Pebbled Reviews 

Still issuing charges to our credit card 5 years later.

Be careful with Pebbled.io and Troy. The owner of Pebbled (Troy) verbally abuses his employees (he inadvertently provided me access to his employee slack where he posted abusive videos), he does not follow up on tasks assigned, he deletes digital assets that are owned by the customer, and after cancellation of service, he continues to charge the credit card for months (I've been fighting with paypal allowing the charges before the Pandemic started). While initially Troy may have had good intentions, he is not a good business owner / manager and his lack of follow up has become borderline criminal.

Please PLEASE do not work with Troy in any capacity or you will probably lose over $2000 USD as I did with zero service provided (he nor any of his employees have replied to me for over a year).

Waste of money and time. And they were dishonest in the end.

I decided to try it for one month on the Enterprise plan for USD599 given the *unlimited* design and the many different skills. I though it could be a good extension for our marketing department.

Now, having worked in advertisement on both the agency and client side for over a decade now I have a bit of field experience in the to understand that in reality it is not really *unlimited* due to real world limitations, but I was fine with that and managed my expectations.

Now, let's get practical:
Submitting the tasks are done via a Typeform questionnaire and the management dashboard in general was very poor.

I mean, I don't mind what tool you're using if it gets the job done, but this is really not the case. It didn't work due to the details that are inherent to every job not having specific fields to note down. The lack of proper tools resulted in an inaccurate briefing.

It's all very generic leaving huge space for misinterpretation and/or mistakes, so you end up wasting a lot of time with back and forth rather than getting the job done.

I have tried many other alternatives/competitors, so I know how this one compares. And it's unfortunately very poor.

But that's not even the biggest complain.

I'd be willing to compromise a bit on time and ignore the flaws in the process if the quality of the deliverables was good. Well, it's also not the case.

The designs are quite bad and nothing different from what you can get on Fivver, PPH, etc if you are on a low budget.

On top of that, every change takes 1-3 days to get done. That makes it very unreliable because if you have anything with a deadline you will either be putting it out with low quality or missing the timing.

Then I thought that maybe it needed some adjustment time, or learning curve, so I made the effort to extend for one more month to make sure I was getting enough jobs to make up my mind or maybe find a sweet spot in our workflow that would make it work. Not the case.

I ended up using them less and less due to the waste of time with back and forth corrections. Once I've decided to pull the plug there's the gran finale:

Please note that they advertise as "cancel at any time". This is important to be clear.

So I formally requested the cancelation via email before the due date to renew the membership for the 3rd month. They promptly responded confirming the cancellation.

To my surprise I was still charged for the month to come, despite the confirmation of cancellation via email.

So this could have been a mistake of an automated recurring charge, right?
Next step is to ask a refund for the wrongfully charged month.

I asked the refund for within a week, the support was very kind and even though they said they could not promise an exact date I could rest assured that they would process it some time soon.

I waited for one month and no refund. So I got back in touch with them. To my surprise now the support is very rude and is saying that refund is not an option anymore.

Because they're overseas, there's not much one can do to chase them other than send emails. They obviously know it and just decided to keep the money.

So, on top of the poor job management system, poor quality deliverables, they're also a very dishonest company.

I regret ever having business with them.

STAY AWAY AT ALL COSTS.

There are plenty other options in the market and, although $600 is not a lot, you can get a lot more for your money with a quick google search just like I have done.

Pebbled.io is billing us monthly even after we canceled our service. It's also pretty obvious they started new billing because the last two charges don't match the original date we started the service. We've had to dispute the charges and block them from our credit card.

After multiple attempts to reach them via email and social media I can only conclude they're out of business and trying to keep billing customers as long as they can before they disappear completely.

Fraud Company!

We just signed up for the trial period & cancelled in April 2018. They abruptly charged a huge amount from my card after about 2 years now.

Beware not to give them your card details.

Stay away from these guys and kindly do not share your card details. Where you ever use this or not they would misuse & charge your card.

We just signed up for some trial period & cancelled in 2018. They abruptly charged a huge amount from my card after about 1.5 years now.

We have never used their service even once. I can't understand how they charged the card without any permission or notification email after 1.5 years.

Do read their policies which are very fishy before you make a decision.

Tried many but Pebbled simply the best when it comes to helping a freelancer scale into a full blown
digital agency, it’s as if I have a whole team of designers for my 1 person army!

Signed up to get a design done for for online commerce store, was a great service and the platform was really easy to navigate around.

Cancellation was easy, and I’ll be back when my adwords manager needs banners for my online advertising.

I’ve been with Pebbled for a few years now, I continue to see positive changes in their platforms, communication and designers skills.

Can’t really complain for the price I’m paying.

So I like Pebbled, I really do their service and designers are great… I keep leaving and coming back as I need them.

The problem I have with them is I request features to make their platform better, and then by the time I’ve come back they’ve implemented those features but they’ve also increased their price point. They say that if I stay a member I can keep the price point I signup at.

I guess they increase more as they add features into their platform? I just genuinely can’t afford it anymore. I was asked to leave this review, I guess they thought I’d leave a nicer one.

The positive side: their designers are good… communication could be faster but it’s not horrible.

Still better than outsourcing freelancers off upwork.

I had an issue with the forms they’re using but they assured me they’re scrapping that shortly.

It’s not a big deal, the team have been nothing but supportive and the standard is high, just waiting for the platform to get a bit better which it will I suppose over time.

I jumped on Pebbled for some designs done for our Students at our music school, mostly concert posters and so forth. I like that you know what you’re paying each month and can consistently keep posting design jobs. I was momentarily concerned as the signup process wasn’t the smoothest but it definitely is one of the better services out there for quality vs cash.

The sign-up issue was resolved immediately. Great, super fast customer service. Quickest, smoothest chat process I've experienced with designers... maybe ever. And I'm happy with the designs and the price I pay for it.

I am happy with my subscription so far. Very helpful for anyone needing ongoing designs!

Quick and efficient.

Thank you!

The designs I’ve had done thus far in my first month have been fantastic, the designers are always quick to respond to any questions. It’s been a great experience.

I was a member of Pebbled a while ago, and the designs were fine, they didn’t have a platform back then and everything was done through slack.

I really would like to try out the new platform, I’ve been assured they still have all the same designers they did have which is great but the main reason I left previously was due to them not having a great platform for job submission.

Apparently now they do but there’s no page for me to demo the platform or no trial for me to see how it all works.

If they read this and want me to make this a higher star review then I’ll do so once I trial the service out again.

The designers were good for what I needed them for but their previous platform sucked.

Superfast delivery and great customer service. Highly recommended for any medium sized digital agencies or designers wanting to free up their own time.

Very professional. Would definitely recommend.
Relied upon them for several clients of mine and they didn’t disappoint.Always happy to praise great team and Pebbled definitely are.Excellent service from some genuinely nice people.

I have found Pebbled to be easy to use and when I had a question the support team were very efficient and quick in helping me.

Horrible service. Got sucked in by a free trial, but they just waste your time as the designs they provide are watermarked...they should make this clear before wasting time sending them specs.

Ended up using Flocksy, and their design work and platform were 100% better.

Customer service was very quick to respond to me when contacting Pebbled with a plethora of questions. They was very helpful, thorough and knowledgeable. They listened to what I was asking, responded in a detailed manner and have been very pleasant to work with. I have been with Pebbled for over 1 year now and would definitely recommend them to others.
After first hearing about them from my weekly networking group it appeared almost networker I knew was talking about them, I had no hesitation signing up to my enterprise plan after having such great success during my trial, within a couple of days there were some issues with my inventory tracker on my website and Pebbled had this fixed within a few hours, their customer service team are very quick and always available, any issues we encounter with our website they’re quickly resolved and so far all is good, the payments are like clockwork ,customer service is excellent, i felt i was speaking to humans, it seems to be the nature of the beast, I am using Pebbled on 3 websites and i am more than happy with the service so far, many thanks Pebbled, we hope to use you for many years to come.