PC Specialist Ltd Reviews 46,434

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the excellent build of their PCs and the high-end components used. Many appreciate the seamless user experience, especially the custom builder tool which makes the design process straightforward and ensures compatibility. The delivery service is frequently mentioned as fast and efficient, with many receiving their orders within a few days. Reviewers also commend the company's service, noting the helpfulness of the staff and the informative updates throughout the build process. However, some customers also noted issues with product reliability, with a few experiencing multiple failures in their laptops or PCs within a short period. There were also occasional complaints about the repair service, including long repair times, lack of compensation, and difficulties with courier services. A small number of people were dissatisfied with the quality of certain components, such as low-tier SSDs in high-end systems, and some felt that the testing process might not be as rigorous as advertised.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the excellent build, customisation... See more

Quality

People report positive experiences with quality. Many customers praise the amazing build quality, with PCs... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the speed of delivery,... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website easy to use... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second PC bought from this firm, excellent build, the custom builder online is great to use, and they built to specs, forum available to post your build spec to for other users to comment on and make... See more

Rated 5 out of 5 stars

Pc build received in expected timelines, price very acceptable. Clean build. Few minuses: small - "pc" tag on sidenel makes the side panel not being flush. - no pcie riser options in configurato... See more

Rated 5 out of 5 stars

Everything about my experience with these guys was awesome. Easy to use website with live pricing so you can make decisions based around your budget, payment plan options (I didn't use them but nice... See more

Rated 5 out of 5 stars

We've now brought two PCs from PCSPECIALIST and cannot fault them at all! We brought ready built ones - dispatched same day both times, delivered next day, set up was easy as! PCs are both brill - can... See more


Company details

  1. Gaming service Provider
  2. Computer Store

About PC Specialist Ltd

Written by the company

PCSpecialist are Europe’s leading system integrator, specialising in build to order PCs, Laptops, AIOs and Servers. We focus on building high-performance systems for enthusiasts, gamers & professionals.
Established in 2003 in the United Kingdom, we speak 8 languages and supply computers to over 30 countries across Europe. We have registered branches in France, Italy and Spain, a subsidiary in Germany and we are registered for VAT in 13 countries.

UNBOXING PC SPECIALIST

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

46K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great Configurator, Excellent PC

Great configurator lets me adjust various components and immediately see price changes. Also ensures complete compatibility. PC arrived on time, and is super quiet and super fast. I always use PC specialist to get exactly the spec I want.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Well done!

Complete procedure is very straightforward and very informative. During building of machine getting preview
and possibility to still change something is awesome!
It was my second order and definitely there will be more!

March 11, 2026
Unprompted review
Rated 2 out of 5 stars

From month 3 of owning my new Flux 500…

From month 3 of owning my new Flux 500 its has never run correctly. First it wouldn’t connect to my WiFi, despite many changes to parts it’s now hardwired. It crashes daily and to send it back within warranty I was told it could be months without my PC (used for work) I was sold this via Curry’s , the sales guy clearly wanted a sale and did not listen to what I actually needed the pc to do. I have now been advised PC Specialist use parts from everywhere to build so it’s expensive to get an IT company to figure out exactly what the problem is or what part within the machine. I should have bought the Mac!

April 1, 2026
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for your review and we are sorry to hear this.

We would like to understand these circumstances better, so that we can look into this further and provide additional support, but at this time, we don't appear to have your order information, so we will request this from you, through Trustpilot.

Please be assured that we use brand leading components, as part of our builds, and we re always willing to support customers directly, who have purchased our products.

Kind regards,
PCSpecialist

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Rated 5 out of 5 stars

Great place to buy a PC

Great place to buy a PC. As expected. Works fine, was delivered on time and it seemed cheaper than some other shops in UK.
It was my second PC from them, no issues with it so far. I love it.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

I bought my last custom PC from you in…March 2026

I bought my last custom PC from you in 2024. It has given excellent service through out, the PC its self and, your help along the way, whenever I needed it.
Likewise, your assistance in choosing components for this new one has been most helpful and my subsequent queries during installation were resolved fully.
I therefore have every confidence that my experience with PC Specialist will be as good as before.
Thank you.

March 31, 2026
Unprompted review
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Rated 5 out of 5 stars

This is my second gaming pc from PC Specialist

This is my second gaming pc purchase and I am a happy customer. Even 8 years after my first order their customer service helped me out with some issues and I didn’t have to hesitate to go back to them. My new beast is purring perfectly!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

A wonderful purchasing experience

Choosing a configuration: Excellent
Validation of compatability of components: Excellent
Progressing updates: Excellent
Flexibility on delivery date: Excellent
End product: Excellent
Overall: Excellent

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I've wanted to upgrade my PC for years…

I've wanted to upgrade my PC for years and this site made it so easy to pick exactly what I wanted. Easy site to use, great communication with how your product is coming along during the building process, and the final product that I received has been perfect! Would recommend PC Specialist to anyone wanting to get a PC!

March 31, 2026
Unprompted review
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Rated 5 out of 5 stars

I purchased a high spec PC recently for…

I purchased a high spec PC recently for video editing/music product and to practice on fpv sims.

From order to delivery everything was impressive and smooth running. I like the website configurator- any option slightly wrong will tell you if the products are compatible or not.

After placing my order I received daily updates including photos of the PC mid build.

I did not need to write an email or ring to ask how the order is going or when I will receive it.

Upon delivery tracking info sent and it arrived well packaged, safe and secure.

Set up was easy, Windows 11 was already on and just needed final updates and registering etc. Very impressed with the GPY and AMD Ryzen 9 CPU, 64gb, it handles everything I have thrown at it.

I have been very impressed with the quality and service level!

Well done! 5 stars! and would highly recommend PCSpecialist to anyone I know thinking about ordering a PC.

March 3, 2026
Unprompted review
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Rated 5 out of 5 stars

the company always answered on time

the company always answered on time, helped with selection changes and other informations. the after hours communication was great too. good delivery and on time. product works great so far. good price

March 3, 2026
Unprompted review
Rated 3 out of 5 stars

Lack of follow up support...

The process from building a computer to it arriving was faultess. Emailing a image of the PC, once it had been built, was a nice touch.

Unfortunately the computer had a startup issue: boot failure every time it was turned on. I contacted them and they gave me a suggestion for a fix (this suggestion had nothing to do with the actual failure, so I imagine the computer would have be sent back, unless the customer had a background in PC repair etc), or I could return the PC to them.

That's the last point of contact. No follow-up. So, what could have been a 5 star happy customer review is somewhat marred by lack of after purchase customer support.

March 9, 2026
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for your review and we are sorry to hear this.

From checking, we can see that you have been in contact with our support team, but we don't appear to have heard further from you at this time.

We will be looking to reach back out to you directly, so that we can get this matter resolved promptly for you.

Thank you for your continued patience and understanding.

Kind regards,
PCSpecialist

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