PATLive Reviews 

194
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

★★★★★ Five Stars Amy Hearn has been amazing to work with. The onboarding process was very smooth, and the response time is outstanding. I've used several answering services before, and none compare... See more

Rated 5 out of 5 stars

I have been very pleased with PATLive. Having a professional service answer my calls has been especially helpful since I am managing a property in Michigan while living in Florida. Their represen... See more

Rated 5 out of 5 stars

Jessica Pacheco made the experience of signing up an easy one. Not to mention her personality! She made it fun. As someone who is just beginning his business, there are many uncertainties. One thing t... See more

Rated 5 out of 5 stars

Amy Hearn came in on her morning off to help me get set up with Pat Live. Their service is legendary in the real estate investing industry and going above and beyond is what this Company and their... See more

Company details

  1. Telephone Answering Service
  2. Business Administration Service
  3. Business to Business Service
  4. Call Center

About PATLive

Written by the company

PATLive is a virtual receptionist service that delivers what every caller wants – a real live person and helpful service, 24/7. Instantly change how receptionists are handling calls with your real-time status, and stay updated with an email, text or push notification after every call. To experience PATLive for yourself, start a 14-day free trial today. To learn more, visit patlive.com.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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4.9

All reviews

(194)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

PATLive review

I have been very pleased with PATLive. Having a professional service answer my calls has been especially helpful since I am managing a property in Michigan while living in Florida.

Their representatives are courteous and professional, and they collect the information I need from prospective tenants and buyers so I can follow up with qualified prospects. It gives me peace of mind knowing that my calls are being answered when I am not available.

PATLive has made managing my inquiries much easier, and I appreciate having a dependable, professional team representing me. I would gladly recommend PATLive to other property owners and real estate investors.

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

★★★★★ Five Stars

★★★★★ Five Stars

Amy Hearn has been amazing to work with. The onboarding process was very smooth, and the response time is outstanding. I've used several answering services before, and none compare to the attention to detail, responsiveness, and customer service we've received from PATLive.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Jessica Pacheco was a pleasure to work…

Jessica Pacheco was a pleasure to work with. From the start, she was welcoming, knowledgeable, and genuinely interested in making sure I had everything I needed. She patiently answered my questions, offered helpful guidance, and brought a great sense of humor to the conversation. As a new business owner, having someone take the extra time to make the process feel straightforward was greatly appreciated. Jessica definitely left a great first impression of PATLive. Thank you, Jessica!

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding support from Brian!

Outstanding support from Brian!

My company, Austin Investigations, has been using PatLive and HostedNumbers for over 11 years, and they have always been reliable. Recently, while opening a new account for my other business, TriYum LLC, I ran into a major login mix-up and needed a complex phone configuration set up in a very specific way.

Brian stepped in and absolutely saved the day. He was incredibly kind, patient, and went step-by-step with me until every single issue was completely resolved. Interestingly enough, I actually spoke with Brian months ago when I was trying to integrate their AI answering service, and he seamlessly walked me through that process too. Brian is a wonderful asset to the team and a true lifesaver when you're in a jam. Highly recommend!

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very prompt

Very prompt, very professional!
It takes the worry out knowing that I will be getting all my messages!
I would highly recommend Pat live

May 2, 2026
Rated 4 out of 5 stars

Onboarding was very smooth

Onboarding was very smooth. Understanding their system took a little while, but after a month of calls we have it dialed in. Now owners and employees have weekends free knowing that our callers are in good hands and we can get back with them on our schedule.

April 28, 2026
Rated 5 out of 5 stars

Responsive

I have been using Patlive for years. They're not perfect but when issues arise they strive to correct them as quickly as possible.

April 26, 2026
Rated 5 out of 5 stars

I work for PATLive

I work for PATLive. In my 40 yrs of Call Center experience in both Management and call center agent there has never been a more comprehensive training program or high expectations as an agent I have experienced. They expect exceptionalism and they give us all the tools to be exceptional. Every 2 weeks we are audited and have several calls graded. If you want to be the Best, PATLive will train you and support you to get there. If you are considering putting your business in the hands of a Call Center, I can assure you that PATLive is Second to None.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Jessica Pacheco made the experience of signing up an easy one. Not to mention her personality! She made it fun. As someone who is just beginning his business, there are many uncertainties. One thing that IS certain, is my choice to start with PATLive. Thanks for answering all of my questions, Jess.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great Costumer Service

From the very beginning, I felt the support, empathy, and kindness of the team. This was my first time using this type of service, and I was completely lost about how the process worked. However, they truly made me feel guided every step of the way. It felt as if they held my hand and patiently walked me through the entire process with professionalism, care, and genuine dedication.

I am extremely happy that I chose this company. They made me feel valued and truly special. Thank you!

Jorge U.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

PatLive is Awesome

PatLive is Awesome, I love the consistent professionalism with which the receptionist answer the calls and Amy's attention to detail is very impressive!

December 2, 2025

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