Exact product as stated, reasonable pricing and shipping cost. Packed well and arrived in great condition.
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Review summary
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Reviews shaping this summary
Part arrive as expected. I was able to complete the repair of the Speed Oven a TurboChef Tornado!
Company replied
They had the parts I needed and the delivery arrived in 2 days. Excellent. Will order from here again.
The order taker was very efficient and the parts were delivered faster than expected
Company replied
Company details
- #30 of 42 best companies in Kitchen Supply Store
- #6 of 9 best companies in Appliance Parts Supplier
Written by the company
PartsFe is a leading supplier of commercial restaurant equipment parts, serving businesses, service technicians, and facility operators across the United States. With an inventory of over 1,00,000+ parts, we offer replacement parts for dishwashers, fryers, griddles, grills, ice machines, ovens, plumbing systems, and more. We understand that equipment downtime can disrupt operations and impact profitability. That's why we provide same-day shipping on eligible in-stock items across the United States, helping customers get the parts they need, when they need them the most. Our commitment to customer satisfaction is backed by secure payment processing, easy 30-day returns, and dedicated support available 24/7 via email. Operating Monday through Friday from 8:00 AM to 5:00 PM CST, our team is focused on delivering a reliable purchasing experience built on quality, speed, and service. At PartsFe, keeping commercial kitchens running efficiently is our priority.
Contact info
700 Nicholas BLVD Suite 105, 60007, Elk Grove Village, United States
- +1 866 863 0907
- contact@partsfe.com
- partsfe.com
4.2
Great
260 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Parts were not shipped NDA
Parts were not shipped NDA, after we paid for the NDA rate, item was purchased prior to 9 a.m. no reason item wasn't shipped out same day.
Did not receive an invoice for purchase only order confirmation.
June 28, 2023
I have emailed 2 times to let you know…
I have emailed 2 times to let you know that the order was missing a part.
With no response.
June 26, 2023
Smooth Transaction
The item arrived as described, well packed, within a few days after ordering. No problems with my order whatsoever.
June 28, 2023
Unprompted review
I called 2 days ago to complain about…
I called 2 days ago to complain about the product and the person I spoke with said I would have a reply by 5pm that day. I have heard nothing.
June 7, 2023
They had the exact parts we needed for…
They had the exact parts we needed for out older oven. Delivery was super fast! Thank you!!
June 7, 2023
Ordered a part 2nd air and received it…
Ordered a part 2nd air and received it 10 days later.
June 1, 2023
Ordering was easy, but customer service is not
Ordering was incredibly easy, and the product arrived promptly. However, it's unfortunate that the appliance we purchased the part for completely broke down before I received it. I decided to email them regarding the refund process, but received no response. When I called, the line went straight to voicemail.
May 26, 2023
Part availability and super quick…
Part availability and super quick shipping. Tracking number was quick and right on.
June 1, 2023
The order never arrived
The order never arrived. He does NOT have a tracking option, does not offer customer service, does not answer the phone. They are a scam I need my money!!!
May 31, 2023
Well, the order has not arrived.
Well, we have not received the order that you are trying to get a review for................? Two weeks....?
May 24, 2023
I fix kitchen equipment I get the right…
I fix kitchen equipment I get the right parts at the right time and very good price.
April 26, 2023
Ordered a fan for my cooler
Ordered a fan for my cooler. Only a fan motor was delivered with no fan blades included. I called and was told without a part number they couldn’t help me. I told them I wanted to return the unusable fan motor for a refund and asked for a return authorization number. I was told a return authorization would be sent to me by email. No email authorization was ever received. Won’t do business with this company ever again.
May 1, 2023
Defective Part
The part we got was defective and I have been trying to reach someone to help me get this exchanged for a good part but I have not had anyone return my calls or emails.
April 28, 2023
Products were exactly what I needed
Products were exactly what I needed. Only complaint/issue was the outrageous shipping cost. Was more than the parts.
April 26, 2023
Good and quick service
Website was actually accurate and had the part in stock with a quick turnaround time.
April 2, 2023
Got me correct parts & quickly.
March 22, 2023
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