Parts Town Canada Reviews 6,488

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,265 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and the ease of finding the correct parts, even for older appliances. Many appreciate the quick processing of orders and the prompt arrival of items, often noting that parts are brand new and work as expected. The overall service, from website navigation to customer support, is consistently described as excellent, with many expressing satisfaction and a desire to continue doing business with the company. However, some customers also noted issues with order processing, particularly concerning payment methods and unexpected delays in delivery, even when expedited shipping was paid for. There were also mentions of high shipping costs and instances where customers felt they were overcharged for delivery, sometimes for items that could have been combined or shipped more affordably.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery service, frequently praising the fast and... See more

Product

Consumers find product quality to be highly satisfactory, with many reviewers noting that parts are new,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many praising the ease of ordering, quick... See more

Service

People report positive experiences with service, often highlighting its speed, accuracy, and professionalism.... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding prices fair, reasonable, and even... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although paying with Paypal to this site did not work and was not notified until I did not receive my package, I had to call to be told they had to unlock the payment, then still did not receive... See more

Company replied

Rated 4 out of 5 stars

Ordered late morning on a Friday. Delivered to small town Saskatchewan mid day Monday. Decent price and fairly easy to install. Only issues were electrical fiitngs didn't match and rubber boot cone on... See more

Company replied

Rated 4 out of 5 stars

It took a few minutes to figure out which version of the party i needed but once i did ordering was simple and safe plus delivery was quick. Not sure why they packaged the 2 parts separately when th... See more

Company replied

Rated 5 out of 5 stars

It was easy to find the part we needed considering its an AC unit that is almost 30 years old. However, I wish it was stressed that orders made after 5pm would not be processed until the next day,... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Business to Business Service

Written by the company

Parts Town Canada makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, and same day shipping keeps your kitchen running efficiently, reliably and safely.

Written by the company

Flat Rate Shipping

Parts Delivered to You in 2 Days or Less!

All in-stock orders placed before 9 PM ET ship out the same day and will be delivered to you within 2 days or less! Our convenient flat rate shipping options includes all duties and fees and gives you the peace of mind that you're paying exactly what you would expect with no hidden charges.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 5 out of 5 stars

Fast service

Shipped out and recieved within 3 days, saved myself and customer costs of driving into the big city

June 2, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello Denis,

We appreciate your positive feedback! We are so glad we could help you and your customer with our quick shipping. Thank you for choosing Parts Town Canada!

Sebastian

Rated 5 out of 5 stars

They had the exact part I needed

They had the exact part I needed, prices are fair and the shipping was very fast! Perfect timing to fix my portable AC before the next heat wave

June 2, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello!

We're delighted you found the exact part you needed at a fair price with fast shipping. We are so glad we could help you prepare for the heat wave! Thank you for choosing Parts Town Canada!

Sebastian

Rated 5 out of 5 stars
Parts Town Canada logo

Reply from Parts Town Canada

Hello Marcel,

We're glad you enjoyed your experience. We appreciate your positive feedback. Thank you for choosing Parts Town Canada!

Sebastian

Rated 5 out of 5 stars

Reasonable price

Reasonable price, parts are accurate and smooth transaction

June 1, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello!

Thank you for your positive feedback. We're glad you found our pricing reasonable, parts accurate, and the transaction smooth! Thank you for choosing Parts Town Canada!

Sebastian

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly. Perfect fit.

May 28, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello Jim,

We're glad to hear it arrived quickly and fit perfectly. Thank you for choosing Parts Town Canada!

Sebastian

Rated 5 out of 5 stars

Fast service

Fast service. Will be ordering another part soon.

May 31, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello Peter,

We're so glad you had a great experience with our fast service! We appreciate your kind words. Thank you for choosing Parts Town Canada!

Sebastian

Rated 2 out of 5 stars

Charge for extra shipping that states 2…

Charge for extra shipping that states 2 to 3 days yet you send it ground and likely will arrive in over 12 days. I wouldn't have ordered had I known this. Scam.

May 31, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello Blaine,

Thank you for taking the time to share your thoughts and feedback with us. I am disappointed to hear that your experience was not to your satisfaction. Our customer service team is reviewing your order and will reach out to you shortly.

Sebastian

Rated 5 out of 5 stars

Customer service after the order was…

Customer service after the order was great.

May 27, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello Judy,

We are so glad our service was great after you ordered! Thank you for choosing Parts Town Canada!

Sebastian

Rated 5 out of 5 stars

Great experience, twice!

I ordered parts twice, and every time they delivered on time and the exact part. Great experience.

Thank you!

May 29, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello Dil,

We're so glad to hear you received your parts on time and accurately. Thank you for sharing your great experience!

Sebastian

Rated 5 out of 5 stars

Great experience and Great service

I ordered my commercial dishwasher part on line.The website was really easy to navigate and the whole experience was simple.I received my part with n 4 days of placing order.

May 29, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello Saadia,

We're so pleased to hear that our website was easy to navigate and that your experience was simple. We're glad your part arrived quickly! Thank you for choosing Parts Town Canada!

Sebastian

Rated 5 out of 5 stars

I was told parts are not available

I was told parts are not available. You had them in stock. Thanks for being there.

May 29, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello Jan,

We're glad we had the parts you needed. We appreciate you choosing us and sharing your positive experience. Thank you for choosing Parts Town Canada!

Sebastian

Rated 5 out of 5 stars

Good Parts Fast

Doing a 30 year tune-up on my Bunn VP-17 coffee maker. They had what I needed and got the parts to me very fast. Mmmmmm, now that's good coffee!

May 28, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello Daryl,

We are so glad we could help with your Bunn VP-17 tune-up! We appreciate your kind words and are happy you're enjoying great coffee. Thank you for choosing Parts Town Canada!

Sebastian

Rated 5 out of 5 stars
Parts Town Canada logo

Reply from Parts Town Canada

Hello Tony,

Thank you for your positive feedback. We're glad you appreciated the price and quick shipping! Thank you for choosing Parts Town Canada!

Sebastian

Rated 5 out of 5 stars

Item is exactly as ordered

Item is exactly as ordered; delievry is quick and well packed

May 19, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello King,

Thank you for your feedback! We're glad your item arrived as ordered, quickly, and well-packed. Thank you for choosing Parts Town Canada!

Sebastian

Rated 5 out of 5 stars

Trusthworthy

Was asking and paying for fast shipping, yes a little bit expensive but my stuff arrive in 2 days, was happy it brand new OEM part that work very fine... very happy experience with Parts Town, first time buying and wont be the last one.

May 26, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello,

We are so glad to hear you had such a positive experience with your recent purchase and our fast shipping! We appreciate your kind words and look forward to serving you again. Thank you for choosing Parts Town Canada!

Sebastian

Rated 5 out of 5 stars

Unreal how fast I received the parts

Unreal how fast I received the parts. When I was told buy other suppliers 4-5 weeks. I got my parts over night.

Payed a little extra but my customer has ac in two days.

Keep up the good work. Thanks

May 26, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello Tom,

We are so pleased to hear about your positive experience and the quick delivery of your parts. We appreciate your kind words and thank you for your business!

Sebastian

Rated 5 out of 5 stars

Easy shopping and fast delivery.

Easy shopping and fast delivery.

May 25, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello Alain,

Thank you for your feedback! We're glad to hear your shopping was easy and delivery fast. Thank you for choosing Parts Town Canada!

Sebastian

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. delivered quickly. Thank you

May 23, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello Colette,

Thank you for your feedback! We're glad to hear you found ordering easy and delivery quick. Thank you for choosing Parts Town Canada!

Sebastian

Rated 4 out of 5 stars

Easy to purchase what I needed.

Easy to purchase what I needed.

May 24, 2026
Parts Town Canada logo

Reply from Parts Town Canada

Hello Dave,

Thank you for your feedback! We're glad to hear your purchase was easy. If there’s anything else we can do to continue improving your experience, please let us know. Thank you for choosing Parts Town Canada!

Sebastian

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