Realy good suport.
Company replied
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Review summary
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Based on these reviews
This bank needs to start accepting bacs payment,all my wages and benefits are being returned can’t even pay my own bills so why do I open an account if you can’t accept bacs payment or my wages and be... See more
Company replied
my bank and them accepted transaction but i never received it on the page, slow support too (been trying to recover it for 3d already)
Company replied
I have been a client of this service for more than several months as individual. Dedicated Swiss IBAN worked perfectly for my ordinary needs. Visa virtual is compatible with Apple Pay and gives you an... See more
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Company details
Written by the company
We offer fully remote account openings for both UK and non-UK residents. You can send, receive and exchange money online without any hassle. Manage multiple balances through one account, get account details for international and local transfers, issue virtual and physical cards, instantly top up your account and spend money on thousands of sites supported by PayDo. With PayDo you will get an instant access to an international and local payment accounts in your company name, including cross-border, UK, Denmark and Germany format IBANs. Connect to 10 payment schemes, covering 150 countries and 35 currencies with 1 single convenient dashboard and 1 simple contract.
Contact info
United Kingdom
- support@paydo.com
- paydo.com
3.5
Average
351 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Having read the reviews of other…
Having read the reviews of other dissatisfied people and encountered the Paydo website myself Unfortunately I said goodbye to my 3.566€ The site sent all my previous translations INSTANTLY. but upon transferring €3,566 to my card, PAYDO fell silent. and so on for the 3rd day. If the site returns my funds to me, I promise to change the review. but I don’t recommend using this site yet! My transaction ID: 49ca7f70-93fd-58c6-ae09-21eb50f4484d
UPD 30.01.25:
11 days have passed. Once they asked me for a bank statement for a month, supposedly for their verification. and that's it! absolutely no changes. I did not receive my funds. The support service is silent. I can say that this is a scam. don't trust this pseudo "Bank"
January 19, 2025
Unprompted review
Reply from PayDo
Dear Aisultan,
Thank you for sharing your feedback and bringing your concerns to our attention. We understand how frustrating this situation must be and sincerely apologize for any inconvenience caused.
We have located your account and transaction, thank you for the provided details! Your account has reached its transaction limits due to high activity shortly after registration. As part of our regulatory obligations and commitment to maintaining a secure platform for all our customers, additional documentation is required to proceed with further transactions.
Our relevant department has already requested all necessary information for proceeding with the transfer. We kindly ask you to provide the requested documentation in the ticket with our relevant department where they were requested so we can complete the necessary verifications.
We want to emphasize that your funds are securely stored and will be processed as soon as the required verification is completed. This is a standard process designed to ensure compliance and the safety of our platform for all users.
Your trust and satisfaction are very important to us, and we are here to assist you every step of the way. Please feel free to reach out through the support ticket if you have any questions or need further clarification.
Thank you for your understanding.
Sincerely,
Kseniia
Customer Support Team Lead
Best of the best
January 13, 2025
Unprompted review
Reply from PayDo
Dear Eugeniu,
Thank you so much for your kind words and positive feedback!
We’re thrilled to hear that you had a great experience with us. At PayDo, we strive to deliver excellent service and ensure our clients are always satisfied, so your review truly means a lot to us.
If there’s ever anything else we can assist you with or ways we can further enhance your experience, please don’t hesitate to reach out.
Sincerely,
Kseniia
Customer Support Team Lead
Fast Transfers, Excellent Customer Service
They execute transfers very fast, customer service is always available.
January 9, 2025
Unprompted review
Reply from PayDo
Dear Marcus,
Thank you for your kind feedback!
We’re thrilled to hear that you’re happy with our product and the availability of our customer service team. Providing efficient and reliable service is always our top priority, and it’s wonderful to know that we’ve met your expectations!
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. We’re always here to help!
Sincerely,
Kseniia
Customer Support Team Lead
Horrendous bank
Horrendous bank, avoid at all costs. Abruptly closed our account with them after 6 months with no reason or notice provided. Funds held hostage until legal action was threatened. Registered in Canada and attempting to abide by UK & European laws leaving their customers in an incredibly muddled and confusing position. Try to portray themselves as a 'bank' despite just being a payment provider. Just overall, an absolute mess of an organisation and not one I would ever trust my funds with. Avoid at all costs.
January 1, 2025
Unprompted review
Reply from PayDo
Dear John,
Thank you for sharing your feedback. We sincerely regret that your experience with our services has left you feeling this way. Your concerns are important to us, and we would like to address them.
We operate as a fully regulated and compliant legal entity, adhering to the laws and standards set by the jurisdictions in which we operate. Transparency and active communication with our clients are key priorities for us. Whenever an account action is necessary, such as account closure, we strive to communicate proactively and provide explanations in line with our legal and regulatory obligations.
We understand that situations like these can be frustrating, and we want to assure you that our processes are designed to prioritize security and compliance while minimizing any disruption to our clients. If you feel there has been a misunderstanding or lack of communication in your case, we encourage you to reach out to us directly at support@paydo.com so we can review the matter thoroughly and provide clarity.
We take all feedback seriously and are constantly working to improve our services and customer experience. Thank you for bringing your concerns to our attention.
Sincerely,
Kseniia
Customer Support Team Lead
Reply from PayDo
Hi Dean,
Thank you for your wonderful feedback! We’re thrilled to hear that you find our service easy and useful. Providing a seamless experience is one of our top priorities, and it’s great to know we’re meeting your expectations.
If you ever have questions or need assistance, don’t hesitate to reach out — our team is always here to help.
Thanks again for choosing us!
Best regards,
Kseniia
Customer Support Team Lead
This is a joke company!!!
This is a joke company, I asked them that I need a card payment processor for my website, they gave me the link to apply and after almost 2 months of sending them 20 different documents they rejected me.
I also asked them to close my account and remove all documents from their website. They are not responding.
SCAM COMPANY
STAY AWAY FROM PAYDO!
November 15, 2024
Unprompted review
Reply from PayDo
Dear Stephan,
We’re sorry to hear about your experience and appreciate you bringing it to our attention. Your concerns are important to us, and we want to address them thoroughly.
At PayDo, we take verification processes very seriously to comply with international regulatory standards. These requirements are in place to ensure the safety and security of all our clients. We understand that submitting multiple documents can be a lengthy process, and we regret any inconvenience this may have caused.
Regarding your concerns about communication, we have reviewed our records but could not locate a request to close your account or remove your documents. To address this promptly, we kindly ask you to contact us at support@paydo.com with your account details so we can assist you immediately.
We value your feedback and remain committed to providing a secure and transparent service. We hope to have the opportunity to resolve this for you.
Best regards,
Kseniia
Customer Support Team Lead
I made 3 withdrawals last week
I made 3 withdrawals last week. As of now the status is pending. for over 5 working days. It's really frustrating. I always get the same answer from the support team. It's a shame that I was hoping to have a faster option with Paydo.
Feedback
November 14, 2024
Unprompted review
Reply from PayDo
Dear Susanne,
Thank you for sharing your feedback, and we're sorry to hear about the delays with your withdrawals. We completely understand how frustrating this can be, especially when you’re expecting faster processing times.
Delays in withdrawal processing can occur due to several factors, including additional verification checks, technical issues, or banking system limitations. However, we realize this doesn’t meet your expectations or the level of service we aim to provide.
Our team is actively working on processing the withdrawals. I have personally contacted all related departments assisting with this issue, and it's at the final stage already.
Your feedback is incredibly valuable, and we’re committed to improving our processes to provide a better experience in the future.
Thank you for your patience, and we will make this right for you.
Best regards,
Kseniia
Customer Support Team Lead
Thanks for helping my business to…
Thanks for helping my business to succeed with payment opportunities you provide. During a longer onboarding process I was a bit confused if this is what I really need, but gladly after submitting looooots of docs -I'm finally in and waiting for more features to be unlocked.
September 4, 2024
Unprompted review
Reply from PayDo
Dear customer,
Thank you for your feedback. We work hard every day to make sure that we follow up on any feedback and make our customers happy.
If any questions - we are here for you.
Regards,
Head of Customer Support
Olga
It is unfortunate to lose money online
It is unfortunate to lose money online. I wish every company could emulate the likes of Abash cloud mining where they give the best payouts and has also been more consistent.
October 18, 2024
Unprompted review
Reply from PayDo
Hi Uler,
Thank your for taking time and sharing your feedback on Trustpilot.
Unfortunately I couldn't locate any customer with your shared credentials nor email address.
In case if you faced any issues with us, please feel free to share your experience via support@paydo.com. I will be more than happy to assist you with anything. We are here for our customers.
Best regards,
Head of Customer Support
Olga
Updated*Disapointed with this company - Transfers do not get processed
I was previously on a merchant site a couple of days ago. I wanted to pay via interac. Unfortunately they did not have a direct interac E-transfer service and instead force you to use Paydo. I was unfamiliar with this service and never used previously but wanted to give them an opportunity. I set up my account and verfied my account. I made the 40 Euro deposit and received back via email my transaction with the merchant was in process status. I found it unusual that this transaction was taking so long to process as I have used so many other money transfer vendors in the past. After a couple of days I posted ticket - 927084 to inquire status and the person on chat seemed helpful indicating he would send it over to the billing team. After some time the noticed the status changed to "timed out" and I received a generic email back from the ticket indicating the transfer was rejected without any reason. I am so disappointed with this and suggest to all not to use this service based on my new experience with them. Hoping they can redeem themselves either by processing the new transaction I re did today or refund my money back to my bank account. ***Update as of 10/16/2024. After some review with the Paydo service team (they have been prompt getting back to me with every ticket update which is very appreciated), they have advised me. they are able to reverse the initial deposit into their system back into my original bank account whereas there was the advisement it was more than likely the merchant that was not accepting the transfer payment and causing the time out decline. Paydo has advised it will take a couple business days. They have restored my faith in their system. Once the patyment gets returned I have certainly no problem increasing my review rating. Another update to come. :) ***Update 10/28 - Paydo created a refund transaction on 10/16 according to my transaction profile, HOWEVER I still have not received it to my bank yet. I filed a follow up ticket on 10/24 inquiring the status on this as it now has been 12 days since this refund was showing processed. No ticket response back. PLUS I still got charged the transfer fee! :( I can understand if it were a large sum of money or something for additional checks but this is only for 40 Euros.11/1 Update - Paydo has now honored and completed the refund request back into my account. Increasing rating to reflect resolution and support provided.
October 8, 2024
Unprompted review
Reply from PayDo
Hi Keith,
Thank you for taking the time to share your experience with us. I’m sorry to hear about the inconvenience you've faced with your recent transaction, and I understand your frustration.
We strive to process all transactions as quickly as possible, and it’s disappointing to hear that this did not go as expected. I see that you’ve already reached out to our support team, and I’d like to assure you that we’re actively looking into what went wrong with ticket you mentioned above. Our team is working to resolve the issue, and we’ll make sure to keep you updated on the status of your current transaction.
Your feedback is incredibly valuable to us as it helps us improve our service. Thank you for giving us the opportunity to make this right, and please don’t hesitate to reach out if you have any more questions or concerns.
Best regards,
Head of Customer Support
Olga
Great support
Although there might be some improvements needed in the product as everywhere, but I love your support team - how quickly they react, how much they care and they make me feel confident about my choice.
October 1, 2024
Unprompted review
Reply from PayDo
Dear customer,
Thank you for your kind words. We really value our customers and are happy that you noticed the sincere work of our TEAM.
If anything happens - we are here for you.
Regards,
Head of Customer Support
The multicurrency feature is a game…
The multicurrency feature is a game changer for my business. It's essential for global transactions.
September 2, 2024
Reply from PayDo
Hi Dennis,
Thank your for taking time and sharing your feedback on Trustpilot.
We really value it and hope that this would help other customers to make their decision and choose PayDo.
Best regards,
Olga
Head of Customer Support
Virtual card creation is perfect for my…
Virtual card creation is perfect for my online purchases. Simple, secure, and fast!
September 4, 2024
Reply from PayDo
Hi Raymond,
Thank your for taking time and sharing your feedback on Trustpilot. We are happy to see our customers enjoying new features.
We really value your feedback. Hopefully it would help other customers to make their decision and choose PayDo.
Best regards,
Olga
Head of Customer Support
The ease of use and reliability make it…
The ease of use and reliability make it my go-to for business transactions.
September 1, 2024
Reply from PayDo
Hi Adam,
Thank your for taking time and sharing your feedback here.
We really value you as our business customer.
Hopefully this review will inspire more business customers trust us.
Best regards,
Olga
Head of Customer Support
The platform is intuitive
The platform is intuitive, and the support team is always ready to help. Amazing service!
August 18, 2024
Reply from PayDo
Dear Hawkin,
Thank you for your kind words! We're thrilled to hear that you find our platform intuitive and that our support team has been helpful. Providing amazing service is our top priority, and we're glad to know it's making a positive impact for you.
Best Regards,
PayDo Team
Managing finances across currencies has…
Managing finances across currencies has never been easier. International transactions are now a breeze.
August 26, 2024
Reply from PayDo
Dear Orquídea,
Thank you for your kind words! We're delighted to hear that managing finances across currencies and handling international transactions has become so effortless for you. Simplifying global payments is exactly what we aim for. If you ever need assistance, we're here to help!
Best Regards,
PayDo Team
Security is key for me
Security is key for me, and the top-notch features here give me peace mind every time.
August 28, 2024
Reply from PayDo
Dear Onni,
Thank you for your feedback! We're glad our security features give you peace of mind. Protecting your transactions is our top priority, and we're committed to maintaining the highest standards. If you ever need any assistance, feel free to reach out!
Best Regards,
PayDo Team
The multi-currency account has…
The multi-currency account has streamlined my business payments. No more juggling between currencies!
August 23, 2024
Reply from PayDo
Dear Damian,
Thank you for sharing your experience! We're thrilled that the multi-currency account has made managing your business payments easier. Simplifying currency management is one of our key goals, and it's great to hear it's working well for you. If you ever need further assistance, we're always here to help!
Best Regards,
PayDo Team
This platform is intuitive and secure
This platform is intuitive and secure, exactly what I need for managing payments on the go.
March 14, 2024
Unprompted review
Reply from PayDo
Dear Morton,
Thank you for your wonderful feedback! We're thrilled to hear that you find the platform both intuitive and secure. Providing a reliable solution for managing payments on the go is exactly what we strive for. If you ever need any assistance, we're here to help!
Best Regards,
PayDo Team
Great service
Great service! The instant top-up option ensures I never run out of funds when I need them most.
May 15, 2024
Reply from PayDo
Dear Maxwell,
Thank you for your feedback! We're so glad to hear that the instant top-up feature has been helpful in keeping your funds available when needed. We’re committed to providing a seamless experience, and it’s great to know the service is working well for you! Let us know if you ever need any assistance.
Best Regards,
PayDo Team
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