Pcmasters Shop Reviews 

530
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, noting that staff are knowledgeable, understanding, and quick to resolve issues. Many people appreciate receiving prompt and courteous help, even for complex activation problems, often from a human representative. Reviewers often highlight the great after-purchase support, making their overall experience positive. However, some customers also noted significant problems with the product itself, specifically with license keys. Several people reported receiving keys that were already in use or invalid, or not receiving their purchased product at all.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some reviewers stating the product was... See more

Customer service

Clients share positive opinions on customer service, praising the great support and excellent assistance... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some finding it easy to get products.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received product as promised. However, activation via the internet did not work and had to call the Microsoft help to get it activated. But once I did that everything was OK.

Rated 5 out of 5 stars

I had a problem getting my license key to work. I was skeptical but the customer service was phenomenal in each interaction I quickly spoke with a person who was knowledgeable, understandable and work... See more

Rated 5 out of 5 stars

I'm a repeat customer for purchasing software. I did encounter an error message as I tried to activate it, but their customer service was able to resolve it within a few minutes. I've been using my... See more

Rated 5 out of 5 stars

I had an initial problem with using a Windows 10 Pro Key. I was given written instructions and the problem was solved. Will buy from PcMasters Shop again.


Company details

  1. #264 of 352 best companies in Software Company

Written by the company

We offer software and electronic equipment as well sales accompanied by guaranteed full supportt in any case, we answer each question.


Contact info

3.9

Great

TrustScore 4 out of 5

530 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(530)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Microsoft Office Professional 2021

When I Uploaded Microsoft Office Professional 2021, I had Trouble with the License Key and I Asked for Help and they Immediately Walked me thru Finding the Information that they Needed and then Took Care of Licensing the Product for me... Very Pleased with the Product and Service!!! Highly Recommended!!!

October 5, 2024
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Rated 2 out of 5 stars

Product

Product, and pricing were correct. The reason it got 2 stars was the process aftersales. No email about my product was ready for download and no instruction on how to install after download.

October 4, 2024
Rated 1 out of 5 stars

The license given was not valid and not…

The license given was not valid and not authorized to be used, and Microsoft support flagged it as a non genuine key. It was unable to be used and subsequently had to purchase a different one directly from Microsoft. I sent screenshots and images of the error and was told to call Microsoft for verbal assistance where I ran into even more problems. I will never use or recommend anything from here again. As well, I noted to all my contacts about the situation and they will be spreading the information as well. Highly disappointed in the scam based company that you have been operating.

October 8, 2024
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Rated 5 out of 5 stars

I was having an issue validating my…

I was having an issue validating my license key and Dan helped me out and I thought it was going to be a total loss but he really came through like a champ so I'll be recommending you guys to everyone I know that has an issue with software!

October 7, 2024
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Rated 5 out of 5 stars

Very satisfied !

Purchased Windows 10 & Office to upgrade from Windows 7. I needed help with both installations and received immediate answer at their help line and friendly assistance that got the issues resolved first time. Very satisfied with this company…they are the real deal !!

September 3, 2024
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