Peep Eyewear Reviews 

306
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the repairs and the friendly, professional support provided by the knowledgeable team members. People truly love how their vintage or severely damaged frames are carefully restored to look completely brand new again. Consumers also note the impressively fast turnaround times and remarkably reasonable prices compared to traditional high street opticians. Reviewers consistently appreciate the clear and helpful communication maintained throughout the entire process, making it very convenient to order specialized lenses. Many individuals note that they would gladly recommend these services to anyone needing reliable eyewear solutions.

What people talk about most

Product

Consumers find product to be positive, highlighting exceptional frame repairs and high-quality lens... See more

Service

Customers consistently note positive experiences with service, highlighting prompt, efficient, and... See more

Quality

People report positive experiences with quality, expressing deep satisfaction with the craftsmanship and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their exceptional helpfulness and... See more

Price

Clients share positive opinions on price, highlighting fair costs compared to traditional alternatives.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From ease of ordering (the website is great and addresses all questions you could possible have) right through to delivery of my repaired frames (excellent communication throughout!) I would not hesit... See more

Company replied

Rated 5 out of 5 stars

Friendly, professional and helpful service. When asking questions they reply to the questions - and suggest alternatives or enhancements - and their own opinion - which so far has always been better t... See more

Company replied

Rated 5 out of 5 stars

Phenomenal brilliant amazing superb what more can I say! I saved a fortune having my rather abused glasses polished by these guys! No prescription change meant I didn’t need new glasses but the fram... See more

Company replied

Rated 5 out of 5 stars

I've used Peep Eyewear twice now, having started to experience migraines which I felt were probably being caused by too much screen time and poor glasses (vooglam, don't use!). I had a call with Chris... See more

Company replied


Company details

  1. Glasses Store
  2. Eye Care Center
  3. Fashion Accessories Store
  4. Optical Products Manufacturer
  5. Optician
  6. Sunglasses Store

Written by the company

Eco friendly, we mix the lost designs of yesterday with today's modern lens - every frame has a story to tell. Peep take eyes seriously, combining our knowledge of all things eye with our passion for vintage. Shop sustainably, support slow fashion and offset your footprint by planting a tree. Sourcing stand-out vintage glasses is what we do. Consciously curating collections, each of our vintage glasses and vintage sunglasses have been carefully chosen for quality and design.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(306)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another superb repair

Another superb repair. Fast and meticulous. Friendly to deal with. Wouldn't take my business anywhere else.

April 14, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thank you so much for the lovely review!

We’re really glad to hear you were happy with the repair — and it means a lot to know you wouldn’t take your glasses anywhere else. Always a pleasure to help, and we’ll be here whenever your frames need a bit of TLC again 😊

– Chris & the Peep team 👓✨

Advertisement
Rated 5 out of 5 stars

Brilliant company, I highly recommend

Chris was super responsive and easy to deal with, the instructions were very clear, and my sunglasses were returned to me with new prescription lenses a week later. I very much appreciated such good service and I will definitely both use them again and recommend to friends. A great little company.

April 11, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thanks so much for the lovely review Sophie! Happy we could update your sunglasses for you in time for the sunshine, Chris and Jo :)

Rated 5 out of 5 stars

Fixed my favourite glasses…

I've not used my favourite Prada glasses for ages as being held together with blu tack is not the best look. Found peep eyewear on google and was so pleased with the service - super quick, less than a week from sending to receiving the fixed glasses. You would never know they had been broken

April 8, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Ah, we love a good blu tack rescue story! 😄 So glad we could bring your favourite Pradas back to life properly — no more temporary fixes needed! Thanks so much for your kind words, and we’re really happy to hear you’re pleased with the service 💚

Rated 5 out of 5 stars

Good price, excellent communication, perfect workmanship

Needed work doing on some bog standard Ray-Ban's and a pair of high end Italian glasses. The guys at Peep made every step easy and kept me informed all the way, from ordering to final dispatch. The specs were perfect on arrival. The Italian specs were a virtual rebuild. Have recommended Peep to my friends and will definitely use Peep again. Superb

March 14, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thank you so much for the kind words – that really means a lot! We’re so pleased to hear both pairs of glasses came back just right, especially the Italian ones after their virtual rebuild! It was a real pleasure helping you with them, and we're chuffed you'd recommend us.

If you ever need anything again, you know where we are 😊
Have a great day and chat soon,
Chris – Peep Eyewear

Rated 5 out of 5 stars

Found PEEP by chance with Google

Found PEEP by chance with Google. I wanted the arms replaced as one of the arms was fractured. Peep have either welded or brazed the fractured arm meaning the arms don't need altering. Many thanks. Saves going to Specsavers! (In fact, Specsavers only wanted to sell me new complete spectacles - after an eye test).
Excellent repair job. Many thanks.

March 19, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thanks for the great review Philip! Happy to help - you know where we are if you need any replacement lenses or further repairs, team peep :)

Advertisement
Rated 5 out of 5 stars

Consistently excellent

This was my second time shopping at Peep and I had the same fantastic service. The try-at-home option is really useful, and once my frames were picked out my new glasses arrived in just a week. I’m really happy with them!

March 22, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thank you so much for your lovely review! 😊 We're so pleased you had another great experience with us—and love that the Home Try-On helped you find the perfect frames. It’s always a pleasure helping you, and we're thrilled you're happy with your new glasses!

Give us a shout anytime you need anything else.

Rated 5 out of 5 stars

Came across PEEP Eyewear by sheer…

Came across PEEP Eyewear by sheer chance, after my High St Chain quoted me an extortionate amount to purely Tint my lenses. I was a little hesitant sending my glasses in the post...
I did and I had excellent customer experience from Chris & Jo through WhatsApp Chat.
My Glasses arrived today in super fast time, and I'm so happy 😊. Can't wait for the sun to come out so I can happily wear my sunglasses 😎.
Will definitely be using PEEP from now.
Thanks guys x

March 21, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

What a lovely message – thank you so much! 😊 We’re so glad you took the chance on us, and even happier to hear you’re loving your newly tinted sunglasses! It was a real pleasure chatting and helping get everything just right — now we just need the sunshine to cooperate 😎☀️

Thanks again for trusting us with your frames — we’d love to help anytime!
Chris, Jo & the Peep Team 💚

Rated 5 out of 5 stars

Very quick turnaround

Very quick turnaround
Good price and good workmanship
Saved my vintage Porsche design aviators when i thought Id end up binning them 👌

March 14, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thanks so much for the kind words! 😊 Really glad we could save your Porsche Design aviators—what a classic pair to keep going! If you ever need anything else sorting, just give us a shout.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Fantastic Service – Highly Recommend!

I had the arm of my Gucci sunglasses repaired by Peep Eyewear, and I honestly couldn’t be happier with the experience. There was a slight issue when I first got them back—the arm was fixed perfectly, but there was a scratch on the lens. As soon as I let them know, they handled it so professionally and quickly.

I spoke to Chris on the phone, and he was so helpful—it was really nice to be able to talk to someone directly and feel reassured that everything would be sorted. Peep sent me a free postage label to return them, and instead of just trying to fix the scratch, they went the extra mile by sourcing brand-new replacement lenses directly from Gucci. Once fitted, they sent my sunglasses straight back, good as new!

The whole process was easy, their customer service was brilliant & the turn around time was really impressive too.

I’d 100% recommend Peep to anyone looking for eyewear repairs & I’ll absolutely be using the service again. Thank you!

March 20, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thank you so much for your lovely review! 😊 It really means a lot to us that you took the time to share your experience.

I’m so glad we could get everything sorted with your Gucci sunglasses and that you’re happy with how it all turned out! We always aim to make things as smooth as possible, and it’s lovely to hear you felt reassured throughout. They looked fab when they left us (if we do say so ourselves!), so I hope you’re enjoying wearing them again.

Anytime you need us in the future, you know where we are!

Advertisement
Rated 5 out of 5 stars

Absolutely perfect

I really love my designer glasses and I want to avoid replacing them, but they've been looking really dull after 4 years of wearing them daily.

I just got them back from Peep's Polish service and I'm over the moon at how shiny they've become again. I'll keep on using them until my glasses can't take it any more.

March 19, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Ah, this made me smile—so glad to hear you’re loving how they turned out! 😊 It’s always great to give a favourite pair a new lease of life. We’ll be here whenever they need their next bit of TLC (or if they ever need a little extra help along the way).

Thanks so much for taking the time to leave a review!

Rated 5 out of 5 stars

30 year old Ray-bans

Was gutted when my fav Ray-bans started to fall apart after 30 or so years, frames needed straightening and nose arms replacing. Peep Eyewear came to the rescue when Ray-ban themselves either couldn't or wouldn't. Service was excellent and speedy. Will use again, I have more for them to fix.

March 17, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Ah, this made my day—so glad we could give your favourite Ray-Bans a new lease of life! 30 years is seriously impressive… they’ve still got plenty more to give now! 😊

We’d be more than happy to sort the others for you whenever you’re ready—just give us a shout.

Rated 5 out of 5 stars

Chris was very helpful and attentive

Chris was very helpful and attentive. My glasses proved to be impossible to fix (due to my amateur attempts!), so Chris suggested a new pair from their stock. They are fantastic and stupidly reasonable compared to the chain opticians. I will be back for my next pair.

March 6, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thanks so much! 😊 Glad we could find you a great new pair—sometimes DIY repairs make things a little trickier, but we love a challenge! Delighted to hear you’re happy with them, and we’ll be ready whenever you need your next pair.

See you again soon!
– Chris & The Peep Eyewear Team 👓✨

Rated 5 out of 5 stars

Broken side replacement…

Glasses were sent off for broken side replacement, but due to the unusual hinge fitting, it was impossible to find a best match side. But Chris came up with a great solution—he found an alternative frame that the lenses fitted into perfectly, and at no extra charge.
Great customer service, was kept informed throughout, delighted with end result!

February 28, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thank you so much! 😊 Sometimes those tricky hinge fittings can be a challenge, but I’m really glad we found the perfect solution for you. Delighted to hear you're happy with the end result, and it was a pleasure keeping you updated along the way!

If you ever need anything else, just let me know. Enjoy your refreshed glasses! 👓✨

– Chris & The Peep Eyewear Team

Advertisement
Rated 5 out of 5 stars

Excellent service for new lenses

Really great experience with Peep. I had a good chat with Chris on the phone, we discussed sustainability and the fact certain high street opticians refuse to put new lenses in old frames preferring to make you buy new frames. I whatsapped Chris a pic of my glasses whilst on the phone and he said they were fine for new lenses and walked me through the online order process. Duly sent my glasses to him and they were delivered back to me a while later with the new lenses. An excellent service and pleased to be able to support small business. Thank you!

February 28, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Ahh, this is so lovely to read—thank you! 😊 Really enjoyed our chat, and I’m so glad we could get your glasses sorted. Totally with you on sustainability—there’s no need to ditch a perfectly good frame just because some places say so!

Appreciate you choosing to support a small business, it really means a lot. Enjoy your new lenses, and if you ever need anything, you know where I am!

Chris

Rated 1 out of 5 stars

Garbage utter garbage

Sent my glasses away for repair for a solder as frame was snapped got them back a week later and frame still snapped £40 wasted and still no glasses, avoid

February 22, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

We're sorry you feel this way. Your glasses were repaired and sent back in good condition, but unfortunately, the issue occurred during transit, which was beyond our control. We offered a free re-repair with return shipping, which was declined, so we issued a full refund immediately, prior to your review. It’s disappointing that we weren’t given the opportunity to resolve the repair for you, as we always take pride in looking after our customers and stand by our service.

Rated 5 out of 5 stars

Frame repair

Having had the lens fixing screw/bracket broken on a pair of glasses, I was looking for somewhere/someone who could (hopefully) repair them.
Out of the blue, I happened to be watching a TV programme about a lake district diving team who found peoples belongings dropped into e.g.lakes.
The programme featured a company called Peep Eyewear who repaired glasses.
I gave them a call, had a chat to Chris and duly sent the glasses off to 'Peep'.
Glasses came back, within a week (great turnaround!) looking like new and at a very reasonable price.
First class all round.! Would gladly recommend them.

January 24, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thanks for the great review Keith! So glad you found us on Lost and Found in the lakes and we were able to help you rewear your favourite frames - you know where we are should you need us again, Chris and Jo

Rated 5 out of 5 stars

Amazing efficient perfect!

They replied to my enquiry very quickly, the whole process all in all took only a few days and now my sunglasses are good as new!! I had a lot of anxiety about posting my precious glasses but it worked out perfectly. Thank you!

February 5, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Wow, thank you so much for the awesome review! 😊 We're thrilled to hear that you found our service efficient and that your sunglasses are looking good as new!

We totally understand the anxiety about sending off your precious glasses, so it means a lot to us that everything worked out perfectly.

If you ever need anything else, just give us a shout! Thanks again!

Advertisement
Rated 5 out of 5 stars

Sent glasses away for a leg and hinge…

Sent glasses away for a leg and hinge repair which was completed unfortunately the frame broke during repair
This was fixed by putting my varifocal lenses into a new frame at no extra charge
Excellent service will definitely use again

February 5, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thanks so much for your kind words! We're really glad to hear that you were happy with the service, even with the hiccup during the repair.

It’s great we could get your varifocal lenses into a new frame without any extra charge.

We appreciate your understanding and look forward to helping you again in the future!

Rated 5 out of 5 stars

I first emailed Chris after seeing his…

I first emailed Chris after seeing his business on TV. I had a very sad looking pair of Chanel sunglasses, originally bought in 2002 . Chris always replied promptly, advised on what he could do. I sent my sunglasses to him and in no time at all , within a week , I received them back . They are absolutely amazing!! Cleaned , diamantés replaced, nose pads replaced and Chris sent me a replacement Chanel case and cloth . So if you have glasses you love and don’t want to part with , give Chris at Peep Eyewear them , you won’t be disappointed.

February 3, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thanks for the smashing review Sue! So happy to help you rewear your favourite Chanel sunglasses - enjoy the sunshine when it arrives! Chris :)

Rated 5 out of 5 stars

Excellent

Excellent, prompt service. My broken glasses were there and back in 10 days. Hinge replaced, all cleaned. They now look brand new. Absolutely brilliant! Love this

January 27, 2025
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thanks for brilliant review Juliet! Happy to help you rewear your frames - if you need any lenses you know where we are, Jo and Chris :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look