PCS Wireless Reviews 

Very Disappointing Experience with PCS Wireless

I have been doing business with PCS Wireless for quite some time, and previously, my experience was always positive, professional, and smooth.

Unfortunately, since Taras Chukhriy joined the company, my experience has changed significantly. Business dealings have become increasingly difficult, and I have been disappointed with the way customer relationships and transactions are being handled.

In my experience, the approach to dealing with customers has become unnecessarily complicated and frustrating. What used to be a straightforward and reliable business relationship now feels completely different.

It is disappointing to see such a noticeable decline in customer service and professionalism, especially from a company I previously enjoyed working with.

I genuinely hope PCS Wireless management takes customer feedback seriously and addresses these concerns. Good business relationships are built on trust, transparency, and professionalism, and unfortunately, my recent experience has fallen well below those expectations.

These imbeciles scratched my phone and then returned it citing falsely it wasn't factory reset (despite the genius marking it as factory reset, and installing their junk software on it!). I have video evidence of my phone being packed PRISTINE to them, and then video evidence of me unpacking the return with MULTIPLE SCREEN SCRATCHES.

Absolutely insane that the idiots at Google back them like birds of a feather and refuse to acknowledge the criminal damage these incompetent baboons have caused to my property.

Evil, corrupt and criminal. Those are the only words to describe this disgusting failure of an organisation that thinks its ok to damage other people's property and deny it.

SCAM company. As with a lot of other reviews, I also did not receive my iPhone back after numerous emails requesting that it be returned immediately. Do not send a phone to them no matter the condition!

Smooth trade in.

I traded my Iphone for a new Pixel phone, via the trade in option via Google. The process went very smooth and I got the full amount which was estimated.

Traded in a mint condition phone, rejected for no reason

So I brought a Pixel Watch 4 From Google Store and I was able to trade in my Fitbit Charge 6 for a 50 pound refund. I ordered it and the trade in kit arrived a day after my watch was delivered via Royal Mail Tracked 24. The box was small and a bit confusing because there was a mailing bag inside but no padding so I put the watch in the bag in the box and sealed it with the included anti-tamper seal. I sent it and within 2 days of receiving it my refund came. So just improve the trade in box and instructions and we don't have any problems. Also make sure to take photos before sending, Seen some bad reviews so better to be safe than sorry!

Used Googles trade in service. They have falsely claimed my phone is reported lost or stolen even though I've provided a clean checkmend report showing it is not. They've stolen my phone and are refusing to return it. Horrendous company, do not ever use.

As with many others, I sent off a perfectly good Pixel phone only to be incorrectly told that the screen was damaged, zero value. Appealing is a cumbersome process and it's ultimately not worth it: this is a scam. I'm honestly disappointed that Google are happy to be associated with them.

After reading some reviews on here and other places, I was a a bit skeptical as to wether I made the right choice using Googles trade in option.

But I had absolutely no issues. Reviced the return box on the Wednesday, popped in the post box Thursday and received my credit on the Monday.

I was worried when I sent my Pixel 7a to PCS wireless here in Australia after reading all the negative reviews. They just sent me an email stating that they have examined my device its value matches the estimate.

Never again. Sent them an immaculate Pixel 8 that had lived in a high quality case with a screen protector all it's life. Worked great, never damaged and was a very reluctant trade in. Bubble wrapped, boxed, up etc and sent back via their delivery method. Just got back the report to say screen has significant damage and was valued at £0. Clearly, I, like many others have been scammed by Google's trade in policy when you buy a new device. I would never buy or trust Google/PCS Wireless again as a result. I have no clue if damaged in transit or someone at PCS broke it but I do know I have been scammed.

AVOID AVOID AVOID.

Traded my Pixel 7 Pro for a Pixel 10. The estimate was £418 but I am being paid £326. They are claiming the screen has burn-in bruising. What a load of rubbish. The phone was pristine. In a case with screen protector from day 1. I took a video of it before I sent it off. I should have done my research first. Shame on Google for using such a dishonest company.

Great service. I recently traded my old Pixel phone for a new one.

PCS Wireless examined the device that I submitted for trade-in, and found that its value either matches or is more than the original estimate.

What made the experience more satisfying was the regular updates from the moment the old device is shipped till the moment money was credited.

Positive experience. Traded in pixel 8 pro which had been in a case with a good screen protector as soon as it came out of the box. So absolutely no damage. Phone was therefore in 'new' condition. Sent to PCS, 2 days later it arrived and day after got an email that they would refund the estimated amount (€279). 2 days later the amount was in my account.

I bought a new pixel 10 pro xl and trade in my old pixel 7 pro. I felt hesitate after reading some forum comments.

The trade in process is smooth . I can got the value as estimated offer and refunded in 2 days.

Dishonest company. Traded in a perfectly good samsung flip 5 phone for google phone. LCD display! Apparently. The phone returned and I have not got a working phone to even sell on or trade in elsewhere. Just a blank screen. You can see its been tampered with. Google need to sack these off as it could affect their reputation. Terrible company. Pics have been sent to google. I will wait to see the response.

Very dishonest company and Google should stop using them.

I bought a Pixel 10 phone and Pixel 3 watch at considerable expense direct from Google and one of the reasons I chose Google was because they were running a promotional deal on trade ins. I sent the phone in and it was sent back to me having been rejected because the body was "damaged". There was nothing wrong with the phone other than light scratches to the screen. The receipt also stated that the phone hadn't reached the minimum required trade in value. That was a ludicrous statement because the phone was never going to meet the minimum value as I had been offered a value that was way above market rate. I spoke to Google who informed me that all decisions are final and there is no questioning them.

So I feel that I was drawn in to buying a phone and watch under false pretenses. I was promised a value which was then not delivered and then I am not allowed to question it.

Do not use anyone that uses PCS Wireless as a third party.

Writing this because I think the poor reviews are uncalled for. Had no issue getting the money that was quoted to me after sending my phone in, they inspected and paid me within two days of sending it.
I think most people are forgetting to remove certain accounts, like their Google account form the phone, and removing all locks on their phone before factory resetting it. This is customer errors not PCS, so if you follow instructions properly, you will get paid. Just my personal experience, as the poor reviews almost put me off, but couldn't have been easier.

Incorrectly assessed the device sent to them. Not fit for purpose.

Unsurprisingly PCS Wireless have not claimed this page..I wonder why they are pretending not to know it exists.
Traded in 3 x Pixel 7as -two perfect - no scratches, no damage and 1 with a broken screen (dropped) but worked perfectly. Reported all of this when they were traded in and offered £198 x 2 and £143 for the broken screen one.

PCS did this-

1. Gave me 143 for one of the perfect phones
2. Sent the second one back saying it has zero value. I have turned it back on - it is undamaged and works fine?
3. Sent the broken screen phone back

So they have undervalued the perfect phone, rejected a perfectly good phone and given me the money for the broken screen one, yet sent it back.

PCS Wireless are frauds. I reported all of this to Google who claimed that it was a PCS wireless issue and that they were happy the "process had been followed". There is no other recourse and they refused to log a complaint.

So learn a lesson - don't use any trade in scheme run by these clowns. You won't get your money and if you lucky like me, they'll steal your working phone and send you back the one they told you was broken...even though you told them that.

They deserve to go bankrupt.