Personalised Jewellery Ltd 

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See what reviewers are saying

Rated 5 out of 5 stars

Second time ordering from here. Very prompt and efficient service, locket arrived exact day that was promised. Lovely keep sake locket, engraved to my exact specifications. Will definitely use this c... See more

Rated 5 out of 5 stars

Amazing communication, great delivery and absolutely beautiful double dog tag & chain engraved to my wishes. Nothing was too much trouble & would definitely use this company again in the future. Tha... See more

Rated 5 out of 5 stars

IGNORE BAD REVIEWS!!! - my best friend passed away and i wanted something ASAP engraved, i ordered a personalised heart split in two to leave one half with her and keep the other half, i am incredibly... See more

Rated 5 out of 5 stars

Perfect customer service. Extra fast delivery and amazing quality chains. I have bought a few of the split heart chains now for friends Aswell as one for myself and it is the most gorgeous keepsake wh... See more

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Second time ordering from here. Very prompt and efficient service, locket arrived exact day that was promised. Lovely keep sake locket, engraved to my exact specifications.
Will definitely use this company again.

February 16, 2024
Unprompted review
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Rated 5 out of 5 stars

Fabulous Personalised Jewellery Workshop

Amazing communication, great delivery and absolutely beautiful double dog tag & chain engraved to my wishes.
Nothing was too much trouble & would definitely use this company again in the future.
Thank you so much as the recipient was over the moon and loved his gift.

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Mens heavy bracelet

Due to a loss I had to get a replacement bracelet, the item was delivered quickly, looks amazing, and the quality is good. I would recommend this company to anyone wanting that something special.

October 20, 2023
Unprompted review
Rated 3 out of 5 stars

Bracelet poor quality

Bracelet arrived. Not the best quality of actual bracelet. I thought it was a good idea and put my late husbands picture in it, but very poor quality for the money.

June 29, 2023
Unprompted review
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Rated 5 out of 5 stars

Cufflinks from Personalised Jewellery

I have just ordered a set of cufflinks for a friends 50th. The cufflinks case was engraved. I was a little nervous having read the bad reviews. But I have to say that everything has gone well. Cufflinks are great, Engraving was lovely and delivery was as detailed. I would recommend everyone to ignore the negative and order!!

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

All great!

Great product, service and communication.
Excellent personalisation, quality and price.
Delivery was prompt too.

March 17, 2023
Unprompted review
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Rated 1 out of 5 stars

Bought some personalised dog tags 3…

Bought some personalised dog tags 3 weeks ago (order PJ193923) and they have already gone very dull to the point you cant even see the engraving on them. In addition the chain snapped at the clasp after wearing them 4 times. Happy to send photos but would not expect this from sterling silver. Also bought a silver polishing cloth that does not improve the dullness of the tags.

August 24, 2022
Unprompted review
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Reply from Personalised Jewellery Ltd

HI, Not sure why you felt it neccessary to leave feedback without contacting us first? This is tarnishing, it is part of the silver process unfortunately and can happen for some people quickly and for some not at all. It can be caused by anything from medications, sunscreen and perfumes to the air we breathe, I know it is not ideal but this will come off and will lessen the more it is worn and if it can be wiped every couple of days with a silver cloth to stop any build up once you have cleaned it up, see instructions for an efficient way to do this. We see this pattern around this time of the
year because of the heat, but rarely hear about it after the summer season.This is a cheap efficient way to clean tarnish and is widely used in the jewellery world, you will see hundreds pages on google about tarnish.
Cover the bottom of a small bowl with aluminium foil, with the shiny side up. Use ceramic, or glass bakeware, never metal, to avoid unwanted chemical reactions. Fill with water and add baking soda. You need 1.5 tablespoons of soda for every gallon of water(but you won't need this much of course) Bring to a boil and put the tarnished silver inside for 15 seconds. Take out the silver using kitchen tongs. Leave the silverware on a paper towel to cool down. It should now be tarnished free, heavier tarnish you may need to repeat the process.

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Rated 5 out of 5 stars

Absolutely beautiful!

I have used Personalised Jewellery on more than one occasion.Their service is impeccable!! I also love the large selection to chose from. I highly recommend them to others.

April 1, 2022
Unprompted review
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Rated 1 out of 5 stars

Don’t bother buying from this company…

Don’t bother buying from this company bad quality and on there website there’s only 5 star reviews.. convenient !! Ankle chain has a kink in it and the locket had a gap all around it So any keepsake you put in it like hair or ashes it will fall out and if you put a picture in it the water goes in it, it’s ruined and the catch on the locket was crap also but that’s normal apparently and they won’t replace it 👎

February 17, 2022
Unprompted review
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Reply from Personalised Jewellery Ltd

We have offered the chance to return even though it is personalised and not faulty but they don't want to return it only have a new one, this one had a small kink in the chain which is perfectly normal as it just falls out, customer has since agreed the kink has gone. The locket is perfectly fine and we do not advise under any circumstances that jewellery is worn in water, no lockets would be waterproof and this is a photo locket not for hair or ashes or we would advertise this so it is the customers preference to use it for anything other than photographs and they would not fall out of the locket. Our ashes lockets are advertised and come with glue to seal after adding ashes but this locket is not suitable for this.

Rated 1 out of 5 stars

Stay away from this company

Stay away from this company
The jewellery is terrible quality and if you’re not happy they will not even consider refunding you.
They have a very convenient loophole to hide behind. If you have personalised your item you will not be refunded which probably applies to 99% of their customers as the company is obv all about personalising jewellery.
Buy your jewellery from a reputable jewellers not this awful company.

February 16, 2022
Unprompted review
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Reply from Personalised Jewellery Ltd

why are you leaving multiple feedback for the same issue? it was seen in our favour that our jewellery is 100% as it should be and you were refused a refund by paypal so to continue to leave feedback for the 3rd time (after having 1 removed) is unfair and we will be seeking advice.

Rated 1 out of 5 stars

Cant be a legitimate company.

Poorly made look like it's came out of a 20p kids machine. Opened the pendant to put a photo in it and it snapped in half what a joke. Sent an email a week ago not received any reply. Will give another few more days for a response if not responded will be requesting a charge back through the credit card. AVOID.

Update to response below:

Parcel was sent back on Tuesday so should be received today or tomorrow and I have post office proof of it being sent back. As for my other reviews, it's none of the business of the response of this company and is very unprofessional. Then again I would not expect anything less from this Mickey Mouse company. Look at the other reviews..

February 5, 2022
Unprompted review
Personalised Jewellery Ltd logo

Reply from Personalised Jewellery Ltd

Please check spam for replies also as we emailed you 18 minutes after you contacted us! As said in the email, this seems very odd as every locket is opened before engraving to add inserts and can honestly say this has never happened before with this locket if you please return it so the manufacturer can have it back and we will take it from there, I can send a return label to you, do you have a printer?
All our items are as described and checked thouroughly before despatch.
UPDATE: CUSTOMER AGREED THEY HAD THE EMAIL REPLY AFTER THIS WAS LEFT AND WE ASKED THEM TO RETURN THE LOCKET BUT INSTEAD THEY HAVE MADE A CHARGEBACK AND DECIDED TO KEEP THE LOCKET, ALSO NOTICE THAT MOST OF FEEDBACK THEY LEAVE FOR COMPANIES ARE NEGATIVE AND THE SAME THING DONE WITH CHARGEBACKS.

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