease and helped me put all my colours together which reduced my anxiety. She was warmth and very hospitable. A very cheerf... See more

Rated 1 out of 5 stars

Order changed then cancelled the day before delivery. If you want balloons delivered I wouldn't bother. Spent £50 on an order with a large special delivery fee over a week in advance. Messaged to... See more

Company details

  1. Party Store

Information provided by various external sources

Fancy Dress Balloons Decorations


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

371 reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(371)

21 reviews in the last 12 months

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Rated 2 out of 5 stars

Website is very misleading

Website is very misleading. Ordered balloons online and when collecting was informed it would be an additional £25 for inflation despite checking ‘inflation’ at checkout. Meant that I thought I was spending £25 and actually spent £50 which was far over my budget

September 30, 2023
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Rated 5 out of 5 stars

Great service

Great service, placed my order in line the night before called the next day to say I’d be earlier than expected, my order was ready & waiting for, pleasant staff 👍

August 22, 2023
Rated 5 out of 5 stars

Fantastic Service

Thank you to the Team in the Sutton branch for all the help and advice I received when choosing balloons and decorations for my Sons 18th Birthday party they made the whole process stress free and enjoyable. The range of balloons to choose from were fantastic especially the rude worded novelty ones!! Collection was very easy and quick everything was ready to go and again the staff were just a wonderful as when I was buying the balloons. I would 100% recommend them to anyone wanting a top class service as that is what you will receive from the Sutton branch!

July 22, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! What fabulous customer service at the Kingston Branch! The ladies were brilliant, I ordered online for collection the same day and was so impressed with my balloons. Lovely friendly staff, I will deffo be ordering again, thank you Partica 🤩

August 7, 2023
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Rated 5 out of 5 stars

Big thanks to *Anaya*

Anaya help me a lot to select balloons colour also she suggested different types of idea to decorate the arch. Totally overall experience is awesome

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Ana @ Partica Sutton thank you!

I ordered a balloon arch for my mother's 81st birthday to be delivered at the hall. Ana was extremely helpful with providing us with information and showing us different options. She arrived promptly on the day to set up the balloon arch which was really beautiful as it added an extra touch of elegance to the hall decorations.
Ana was courteous and professional. I will recommend Partica Sutton based on the experience I had with them.

July 8, 2023
Unprompted review
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Rated 1 out of 5 stars

Atrocious website

Atrocious website! Order placed for a store collection. Went to store to be told they don’t sell the item I ordered anymore. Staff very unhelpful and obviously website had already taken payment. Outdated website and poor service from store staff.

June 29, 2023
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Reply from Partica

Hi,

You came into store and were told we don’t stock these balloons in store and you went away to order these balloons for collection from the same store online.

The balloons were specially ordered for you and were ready for collection, the staff weren’t aware that your products were on hold for you, as they were recently hired and are in their training processes

We called you to apologise and said it was a misunderstanding and offered a full refund and gave you the products (with an extra pack) free of charge, which was arranged to be collected with another order you had with us.

We trust that this issue wad resolved and we apologise sincerely, and hope this won’t happen again .

We would love an update on your feedback.

Warm regards

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