★★★★★ Five Stars Amy Hearn has been amazing to work with. The onboarding process was very smooth, and the response time is outstanding. I've used several answering services before, and none compare... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been very pleased with PATLive. Having a professional service answer my calls has been especially helpful since I am managing a property in Michigan while living in Florida. Their represen... See more
Jessica Pacheco made the experience of signing up an easy one. Not to mention her personality! She made it fun. As someone who is just beginning his business, there are many uncertainties. One thing t... See more
Amy Hearn came in on her morning off to help me get set up with Pat Live. Their service is legendary in the real estate investing industry and going above and beyond is what this Company and their... See more
Company details
About PATLive
Written by the company
PATLive is a virtual receptionist service that delivers what every caller wants – a real live person and helpful service, 24/7. Instantly change how receptionists are handling calls with your real-time status, and stay updated with an email, text or push notification after every call. To experience PATLive for yourself, start a 14-day free trial today. To learn more, visit patlive.com.
Start Your 14-Day Free Trial
Written by the company
- Start Your 14-Day Free Trial
- Get started completely risk-free with our Free 14-Day Trial!
Contact info
United States
- 8007757790
- sales@patlive.com
- patlive.com
4.9
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hi World
Hi World! If you want a professional call answering service that goes ABOVE AND BEYOND and delivers incredible product, incredible service, and incredible responsivness to customer needs...then PATLIVE is the place. I have been blown away with how wonderful Patlive has been for our business! Thank you PATLive! Keep up the great work!
April 22, 2021
Unprompted review
Reply from PATLive
Jared,
Thank you for taking the time to leave us a review and for your five stars!! We love hearing feedback like this and look forward to continuing to work together!
PatLive nails it every time!
April 7, 2021
Reply from PATLive
Fantastic! We love hearing this kind of feedback – thank you for sharing!
of course mistakes happen
April 6, 2021
Reply from PATLive
Scott,
Thank you for the 4 stars and for speaking with Richard about your services. We learned from the conversation that things have been going really well lately, but there were some mistakes made when you first onboarded that we’ve since resolved. We will keep an eye on your account to make sure it continues doing well, but in the meantime, if there’s anything else we can do to help in the future please let us know! Thank you again for your feedback and review!
Good Service sofar
April 6, 2021
Reply from PATLive
Mudassar,
Awesome – we are glad it’s going well! Thank you for the review!
Sometimes patients have glowing reviews…
Sometimes patients have glowing reviews for the PatLive experience, sometimes they report that "it seemed like they didn't know what they were doing", etc.
March 31, 2021
Reply from PATLive
Steven,
We love the glowing reviews, but not loving that it isn’t consistent on every call. ☹ We’re definitely looking into what’s happening with your service and will hopefully be able to make some changes to the instructions that will tighten this up and get you glowing reviews every time. A contact center supervisor, Michael, is going to do a complete review and then reach out to you for some more feedback. We think Michael is great at fine-tuning the call handling instructions and working with our quality team to make your caller’s experiences as best as possible. We look forward to chatting!
PATLive performs dedicated service for…
PATLive performs dedicated service for our members, and anytime I have an issue, they are prompt to reply and open/honest about answering any questions. A very transparent company that works to keep their agents trained.
March 31, 2021
Unprompted review
Reply from PATLive
Thank you for this review! We are always working to be the best we possibly can and believe that honesty is the best policy! Our team of receptionists get lots of training and support, but if we accidentally make a mistake, we always try to own it and learn from it so that we can be continuously improving. We are glad that it shows and that you are a happy customer. Thank you again for your feedback!
Reply from PATLive
Thank you for the great feedback! Helping our customers grow their businesses and make their lives easier is exactly why we are here, and we appreciate you sharing your experience. Looking forward to working together for years to come!
Pretty reliable
Pretty reliable, some of the messages that are taken may be inaccurate.
March 30, 2021
Reply from PATLive
Vanessa,
Thank you for the review! We are going to look into your messages to see if there’s anything we can do to improve your call handling instructions so that we can get you as close to perfect as possible! If you’d like to chat with us and provide more detail, please give us a call at 800-775-7790 or email us at help@patlive.com – we are happy to review and hear feedback. Thank you again!
PatLive agents are well trained the customer service exceptional
PatLive agents are generally well trained and follow the scripts as clients have provided. We have approximately (10) years of experience and have found them exceptionally responsive to change in scripts and our insistence to following the protocol that we require,
March 30, 2021
Reply from PATLive
Rick,
Thank you so much for ten years of service with PATLive!! We are so fortunate to have customers like you and really appreciate the time you took to leave a review. Looking forward to many more years together!
Always reliable & thorough.
March 30, 2021
Reply from PATLive
Timothy,
That’s awesome – thank you so much for sharing!
Best service ever
March 30, 2021
Reply from PATLive
Hi Sonia,
We’re blushing! Thank you for that comment – it made our day!
Basic info collected - not always accurately and usually in the wrong place
Basic info collected, not always accurately, but no real effort to find the right file in the database, I have to constantly reinput info
March 30, 2021
Reply from PATLive
HI David,
Thank you for your feedback, and I am sorry you haven’t had consistency with the data submissions. We have looked into your account and would love to chat about what you are seeing so that we can possibly refine the instructions for receptionists and help them better navigate your website/CRM. One of our Contact Center supervisors, Michael, has reached out by phone and email to see if he can help – Michael is great at finding solutions, especially for customers like you who are using your own software instead of our internal app. Hopefully we can sync up and get this refined for you! You can also reach our support team by calling 800-775-7790 or emailing help@patlive.com. Looking forward to talking with you soon!
PatLive Valued and Trusted Partner
PatLive has been our partner for over 3 years now. They handle all Work Order calls 24/7 for our 40+ properties.
PatLive has averaged over 25,000 work orders entered into our system in real time per year, and handled thousand of additional calls for follow up. PatLives's responsiveness and customer service has been excellent.
During the Pandemic they have not missed a beat and continued to service our customers/residents well. Their adoption in using our work order system and using our on-call system for emergencies has been excellent and reduced additional damages to units.
If there is an issue they are quick to remedy with additional training, process or script changes. PatLive is a valued and trusted partner of the Blue Horizon Management Company (BHMC), a subsidiary of INLIVIAN (formally the Charlotte Housing Authority)
Kenneth O Wood
EVP Information Technology
INLIVIAN
March 24, 2021
Unprompted review
Reply from PATLive
Wow, thank you Kenneth! We really appreciate the review.
Have been utilizing PATLive for a few…
Have been utilizing PATLive for a few months now and the jury is out. Billing seems a little questionable at times and we've found errors in the messages being sent to our Company.
February 8, 2021
Reply from PATLive
Hi Jamey.
Thanks for your review and for sharing your concerns. We've reached out a few times but unfortunately haven't been able to connect. We're hoping we can talk so that we can learn more about what you are experiencing.
Based on your comments, we asked a contact center manager to review your account, but so far everything seems correct - at least as far as we can tell. If we've made a mistake, we'd love to hear about it so that we can make it right with you and make sure it doesn't happen again.
If you can, please give us a call at 800-775-7790 so that we can better understand what's happening. We look forward to hearing from you!
Ring Time very long
Ring Time very long
We did a lot of tests and reviewed our callers.
The main point of critique is that the ringtime is very long. We are risking to lose customers due to that.
I am positive that this issue can be solved.
Thanks,
Peter
January 13, 2021
Reply from PATLive
Hi Peter, thank you for taking the time to provide us with feedback. We know that fast answer times are essential to customer relations, and although it's concerning to hear, we are confident we can shorten the hold time for your callers. Adjustments and testing on your account have been completed, we gave you a call to discuss but didn't reach you. If there is anything else we can help with, give us a call. We're here 24/7!
So far our interactions have been…
So far our interactions have been positive.
Thank you!
December 23, 2020
Reply from PATLive
That is great to hear! Thank you for the review, Jodie.
Any time I have called for any type of…
Any time I have called for any type of information, I find your employees ready, willing and able to handle my calls. Additionally, they are always polite and friendly. The best of both sides of a business. Thanks...
December 22, 2020
Reply from PATLive
This is wonderful to hear, Mary Ann. We really appreciate the kind words!
no consistency in live answering the…
no consistency in live answering the phone truthfully I don't think I will continue much longer its surprising the most important part so badly overlooked,
December 21, 2020
Reply from PATLive
Hi Rosa. Thank you for your time today. While we were disappointed to hear this feedback, we are so glad that the recent adjustments made to your service have been an improvement. If you need anything else at all, please give us a call at 800-775-7790, we're here for you 24/7.
Phone calls are put on music hold for a…
Phone calls are put on music hold for a while before anyone live answers, a lot of callers hang up during this time and we get charged for it. Oftentimes the receptionist can’t understand the caller and the caller gets frustrated having to repeat themselves. The receptionists keep calling us by the wrong name.
December 21, 2020
Reply from PATLive
Hi Jennifer, we really appreciate your time and are so glad we were able to reach you for further details and billing clarification. We know how important it is to serve your callers with fast answer times and complete call handling accuracy. We have adjusted the hold settings on your account and optimized the call handling instructions for our agents based on your feedback. As discussed, you are only billed for live talk time - never hold time. Please do not hesitate to reach out to 800-775-7790 with any other questions or concerns.
Pat Live does a great job for us
Pat Live does a great job for us, the only reason i rated your service as a 4 is that 90% of received calls start on hold rather than a person answering.
December 21, 2020
Reply from PATLive
Hi Robert! While we're happy to hear you're happy with your service, we really appreciate the feedback about your hold settings. We have made adjustments to your account and contacted you, but weren't able to get in touch. If you have any other concerns or questions, please feel free to contact us, we're here for you 24/7.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.