Personalised Jewellery Ltd 

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Rated 5 out of 5 stars

Second time ordering from here. Very prompt and efficient service, locket arrived exact day that was promised. Lovely keep sake locket, engraved to my exact specifications. Will definitely use this c... See more

Rated 5 out of 5 stars

Amazing communication, great delivery and absolutely beautiful double dog tag & chain engraved to my wishes. Nothing was too much trouble & would definitely use this company again in the future. Tha... See more

Rated 5 out of 5 stars

IGNORE BAD REVIEWS!!! - my best friend passed away and i wanted something ASAP engraved, i ordered a personalised heart split in two to leave one half with her and keep the other half, i am incredibly... See more

Rated 5 out of 5 stars

Perfect customer service. Extra fast delivery and amazing quality chains. I have bought a few of the split heart chains now for friends Aswell as one for myself and it is the most gorgeous keepsake wh... See more

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Rated 1 out of 5 stars

BEWARE!!

Ordered grad necklace took ages to arrive! Didn’t check it properly until it was time to gift wrap and give to my daughter. It had black marks front and back! Cannot believe they would send this out the way it was! The necklace itself is very flimsy and tacky! Absolute RIP off! Waste of £55! Can only think the marks would be off the engraving. Tried to clean it but marks would not budge. My husband took it to our local jewellers who managed to get the black marks out thankfully! When I contacted them to let them know all I got was I’m sorry but now that you have got a third party involved to get it cleaned we cannot do anything for you! Our jewellers only charged £5 to clean it and when I suggested they refund that at least he didn’t want to know. Would think twice before ordering from personalised jewellery!!

December 13, 2021
Unprompted review
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Reply from Personalised Jewellery Ltd

I am sorry but this review is completely incorrect, the customer purchased a pendant from us September 4th at 8.15pm at night and received it on 8th September so it most definitely was not late. We never heard anymore from the customer until yesterday (13th December!) claiming there were black marks on the pendant, we had not realised at the time that the order was over 3 months old but requested photographs of the marks so we could establish what they were, the email was sent within 5 mins of their first email but apparently they could not send a photo as they had taken it to be cleaned within that 5 mins?? I am sure any other company would react the same, there wasn't any evidence from the customer of these marks, they had it for 3 months without any contact and then came back demanding a partial refund as the 'jeweller had managed to clean it' sorry but this does not sit right with us, any other claims made by them are since we never refunded them, totally unfair.

Rated 1 out of 5 stars

Just be careful

Just be careful! Bought a bracelet, returned it as broke, with pre paid label back in September. Cannot contact by phone (due to covid!). Cannot get answer via 5 emails. Thought maybe they had gone bust but see on reviews people still receiving items so that cannot be the reason. Probably going to have to go down small claims route which I could do without.

November 15, 2021
Unprompted review
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Reply from Personalised Jewellery Ltd

Apologies for any delay you received but we have since fully refunded and apologised to our customer.

Rated 5 out of 5 stars

Necklace

I bought a silver pigeon necklace for a confirmation gift, it came quickly, it is beautiful, good quality engraved heart without error, I recommend it !!!

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

5 Stars

This is the third time I’ve bought something from Personalised Jewellery Ltd, I think that tells you how great the company and their products are.

November 4, 2021
Unprompted review
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Rated 5 out of 5 stars

Great service. Will use again

Excellent service and a beautiful product. I’d ordered the offset dogs tags with a poem engraved and the item was stunning. They hadn’t included the small chain for the offset tag but I received it the following day after I emailed about it. Will definitely use them again.

August 31, 2021
Unprompted review
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Rated 5 out of 5 stars

Absolutely beautiful!

I wanted a keepsake present for our granddaughters 18th birthday, I wanted something traditional but different to the norm, I looked everywhere but I saw nothing that was different until I came across this site 'Personalised Jewellery,' and found the perfect present. This beautiful 'Necklace' and 'Key' was exactly what I was looking for, it is an absolutely beautiful piece of jewellery, I bought the Necklace in Silver but it does come in White Gold too. To suit our circumstances I needed the engraving changed a bit which they did without any problem at all, delivery was very fast and it all came in a lovely gift box. I am so impressed with this company, they did exactly what they said they would do, and our granddaughter loved her present, from start to finish it was a delight dealing with 'Personalised Jewellery.'

July 28, 2021
Unprompted review
Rated 1 out of 5 stars

Do not buy off this seller

I bought a st. Christopher engraved chain as a special gift for my boyfriend as he was away to work away. He asked me if he could wear in the shower I said yes as it’s sterling silver. After a month the pendant is rusting and looks more like tin than silver. I contacted the seller and they sent me a video on how to clean jewellery. I don’t agree as the chain shouldn’t need cleaning and rather than give me a refund as the goods were not what was stated on the description they offered for me to send it back and clean it after a MONTH. I have contacted PayPal to get my money back as the seller is not doing so. Do not buy off this seller as it is upsetting that a personal gift goes rusty!!!

July 28, 2021
Unprompted review
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Reply from Personalised Jewellery Ltd

Unfortunately these warmer months can tarnish jewellery, it is a well known fact in the jewellery world, it is a natural process which can be caused by environmental factors. The recent heatwave has caused problems with some customers' jewellery but there is a cheap and efficient way to clean it up which can be found all over the internet. We rarely see this problem during the other 3 seasons with summer being the culprit.
With this customer it was never about refunding, it was about the statements they were making where they were basically threatening to put untrue malicious statements all over the internet about our company and the products we sell, as explained, we sell exactly the same products as a high st jeweller who buy their products from the same suppliers as us.
We are a small family business who have been engraving and selling jewellery for 11 years and for anyone to even think we sell fake jewellery concerns us as we all know how dangerous the internet is for any parts of life these days and how easily it can ruin a person/persons or businesses.
If you want to know anything about our jewellery before purchase then please email us at support@personalised-jewellery.co.uk alternately please read up about how tarnish can happen with jewellery as there are hundreds of pages on google about this natural process.
Please know, we always have our customers' best interests at heart and we tried over a few days on emails with them to try and solve this.

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Rated 1 out of 5 stars

Still waiting

Was due to receive a chain today for a special birthday. DPD confirmed delivery today via text and email. Contacted DPD to see where my parcel was who told me they had not yet received it and to contact sender. Tried ringing sender but goes through to voicemail, tried emailing but no reply. Not a very happy customer!

July 9, 2021
Unprompted review
Rated 1 out of 5 stars

Items not delivered!

Ordered 2 necklaces for my daughters as Bridesmaid presents and paid next day delivery. Four days later still not arrived and wedding is today. Have tried calling and emailing but can't get an answer. So upset with this company you have ruined a special moment on my wedding day.

June 28, 2021
Unprompted review
Rated 5 out of 5 stars

Delightful babies bangle

Delightful sterling silver babies expandable bangle. Nicely engraved and attractive celtic design. Just perfect as a christening gift for our grandaughter. Make sure to leave time for engraving and delivery. Thanks.

June 26, 2021
Unprompted review

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