Really happy with the quality and service. Glad we had professional installers to do the job it wasn't cheap but they did a fantastic job really pleased.

Quick and easy ordering , quality product made better by the unexpected way we can pay it over 6 months.

I recently ordered a Custom Design Pergolux after researching the market and reviewing similar products. I chose Pergolux because of the quality of the product, option for a custom design and value for money. The sales process and customer service has been excellent and very professional throughout. Even when there was a major issue, which was not the companies responsibility, they resolved the problem quickly and efficiently. I would highly recommend Pergolux.

Terrible communication regarding delays. Ordered on the 16th Feb - spent 8k. I have emailed them several times. The repeated response is “we are waiting to hear from the warehouse”. Then emails asking me to rate their customer support service. And yet still I see their advertisements showing as in stock.
If they just explained the delay and provided a sensible update I wouldn’t be thinking about cancelling the order.

I’ve been using my PERGOLUX Pergola S2 4x4 for over a year now, and I couldn’t be happier with it. The quality and durability of the pergola are outstanding — it has handled all kinds of weather without any issues and still looks like new. The materials and construction feel very solid and reliable.

Additionally, I’d like to highlight the excellent customer service provided by PERGOLUX. Any time I had questions or needed support, their team was always quick to respond and genuinely helpful. It’s rare to find a company that stands behind its product like this.

Highly recommend both the pergola and the company!

great product, great service
Fitting team also excellent

Tarrick was very helpful when helping me decide on size and colour
Rang me and placed order for me
Very pleased with the white roof against graphite frame
Thanks

Great product. Good assembly instructions. Pergola looks great.

Pergolux is a brilliant well designed product. However, i was launched too soon in the UK and the PERGOLUX team and those behind it were not up to speed. Delays in deliveries (glass) and construction issues caused problems with our contractor. Erection information, videos etc. were available but still not all areas were covered (or difficult the find.) Suggested timescale for erection by a third party grossly exaggerated. (3 -5 days!). Despite these problems, the product is fantastic and if Pergolux address the problems which we experienced then i would say that it is the best on the market.

It’s a quality product at a very competitive price – perfect combination! It looks fabulous in our garden and has meant we can now use our garden in the winter with the glass doors and heaters being so affective against the elements Gary

Great products, well made.

The delivery was three days late, but the quality is impressive. However, the instructions after step 20 could be clearer to make assembly easier.

The delivery was much quicker than I had anticipated, which was a great surprise. The product itself met my expectations.

Terrible communication, 4 weeks overdue so far. I’ve chased by phone and by email. The one response I’ve had said “we are waiting to hear from the warehouse”. Why isn’t someone picking up the phone internally and getting the confirmed delivery date? They’ve taken my money on the basis of items being in stock for delivery in two weeks, then gone completely silent. Meanwhile they keep advertisements sale after sale of the products still showing as in stock.

We bought this very expensive 4x4m pergola last year because we wanted a good quality product, but unfortunately we’ve have had a catalogue of problems that remain ongoing. Firstly the pergola arrived with damaged Louvre’s, it was very difficult to assemble due to poor instructions and misaligned pre-drilled holes in the frame, one of the foot plates even appeared to drilled completely wrong. These issues were eventually resolved following many emails, but next there came problems with the lights as the supplied fittings were the wrong type and could not be connected. Replacements were sent but they were also the wrong type so eventually after weeks of calls, videos etc we had to drive all the way to Abingdon to the warehouse with the lights to show them the problem firsthand! They gave us new a new set of lights with the right connectors at the warehouse and we thought thank god all is now resolved. However, about 12 months after the power unit for the louvres started to have a delayed action and then intermittently not open or close at all! We’ve again exchanged multiple emails and videos in addition to re- pairing the remote with the power unit according to the technician instructions without success. PERGOLUX have now offered us a new ‘upgraded’ power unit, but apparently the connectors are not compatible with ours and so we’re waiting for converters! In summary the pergola looks good, but because of all the issues I would say it was not worth the money and we are currently stuck with a pergola that we can’t even open or fully use!

Excellent product, easy to assemble and install

Found the whole process from ordering through to installation (done myself) to be very straight forward. Did take quite a while to have everything delivered but this was mentioned very early in the ordering process so was aware there would be a few months delay. Customer service was very good and always willing to answer my questions/concerns (regardless of how daft they were). Special thanks to Tarek who I dealt with on a regular basis and always resolved any problem I had, which were all minimul to be fair. The build quality is great. A very solid piece of kit. If you are securing the frame legs to a porcelain tile or similar and you have the money then you may want to hire someone to come and install for you as it's not for the feint hearted. Happy with the end result though :)

Able to see the product erected I got the product I wanted at a good price

Absolutely outstanding quality so happy with it. Customer service is also exceptional special thank you to Joe Abigail and emmitt.

Updated review is based on final build

The lead times on the website are laughable, when purchasing it says delivery within 5 working says, well I ordered some time in October and had little to no communication for weeks and weeks so I reached out to them. I was then told the 5 days meant from when it leaves them which is odd. I was then given a new lead time of December and then finally received most my order in late January.

The order arrived and it's a mass of boxes, it's not overly clear what is in each box and whether you have all your order as there's not any documents just a bunch of boxes and glass panels. Again I reach out to Pergolux and in all fairness I get a quick response, we determine I am missing a box for the LED lights. Again we play the waiting game but after a few email exchanges FedEx deliver the LEDs.

In preparation for the handyman coming to help assemble I start checking through the boxes and instructions again to make sure everything is in order....again realise there's no box for the control box, no information stating whether it's in its own box or in one of the larger boxes. So send and email to Pergolux and subsequently go through the boxes and there is no sign of the control box.

So we're into Feb and still haven't received everything we need and there's the possibility of something else being missing but we won't know until we start to build it.

I'm just hoping that the quality of the product and assembly go to plan and it redeems itself, but there's also mention in some of the instructions that I might need to contact them again if certain screws don't fit. It's all becoming a bit of a faff and considering it's not cheap having spent around £9k you'd expect a smoother operation.

What I will say is when contacting Pergolux they have been quick to respond, but I think some better documents making it clear what is where, itemised breakdown of whether you have everything you should in your delivery and just giving more realistic leadtimes and being a bit more forthcoming providing updates would make the whole experience alot better.

Fingers crossed I can come back and give it another couple of stars when it's all built 🤞

**UPDATED**

Finally built and it's brilliant, very pleased with the end result. We did have the issues with the Louvre bolts but replacements arrived extremely quickly but would recommend reaching out and requesting these before building as it saves time.

Preparation is key, it says things need to be flat and they mean it. Prepare everything in advance it makes life alot easier. It says it's a DIY job but with three glass sides and the pergola to erect it was hard work for 3 men, one of which is a professional handyman with all the tools / experience.

The instructions would benefit from some text instructions to clarify things, we spent considerable time deciphering the instructions. Also print them off rather than using your phone or tablet.

I could pick fault with little bits here and there but honestly the end result is amazing and even with all the issues Pergolux were amazing with their communication and delivery despite us initially waiting a long time.

Would I recommend to someone else? I'm not sure, I think if the lead times were clearer and everything arrived as it should of done at the same time, Yes I would recommend.