Platinum Hyundai & Suzuki Swindon Reviews 

1,018
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and extensive knowledge, making interactions pleasant and helpful. Many people highlight the excellent service, noting its efficiency, timely completion, and clear communication. Reviewers appreciate being kept well-informed with video updates and detailed explanations. However, some customers also noted issues with aftersales and communication, experiencing delays, unreturned calls, or a lack of ownership regarding problems. A few people mentioned that repairs did not always resolve the initial issue, with cars sometimes held for extended periods without a clear timeline or temporary vehicle.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the helpfulness and knowledge of staff... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Product

Reviewers highlight ambiguous aspects of product satisfaction, with some customers expressing delight with... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had my car collected, serviced, MOT, cleaned, returned. It all worked well, I felt fully informed and it was competitively priced. Staff I had contact with were helpful: Pete the driver and Beth who a... See more

Rated 5 out of 5 stars

I was in a real bind because my auto handbrake button was about to break (common issue apparently). They were looking at end of the month dates but when I explained it was our only car now because my... See more

Rated 5 out of 5 stars

The Swindon team are still offering a personal service . There were several faults on my car, all resolved thank you. I'm so sad Chris is retiring and hope the level of service will continue. Thank y... See more

Rated 5 out of 5 stars

If the checksheet is anything to go by an awful lot is covered. The car was cleaned well and almost ready to go when I returned. Reception area was clean, comfortable and staff were friendly. Downs... See more


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Suzuki Dealer
  6. Used Car Dealer

Written by the company

Pebley Beach supply new and used Hyundai and Suzuki vehicles and provide all makes aftersales servicing, repairs and MOTs across Wiltshire and Gloucestershire including Swindon, Cirencester.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,018)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

A very good buying experience all…

A very good buying experience all round. You had what I wanted at the right price. Sales person was very helpful, knowledgeable and totally unpushy.
I am very pleased with the car and will get my servicing carried out by Platinum.

April 9, 2025
Rated 5 out of 5 stars

Excellent service provided by dedicated staff

Our repair was carried out and completed efficiently and our vehicle was left clean and tidy. The accompanying complimentary vehicle report was informative and easy to understand. From check in to completion the service was excellent – thank you

April 8, 2025
Advertisement
Rated 5 out of 5 stars

Everything went as planned

Everything went as planned. I made the booking, had confirmation. Staff were courteous and efficient. It was good that you advised at MOT/service time to have the brakes checked in 6m. Apparently they did need doing.

April 2, 2025
Rated 5 out of 5 stars

Excellent car test drive and purchase process

During our two visits to the Hyundai showroom, Craig the salesman was very helpful, allowing us plenty of time to look at and then test drive 2 different Kona electric cars. Once we made our decision he guided us through the sales process.
The showroom was well laid out with a dedicated family area to keep children entertained.

February 25, 2025
Rated 5 out of 5 stars

Great service from Craig

Great service from Craig, small hiccup in getting the car we wanted initially but Craig went out his way to find us what we wanted in the time we needed it, Excellent service all round.

March 28, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

platinum group Swindon

Our recent car purchase and trade in at Platinum Suzuki Swindon went well , out salesman Alfie informative and helpful and no hint of pushiness just what you want .

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

I only use my local dealership for my…

I only use my local dealership for my annual service along with MOT, as I always receive excellent service. Taxis are organised to help with getting home and organised in getting me back to the dealership to pick my car back up. Professional, polite and enquiries answered. I'll never go anywhere else.

March 26, 2025
Advertisement
Rated 3 out of 5 stars

I paid £14.99 for the Spruce and shine…

I paid £14.99 for the Spruce and shine where they would wash the car, clean the inside and blacken the tyres and relevant bumper rubbers, well all they did was wash the car!!! The outside was clean but the inside was the same as when I dropped it off! And wheels not even washed let alone blackened.A very expensive car wash!! Service was ok though.

March 22, 2025
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look