Excellent quality and simple to construct. Worth the price.

I am over the moon with the pergola, the quality is very good and looks amazing in my garden. I would have given 5 stars but the delivery time let you down, and the communication regarding the delivery was poor, as I had to keep chasing up on this, but the overall pergola is fantastic and would definitely recommend to anyone but order early as the wait is long

I love my Pergola, what a great addition to our garden! I was a little apprehensive about this purchase, given some of the reviews about long waiting times, but whilst it would seem that the 6-10 day lead time is perhaps optimistic, I can say mine took just under 3 weeks to arrive (in October 2024) and I was happy with that. The lights and heater took a couple more months, but since I built this as an ongoing project over the winter, I wasn't too bothered about that. Emails and webchat isn't the best for a swift response, but phoning up does the trick. Cerian was very pleasant and helpful throughout.
I finished off my new deck and pergola with composite fencing from a different company. A bit disappointed that the smart system is now on offer when it wasn't last year, so may look to upgrade to that system sooner rather than later as the remote doesn't always work as well as it should. Will probably buy a screen or two at some point in the future as well.
Good value for money. There are cheaper out there, but they look cheaper too. It looks up there with some of the really expensive ones in my opinion.

The Pergola, which is a wall mounted Sundream S3, is really well made and looks amazing now that it is up. The roof is totally sealed when closed and having had torrential rain recently on it, it doesn’t leak at all. We can’t wait to to make full use of the space now that the install is complete. We used Pergola Installations to install the fixed glass wall aspect of the pergola and they did a fantastic job in absolutely horrendous weather ,were polite and tidied up incredibly well.

Please check before buying that what appears on line, can actually keep you protected from the elements.
I bought a pergola with glass doors and screens in good faith, pictures online show it with stands the elements. It doesn’t, you can have water ingress, (in the extra info after it happens but don’t discuss at point of sale).
I have spent probably a further three quarters of the amount to my desired effect as the picture looked.
They are ombudsman registered.
Their complaints manager who alledgely was following my case, has not been in touch and was apparently based abroad.
I’m happy for those of who who had a good experience but many was awful, late deliveries, extra costs etc etc etc

Updated to 3 stars as we did eventually get good customer service with Emmett personally taking care of our order. We’re also pleased with the Pergolux itself overall, however we have struggled to make it waterproof, eventually making the holes at the bottom of the legs bigger and filling the bottom with liquid rubber as sealant/flashing wasn’t enough. We also find in heavy rain the gullies get overwhelmed with water splashing from the gullies into the Pergolux. Overall though it’s a fantastic space and it is like having an extra room to our house.

Customer service is absolutely terrible. Ordered the end of April, given a 6-10 day lead time. Zero proactive communication, I eventually chased down the frame that was delivered end of May - even that was terrible. I was told the delivery would be 7.00-9.00, at 10.30 (1.5 hours after the delivery window) I was sent another text advising 7.00-9.00. I eventually got hold of the driver myself and it was delivered 17.30. It wasn’t down to traffic etc, it was never going to be delivered that morning.

I was told at the beginning of May that the glass would be delivered beginning of June. After chasing again I was told yesterday it would not clear customs until the end of July so likely to be August delivery (followed by a smiley face!)!! They are still advertising on their site that it’s in stock.

Now we have it, overall it’s a great product, they really could do with hiring more people in customer service as their popularity undoubtedly grows to help keep customers updated.

Very well made product. So pleased we didn't go for a cheaper/less solid alternatives. There was an issue with the courier company but Pergolux went above and beyond to rectify the issue.

A part has stopped working (remote control receiving unit) so I can't use the Pergola. Customer Support just don't answer phone, chat or emails. I even tried to just buy the part again even though it's under warranty - but the sales team pick up chat straight away! I can't even buy it because only support can send it out!!!!

We have had a great experience from the first contact, quotation, enquirers.
We contacted customer support regarding a missing part, there was no hesitation a new part was posted and we received it next day.
The product is very well made and easy to assemble, we managed to assemble it ourselves and we are in our 70s.
Overall a great experience and a great product

Overall we are happy.

But we had initial issues with delivery - once we ordered our Pergola, two weeks elapsed and no communication other than the initial order confirmation. No answer from submitting an enquiry form, on hold to their customer service number for 30+ minutes before being cut off. Live chat worked however, and delivery was conducted a couple of days later.

Unfortunately we were missing a box on delivery, but this was quickly remedied (again via live chat).

Well, now it’s arrived! We have built it and I have to say we are over the moon with the product, the quality, ease of construction and the glass frameless sliding doors.

Would have been a five star review had it not been for the delivery issues.

Love our new pergola. We bought the S1 with one screen. It is fantastic quality and a classy addition to our home. Very versatile in terms of adjusting dependent on sun/breeze. Ordering, packaging and delivery brilliant. Would definitely recommend.

The PERGOLA is brilliant and great quality.
It took a little longer than 3 hours, two Sundays to be exact however we are very pleased with the results.
Need to be aware of the website promoting the series 3 as we thought that the electronic opening and lighting was on all the models however for all other models and not the standard.

Great premium product paired with good after sales support

Would highly recommend from first order to delivery, easy to install took around 3 hours taking our time to be precise with instructions, looks great

Product quality is good. Although there is a little bit of hiccups due to a missing metal part delivery, the customer support team sorted that out quickly. 5 stars deserved.

Top quality product, easy company to deal with from sales , delivery and customer service. Easy to install with clear instructions. The final product looks fantastic on my patio . A real statement we look forward to some outdoor entertaining this coming summer.

From finding the right size to ordering to receiving to installing and now the final result, I am delighted with Pergolux... Despite creating a totally bespoke installation of my own, the product was flexible enough to achieve what I wanted and it looks truly ace in my garden.. Very satisfied customer.

This is the first time we have used Pergolux . A Real quality product . The S3 screens were easy to install and had a real positive feel to them ... I will definitely be using them again in the future ... Customer service was great also .

Quick delivery, great product. Looks amazing in my garden & exactly what we wanted.

good quality product delivered on schedule,their advice on using Mheaven ltd to erect the pergola was good these lads did an amazing job.very good experience allround
thank you
P Fogarty