past2presentwatches Reviews 194

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often noting that the watches are even better than described and arrive in stunning condition. Many people highlight the outstanding service, communication, and prompt delivery, appreciating the careful packaging and presentation, which frequently includes a personal thank you note. The customer service is also frequently commended for being helpful, professional, and knowledgeable, making the purchasing process a pleasure. However, some customers also noted that while issues are rare, when they do occur, the company demonstrates a strong commitment to resolving them efficiently. For example, one reviewer experienced a slight issue with a watch and another had a watch that stopped keeping time after almost a year, but in both cases, the company provided prompt and effective solutions.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the quality and condition of... See more

Quality

Consumers consistently express satisfaction with the quality of the watches. Many reviewers highlight that... See more

Service

People report positive experiences with service. Customers consistently praise the excellent customer... See more

Delivery service

Users describe positive interactions with delivery service, consistently praising the speed and efficiency of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Another stunning watch. My fourth watch delivered today from P2P Watches, just as described, worth every penny, superbly packaged, delivered quickly, 12 months warranty and with a personal note of tha... See more

Rated 5 out of 5 stars

P2P offer great quality and prices considering they also service each piece before selling, so there is piece of mind. P2P has always offered great service and communication and willing to provide as... See more

Rated 5 out of 5 stars

P2P were a pleasure to do business with. All my questions were answered promptly and accurately with no pressure or silly discounts (red flag). Website provides clear descriptions and pictures and d... See more

Rated 5 out of 5 stars

I couldn’t recommend highly enough. I now have 2 watches from P2PW both in incredible condition even better than described. Really well presented and packaged with a personal thank you note and delive... See more


Company details

  1. Watch Store

About past2presentwatches

Written by the company

True pieces of the past

past2presentwatches are a small UK business based in the Cotswolds, selling some of the best watches that are true pieces of the past that we have brought through to the present for you to take on into the future. Beautiful pre-owned watches. Instore you'll find timepieces from different era's and some amazing brands.

We are proud of our timeless pieces and refrain from polishing out the history that a watch has gained, we believe that we all show a few battle scars and age, it make us who we are. This is how we feel at past2present, we have gently serviced and brought these pieces to the present so you can take them on into the future.

At past2present, we also provide a range of services to our customers to ensure the maintenance and longevity of their timepieces.

Browse The Decades Browse The Brands Browse The Services

Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

With a couple of watch nerd friends

With a couple of watch nerd friends, had a wonderful session with Steve and his team talking watches. Brilliant repair and service facilities backed up with in depth knowledge and expertise. Fantastic selection of vintage watches.

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Terrific customer service

Terrific customer service! Excellent communication and big shout out to Sonny for being so helpful. My second watch from here and it's exactly as good as they said it was! I'll be back...

February 21, 2024
Rated 5 out of 5 stars

Great service and product

Great service - I ordered direct from the website. Watch arrived less than 24hrs after ordering and nicely packaged. Watch itself was in great condition and as good as photos suggested. Would use this company again.

February 21, 2024
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Reply from past2presentwatches

Thank you for taking the time to leave a review, we look forward to the day we can assist you again.

Rated 5 out of 5 stars

One of the best small companies I have had the pleasure of dealing with...

This is my first time ordering from past3presentwatches and I have found them to be a company whose level of professionalism is something a lot of other smaller companies could learn from.

It has been a long search to find a truly great 70s JDM Seiko 7017-6020, this model was famously worn in 1977 by MGR, the legendary actor turned Chief Minister of Tamil Nadu in India. Being a JDM, it was a rare one to find let alone in good condition. Over the years my extended search took me to many countries but without luck. When I saw it on past3presentwatches, glad I made that call to them.

Steve answered my call, shared his knowledge, gave me his honest opinion, and left it to me to decide.

When I ordered, the watch arrived on the following day, tracked, and well-packed in a quality case. There was a handwritten letter from Steve which showed their level of service and dedication to customer satisfaction.

Steve, thank you for making my wish come true and I will come back for more.

Your business is highly recommended to others & my best wishes!

February 15, 2024
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Reply from past2presentwatches

Thank you for taking the time to write a review, it means the world. We are delighted that you finally got the watch you have been looking for.

Rated 5 out of 5 stars

Highly recommended!

I bought a Seiko 5 off Ebay which stopped working after 24 hours. Fortunately I got my money back without any problem, but it made me very wary of buying any other vintage watches. Then I came across Past2Present and immediately realised that this was a far better option. I think many of us budding watch collectors imagine that vintage watches just keep on running and running without any assistance but that’s simply not the case. Unless you’re able to service a watch yourself, a far less stressful option is to buy from a reputable seller like Past2Present - whose watches are not only fully serviced but also carry 12 months warranty. As many other reviewers have commented, customer service is excellent with many nice touches. Steve is clearly a man in love with watches and is great to chat to if you need some guidance. I recommend this company 100% and may even pay their website a return visit! Finally, at a time when watchmakers are getting very thin on the ground, Past2Present are doing a great job in preserving these skills- in case you need another reason to buy from them!

January 27, 2024
Unprompted review
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Reply from past2presentwatches

Thank you for taking the time to write a review, it means the world to us, we are so pleased we restored your faith in vintage watches.

Rated 5 out of 5 stars

Excellent service from start to…

Excellent service from start to finish,. The end product after a few weeks of discussion was a lovely vintage watch, with extra straps, all well packaged and sent promptly. I couldn't be happier! Top job, well done!

January 11, 2024
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Reply from past2presentwatches

Thank you for taking the time to write a review, it means the world. It was a pleasure getting you the right watch.

Rated 5 out of 5 stars

Delightful purchase

I am delighted with both my purchase as well as the excellent customer service from past2present watches. They were always very easy to reach over the phone and more than happy to answer my innumerable questions and accommodate my requests. The attention to detail in packaging the watch so beautifully was also very much appreciated.

December 13, 2023
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Reply from past2presentwatches

Thank you for taking the time to write a review, it means the world.

Rated 5 out of 5 stars

Great service

Watch arrived really quickly and was beautifully packaged with nice personal touches. Mechanical watch even set to right time, day and date. Really impressed.

December 28, 2023
Unprompted review
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Reply from past2presentwatches

Thank you for taking the time to write a review, it means the world. So glad you enjoyed the personal touches.

Rated 5 out of 5 stars

Great selection

Great selection, very good communication and watch arrived next day beautifully packaged. Love the watch and will buy again.

December 22, 2023
Unprompted review
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Reply from past2presentwatches

Thank you for taking the time to write a review, it means the world.

Rated 5 out of 5 stars

Amazing experience!

Beginning with gratitude, I'd like to express my appreciation for the exceptional service provided by Steve at Past2Present Watches. Throughout the entire process, Steve adeptly addressed all my inquiries and requests. The swift shipment via a premium service, meticulous packaging, and thoughtful inclusion of free gifts added a delightful touch to the overall experience. Without a doubt, I look forward to engaging in business again. Wishing you a wonderful Christmas!

December 20, 2023
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Reply from past2presentwatches

Thank you for taking the time to write a review, it means the world. We are so happy you enjoyed the experience, looking forward to the next time.

Rated 5 out of 5 stars

Very impressed with all aspects so far.

Very impressed with all aspects of Past2PresentWatches.com so far.

My Seiko 6106c 8560 is in exceptional condition for an example over 50 years old, having been more than fairly described, and arrived well-packed the very next day. The price was more than fair too.

I especially appreciated some nice details - the watch was wound and set correctly, including day and date, and there was a personally signed note and receipt within the black leather style watch box.

Best of all, when I had a quick question about adjustment of the strap, there was a helpful UK based human-being on the other end of the phone!

This and the signed one year guarantee all instil great confidence and I will no doubt be all too tempted to keep an eye on their other items....

December 13, 2023
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Reply from past2presentwatches

Thank you for taking the time to write a review it means the world to us, were so glad you appreciated all the little touches and enjoyed the experience with us. Please keep checking the site we update regularly.

Rated 5 out of 5 stars

Simple and hassle free!

No fuss, search the site, check the images and description, pay, and it arrives, securely, in a couple of days! No hassle.
Will definitely use them again.

December 2, 2023
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Reply from past2presentwatches

Thank you for taking the time to leave a review it means the world.

Rated 5 out of 5 stars

Great watch, great service

A great experience with P2P. Watch delivered next day, beautifully presented with accessories I did not expect. There was great communication throughout my transaction and I will certainly buy again from Steve. A1 experience.

November 27, 2023
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Reply from past2presentwatches

Thank you for taking the time to leave a review it means the world.

Rated 5 out of 5 stars

Great customer care

Good communication, fast delivery.
The vintage watch arrived in a very nice box and even got an extra strap and cleaning cloths. Thank you

November 20, 2023
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Reply from past2presentwatches

Thank you for taking the time to write us a review. It means the world to us.

Rated 5 out of 5 stars

Excellent Service and Repair

Having been delighted with a refurbished Seiko I bought from Steve and the team and having spoken with Steve and formed a very favourable opinion of the people I was dealing with, I was very happy to trust them to repair and service a Steinhart with ETA 2824 movement which had never kept time or power. It now runs perfectly and keeps great time. Prompt, professional and courteous service. Thank you!

November 2, 2023
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Reply from past2presentwatches

Thank you for taking the time to write us a review and for your kind words. It was a pleasure to service you Steinhart and to get it running perfectly for you.

Rated 5 out of 5 stars

Exceptional Service

Overall exceptionally happy with the service provided. The watch arrived heavily protected, giving me piece of mind for transport, and was dispatched faster than I could've hoped. Watched arrived perfectly as displayed on the website. 10/10.

October 8, 2023
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Reply from past2presentwatches

Thank you so much for taking the time to write us a review, we hope you enjoy your purchase for many years to come.

Rated 5 out of 5 stars

TRUST

Buying vintage watches(s) is all about trust.
About quality.
About communication.
And about a feeling you're welcome.
All those ingredients one can easily find in past2presentwatches.
It was definitely not my last watch bought here

October 18, 2023
Unprompted review
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Reply from past2presentwatches

Thank you for writing us a review, we look forward to our next adventure together.

Rated 5 out of 5 stars

Great experience.

Pictures were accurate, description was good and they replied quickly to a comment on the watch before purchase. Arrived very well packaged and quickly. Some unexpected extras- a case and couple of straps. Watch has been great since unboxing. Very happy.

October 3, 2023
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Reply from past2presentwatches

Thank you so much for taking the time to write a review, It truly made our day, We all are so glad you had a great experience

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