While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were let down by their experience overall. Consumers frequently complained about unhelpful support representatives, long waiting times, and completely unresolved payment disputes that caused significant frustration. Many people also experienced severe difficulties trying to obtain refunds and getting locked out of their personal accounts without receiving clear explanations. Though some customers appreciated the platform historically and valued its initial buyer protection features, current service failures remain a widespread concern. Users often found themselves dealing with frustrating automated responses and unexpected restrictions that severely prevented them from managing their own money properly. Reviewers strongly advised others to exercise caution when handling transactions or storing funds through the system.

What people talk about most

Payment

Reviewers mention negative feedback about payment, reporting immense frustration as consumers experienced... See more

Customer service

Clients share negative opinions on customer service, frequently reporting frustration with unhelpful... See more

Refund

Consumers find refund experiences highly frustrating, reporting that they struggle to get their money back... See more

Product

Users describe ambiguous interactions with product purchases, as consumers frequently reported receiving... See more

Service

Customers had negative experiences with service, pointing out that poor service and high costs left them... See more

Reviews shaping this summary

Rated 1 out of 5 stars

It is sad. I have used PayPal since I first heard of it. I've appreciated being a valued client and benefitted from their customer care, a real advocate for the consumer. No longer true. I was den... See more

Rated 1 out of 5 stars

Until this month, I would have rated PayPal a five for trustworthy and efficient services. I've used this service for years when I traveled and was reimbursed for the expenses. Never any weird charg... See more

Rated 1 out of 5 stars

I lodged a complaint against a vendor for delivering an item "materially different" that I ordered. I had the original invoice (paid) showing I ordered a velvet floor length dress. I received a poo... See more

Rated 1 out of 5 stars

Never use PayPal for any merchant service let alone any transaction over $20. They will let you use their services for several months but when you use it to make large transactions, they will keep you... See more


Company details

  1. Payment Service
  2. also in
  3. Card Processing Service
  4. Money Transfer Service

Information provided by various external sources

PayPal is the faster, safer way to send money, make an online payment, receive money or set up a merchant account.


Contact info

  • Embarcadero Road 1840, 94303, Palo Alto, United States

  • paypal.us

1.1

Bad

TrustScore 1 out of 5

341 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(341)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Banned for LIFE on Personal and Business Account

I used PayPal to invoice customers for custom soap orders. I had CBD skincare on my website, but was not using the platform to sell CBD products. I had a special e-commerce platform specifically to be legit with the CBD products (Square). Just because I had the items on my website they banned me for life on both my personal and business accounts, which is insane. I don't even sell soap or CBD skincare anymore, but I am SOOOOO dangerous that I am banned for life? Now I only sell my artwork, but will never be able to use PayPal or Venmo because they ASSUMED I was using their platform in a way that I was not. They never asked for proof or explanation, they just banned me outright. CBD isn't even illegal, you can buy it over the counter at Walgreens, but I am a threat to society, apparently.

October 6, 2022
Unprompted review
Rated 1 out of 5 stars

Complete fraud

I invoiced a customer and it was noted in 2 locations paying with cc is a 3% fee. he paid with PayPal and the fee was taken out from the start. He paid 1670.64 and left me with 1611.84. I did not know off hand when I transferred money to bank but when i found out I contacted payer and he asked to refund money and would pay a different way. I did and PayPal went into my account and did an e check for the original amount of 1670.64 and left me with 58.80 less than I started with. Of course contacting them is a nightmare and when I did they said that it was in their service agreement. I have had account and have not read service agreement in years but you think they would alert you to not refunding fees before you click the button or a pop up would come up. Not them….

September 16, 2022
Unprompted review
Rated 1 out of 5 stars

A law until themselves

Awful company that seems to think they are answerable to no one. They freeze accounts and keep any money in it for 180 days. Pure theft. Beware, and if you do have any money in the account, move it out ASAP.

September 8, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

From a buyers perspective

I'm not a seller. So from a clients perspective I appreciate not having to enter my CC details everywhere. Absolutely awesome. I remember once I received a customer service / survey call from Paypal Singapore. This person, I can't remember the name was one of the most kind and pleasant strangers I've spoken to about feedback, suggestions etc. Then they just deposited 10$ into my account for no reason. Wish I could have gotten her a cup of coffee with that. I enjoyed the conversation :-)

August 19, 2022
Unprompted review
Rated 1 out of 5 stars

Useless!

Useless!! You wake up one day and find your money has been blocked permanently and you can't use the money. I am so dissapointed with this company not even once!!!!!

July 11, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered item never got it

Yes I ordered an Rc airplane from banana hobby thru PayPal well long story short I'm out of $180.00 and no plane FedEx said they delivered it was left outside nowi live in an apartment complex in the rough part of town the package should of gotten a signature but it was delivered and I guess stolen PayPal denied my claim and Banana Hobby never even responded to me I have multiple items delivered and FedEx has always knocked or left a ticket that they passed not just left package outside my door in the Hood just makes no sense PayPal doesn't protect your purchases like the stated they do what as joke!!!!!!

July 8, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

PayPal sent money to wrong person

PayPal sent my money I attempted to send my husband to someone else because my husband's cell phone used to be a woman's old number. Now after I finally reached someone live. I was told that the error was because the phone number I put in was one number off from my husband's. I know for a fact I got his number right but they attempted to make me in the wrong. I was lied to again when they told me that they would reach out to the woman that the money went to. How can they allow their employees to lie outright to someone. Longer story shortened I was told that they can't do anything and since I used the friends and family option to send the money I'm the one that is screwed. And now the woman has blocked me from contacting her. But legal actions will be done tomorrow. The BBB will be involved the FCC and local law enforcement also because after searching the woman's name I now know she is local to me.

June 10, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

We removed PayPal from our ecommerce…

We removed PayPal from our ecommerce websites because they side with buyers even when solid proof of delivery is provided! We paid 3% fees on each transaction so they made a lot of money from us. Their customer support is ignorant and wants to get rid of you. When you will go bankrupt, remember your wrong businesses practices!

June 5, 2022
Unprompted review
Rated 1 out of 5 stars

I am a freelancer and i work on fiverr

I am a freelancer and i work on fiverr, i just receive a message from PayPal now that my account as been restricted for violation some rule. which is the sales of sexually oriented material....that sound stupid at first because i don't sell anything and i only use the account to receive my earning from fiverr which is a freelancing website....fiverr does not sell sex material.

SO I WILL LIKE TO KNOW THE REAL RESON WHY MY ACCOUNT IS BEEN RESTRICTED. BECAUSE THIS IS A SILLY MISTAKE FROM YOUR COMPANY FOR ACUSING ME OF SEXUALLY ORIENTED MATERIALS.

May 18, 2022
Unprompted review
Rated 1 out of 5 stars

Would give zero or negative stars!

Would give zero or negative stars but not an option again! Do not rely on paypal to help you resolve a dispute for products you don't receive. All they do is check a tracking number that could be phony and then tell you it was delivered when i know it clearly was not!
They will not be there to help you the buyer. I highly recommend you use an alternate source for paying for products online or other. Am going with AlignPay now as they are there to help you where Paypal does not and just doesn't care.

May 16, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

By far the worst Company I've dealt…

By far the worst Company I've dealt with. I had a chargeback for $212.26 and these Fecal-boxes decided to side with ALIPAY US. INC even going as far as covering for their Trash-ASS. These infidels think it's funny when they steal your hard earned $ for there GarbageTruck-Idiot agenda. I would never use this service again. I hope PayPal will see the Power of ALLAH in their Community. 🖕☝️🤡

May 14, 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look