Personalised Jewellery Ltd 

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Rated 5 out of 5 stars

Second time ordering from here. Very prompt and efficient service, locket arrived exact day that was promised. Lovely keep sake locket, engraved to my exact specifications. Will definitely use this c... See more

Rated 5 out of 5 stars

Amazing communication, great delivery and absolutely beautiful double dog tag & chain engraved to my wishes. Nothing was too much trouble & would definitely use this company again in the future. Tha... See more

Rated 5 out of 5 stars

IGNORE BAD REVIEWS!!! - my best friend passed away and i wanted something ASAP engraved, i ordered a personalised heart split in two to leave one half with her and keep the other half, i am incredibly... See more

Rated 5 out of 5 stars

Perfect customer service. Extra fast delivery and amazing quality chains. I have bought a few of the split heart chains now for friends Aswell as one for myself and it is the most gorgeous keepsake wh... See more

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful necklace

I've been looking for a special personalised necklace for such a long time and I haven't seen one a like until now, thankyou so much this necklace means so much to me I love it. I would highly recommend

January 31, 2021
Unprompted review
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Rated 5 out of 5 stars

Birthday present

I purchased a necklace for my daughter's 18th Birthday. Arrived quickly and is beautifully engraved, I couldn't be happier.

January 30, 2021
Unprompted review
Rated 4 out of 5 stars

Quality baby bangle

Lovely baby bangle. Felt a bit apprehensive when ordering from a picture. Order was promptly confirmed. Due to Covid it was understandable it took a bit longer than expected to arrive
Delighted with the quality!

December 28, 2020
Unprompted review
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Rated 5 out of 5 stars

Easy

Easy. Very clear. Responsive and accurate.
Delivery on time
Would definitely use again

December 19, 2020
Unprompted review
Rated 5 out of 5 stars

A really fantastic gift for my…

A really fantastic gift for my daughter. The engraving is really well done and the pendant really well thought out. Delivery was quicker than expected and wouldn't hesitate to recommend to anyone.

December 18, 2020
Unprompted review
Rated 5 out of 5 stars

Split heart necklaces

Order arrived when expected and was as described on purchase. I am pleased with the necklaces and my husband was too. I bought them for our 30 Anniversary, and we are both in our 70s, so romance is still alive and well!

December 17, 2020
Unprompted review
Rated 1 out of 5 stars

Would never use this company again!

Would never use this company again!! Point blank rude, I placed an order on in November, I hadn’t heard anything not even a confirmation email of my order- I then emailed the company 1st week of December and was told they was behind and my order would arrive in time for Christmas, along with other excuses was told my item was being dispatched that day then I didn’t hear anything- I waited until the 12th of December and asked why I still hadn’t received the item. Paula (person emailing me from other end) told me I was self untitled rude and that I’d been refunded that day. Still 4 days later still haven’t received my refund and upon request for proof of my refund as nothing added up still no proof and no response! It’s now past a month since I placed my order and I’ve not received the item nor my money back. Rude, thieving and when it’s something so sentimental damn right disrespectful!!! This company has no care or compassion in anything they do and they’re manners and customer service skills are terrible!! I asked for proof of my refund

And my there response was exactly this

Oh go away you self entitled person you’ve been refunded
Thanks

AVOID AT ALL COST I AM AND WILL CONTINUE TO TAKE THIS FURTHER!!!

December 16, 2020
Unprompted review
Personalised Jewellery Ltd logo

Reply from Personalised Jewellery Ltd

We never heard anything further from this customer as what they claimed was untrue, they were refunded but were advised that card payments take a few working days to reach the account depending on their bank. They were incredibly rude and offensive with both collegues they interacted with, calling one 'a tramp' amongst other things which they had to listen to until it was getting more and more threatning and they advised the customer they would no longer interact with them as they had been refunded. Also, the person who wrote this, is not the person who emailed, they appear to be hiding behind a woman's name when in fact it was a male who was emailing and being abusive but take it they thought it would sound 'better' saying it was coming from a female for some reason??

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Rated 5 out of 5 stars

I am extremely happy with the service…

I am extremely happy with the service and quality of the jewellery I have purchased. I had a slight hiccup with one of my items but contact the company and within 15 minutes it was all sorted after corresponding with a lovely lady named Paula and posted out to me. Personalised Jewellery I thank you so much, the jewellery I have purchased are more than beautiful.

December 12, 2020
Unprompted review
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Rated 1 out of 5 stars

Poor quality and lost money

Review on company website didn't appear so here we are.
Bought a skeleton pocket watch which was terrible quality. The minute and hour hand were so out of synch by 20 mins that you couldn't read the time. Also when you pressed the button the back opened first so difficult to hold and see the time. We did get a refund for the watch but lost the postage cost as apparently this was all normal! Dreadful.
(NB since had reply saying that the hand alignment problem was untrue which is itself incorrect. I have photographs. Also I have mentioned that I was refunded but had been told I would get the postage back as well which didn't happen.)

December 7, 2020
Unprompted review
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Reply from Personalised Jewellery Ltd

I am sorry you are unahppy with the watch, as we explained, the reputable manufacturer of this watch agreed that the problems you had found were not proven sorry, the way the watch opened is exactly how it was supposed to and to claim it was out of sync by 20 minutes is completely untrue. You were fully refunded on a personalised item that was not faulty.

Rated 5 out of 5 stars

This necklace is absolutely beautiful I…

This necklace is absolutely beautiful I am very pleased with the quality and the engraving it’s just amazing. I really love it and can hardly wait to give it to my granddaughter at Xmas. I’m sure she will love it just as I do.

December 4, 2020
Unprompted review
Rated 5 out of 5 stars

5* service

Quick delivery post order and high quality product. Recommend!

November 4, 2020
Unprompted review
Rated 5 out of 5 stars

Lovely item

Easy to order. Good quality item. Nicely engraved. Packaged well and delivered in good time. Very pleased.

November 4, 2020
Unprompted review
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