PC Specialist Ltd Reviews 

2,190
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, noting the ease of configuring custom PCs and helpful staff. Many appreciate the quality of products, highlighting well-built machines, professional appearance, and reliable performance. Delivery is consistently fast and efficient, with products arriving well-packaged and on time, and the transparent user experience with frequent updates is also valued. However, some customers noted specific product issues like battery degradation or unexpected failures. A few also found support slow or ineffective when addressing technical problems.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the quality... See more

Quality

People report positive experiences with quality, often praising the build quality, performance, and overall... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed and... See more

Service

Customers consistently note positive experiences with service, praising the excellent and reliable service in... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 high spec laptops previously from PC Specialist and thought next time I’lll get a proper pc. Wasn’t sure exactly what to get, so with advice from AI, I started to build. I ended up with a... See more

Rated 5 out of 5 stars

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC... See more

Rated 5 out of 5 stars

Exceptional customer care and communication from start to finish and beyond. I have not used the new laptop much yet but it looks great and so far works perfect. The finance options are a great additi... See more

Rated 5 out of 5 stars

Great company for someone like me getting into pcs, so easy to configurate, tells you if parts aren't compatible etc. Build process was cool getting frequent updates and a fun 3D model of your pc once... See more


Company details

  1. Computer Store

Information provided by various external sources

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,190)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

I believe that the overall experience was fantastic. It was a 2.5-week turnaround, and I feel like the capability of the computer I ordered has gone above and beyond what I had expected.

November 24, 2025
Unprompted review
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Rated 1 out of 5 stars

Faulty

Ordered a PC. Worked fine for a few days. Didn’t turn back on. We had to send it back to get fixed (luckily we actually kept the box it came it). Then were few weeks without a desktop.

I understand that parts can be faulty and that’s out of their hands but I feel we should’ve been compensated for the huge inconvenience.

December 5, 2025
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for sharing your experience and we are sorry to hear this.

We would like to review further, but it doesn't appear you have provided any ordering information at this time. As such, we will look to request these from you, through Trustpilot.

Kind regards,
PCSpecialist

Rated 5 out of 5 stars

Shopping Made Easy

Making the order was easy especially for me who hadn't used the sight before. Delivery arrived exactly as planned, and everything looks ok

November 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Super happy with my laptop build

Super happy with my laptop build. Only took a few days and it's working perfectly. And comparing the hardware I put into it with pre-built laptops from other brands, it was a great price too

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Overall experience is great

Overall experience is great as i bought a prebuilt pc. Package was secured upon arrival and got no issues upon starting up. I just wish their selection of cases and parts expand in the future.

November 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Service

Great shipping and packaging to Ireland. I had an issue where the PC stopped working after two weeks. Although support was slow at first, Rob stepped in and provided excellent service, keeping in touch the entire time. They built and sent a replacement PC very quickly, and I returned the broken one. The new PC is running great. Thanks to everyone at the shop!
​Minor note: I didn't receive the branded stickers (out of stock:)

November 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Ordered my first PC from PC Specialist

Ordered my first PC from PC Specialist after my partner ordered from them over a year ago and has had no issues with their PC all this time.
The delivery was fast and was well packaged. Have had it for a few weeks now and I'm so happy with it, really well built, was straightforward to set up and the overall quality is fantastic.
Applying for finance was easy too and I have a year to pay it off with no interest which was a big part of the reason I ordered as well as the reputation PC Specialist.

November 1, 2025
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Rated 5 out of 5 stars

Amazing service

Amazing service, so straight forward. i used to work in IT and this is nearly as economical as building your self but less stress and hassle. they were really good at communicating each stage, and believe me i kept checking where it was. so excited to get it. Works great. first time I've been able to play games on ultra!

October 30, 2025
Unprompted review

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