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Beaver Pest Control Reviews 208

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge. Many highlight the excellent service, noting the thoroughness of inspections and treatments, and the overall efficiency of the company. The customer service is frequently described as outstanding, with people appreciating the clear explanations and polite interactions. Reviewers also commend the quick response times and the high quality of the work performed. However, some customers experienced issues with communication within the company, mentioning a lack of clarity and occasional insensitivity from staff members. A few people also noted that the company's internal communication sometimes led to confusion regarding the specific pest problem being addressed.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

People report positive experiences with service. Customers consistently praise the responsiveness, knowledge,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick reactions and... See more

Quality

Reviewers mention positive feedback about quality. Customers were satisfied with the thoroughness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Quick appointment. Friendly and knowledgeable pest control expert. Good assessment of our situation- evidence of some but limited mouse presence in kitchen only. Traps not touched by mo... See more

Company replied

Rated 5 out of 5 stars

Easy and swift booking system through Beaver Pest Control.Had a great guy named Jeff. He turned up on time. I bombarded him with multiple questions in regards to mice. He was very knowledgeable and ex... See more

Company replied

Rated 5 out of 5 stars

Great company and clearly great at what they do, responsive customer service. Lovely visit from their engineer (forgot his name) but he was great. Spent a good effort identifying the issue and a com... See more

Company replied

Rated 5 out of 5 stars

Jake was very professional. Before starting the treatment in all 3 bedrooms, he checked everywhere and made sure to explain every step of the said treatment. He was efficient and also took the time in... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service
  3. Drainage Service

Written by the company

Beaver Pest Control is an award-winning, specialist pest control provider offering nationwide coverage. Founded in 1990, we have over 30 years of experience delivering effective, reliable pest management solutions across the UK. We provide a comprehensive range of services to both residential and commercial customers, including pest control, bird control, wildlife management, and CCTV drain surveys. Our expert teams are also highly skilled in decontamination, proofing, and void clearance services, ensuring that all aspects of pest prevention and management are covered. We pride ourselves on using the latest technology and techniques to address pest-related challenges quickly and efficiently. At Beaver Pest Control, we are committed to maintaining the highest standards in the industry. As a registered RSPH Level 2 training centre, we ensure that all our technicians are fully trained and up-to-date with the latest best practices and safety standards. This allows us to deliver professional, reliable, and tailored solutions to meet the unique needs of each customer. Whether you're dealing with a pest issue at home, in a business, or across multiple locations, we work closely with you to ensure lasting solutions. As one of the UK’s leading providers, we take pride in our reputation for outstanding customer service and our commitment to eco-friendly practices. With Beaver Pest Control, you can trust that your property is in safe hands.


Contact info

4.8

Excellent

TrustScore 5 out of 5

208 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Worth calling

Very friendly, gave me an advanced phone call as I didn't live at the address in question, great service throughout, would very much recommend them.

June 16, 2025
Beaver Pest Control logo

Reply from Beaver Pest Control

Thank you for your kind words! We're so glad to hear that our service was helpful and that you were happy with the communication. We truly appreciate your recommendation and are always here if you need us!

Rated 5 out of 5 stars

Beaver pay regular visits to all…

Beaver pay regular visits to all schemes and send prompt detailed reports of each visit.

June 16, 2025
Beaver Pest Control logo

Reply from Beaver Pest Control

Thank you for your feedback! We're glad to hear that you’re satisfied with the regular visits and detailed reports we provide. We truly appreciate your trust in Beaver Pest Control!

Rated 5 out of 5 stars

Outstanding customer service

Simply outstanding advice and information on pest control queries. Great follow up and quick response to all my queries I had both via telephone and email.

Thank you Monica and team.

June 2, 2025
Unprompted review
Beaver Pest Control logo

Reply from Beaver Pest Control

Thank you for your wonderful feedback! We're so glad to hear that Monica and the team provided outstanding service and prompt follow-up to your queries. We truly appreciate your kind words and will be sure to pass them on to Monica!

Rated 5 out of 5 stars

Beaver Pest Control Review

Thank you to Harry Wills for his great customer service. very knowledgeable technician, polite and helped out to resolve the issue. thanks again

April 17, 2025
Unprompted review
Beaver Pest Control logo

Reply from Beaver Pest Control

Thank you for your fantastic feedback! We're so glad to hear that Harry provided great customer service and helped resolve the issue. We’ll be sure to pass on your thanks to him. We truly appreciate your kind words!

Rated 1 out of 5 stars

Poor experience

We hired Beaver for mice control. I wasn’t impressed with the first report/result and voiced my concerns. Was told not to worry - the mice will go away. As expected, a couple of months after the mice is back, not even a couple of months - we suspect the mice was there during the holiday period as neighbours could hear things dropping even though house was empty. Beaver has said their guarantee has expired. I mean, for 240 pounds to stop mice for less than a month is as poor as it gets. Beware, especially with the two month guarantee as it means their solutions are very short term.

February 14, 2025
Unprompted review
Beaver Pest Control logo

Reply from Beaver Pest Control

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our service didn’t meet your expectations.
Following your initial concerns, we arranged an additional visit with one of our managers to ensure a thorough inspection. During that visit, only a single dropping was found, and a small entry point near the fridge was identified and sealed. Our technician completed a comprehensive assessment and took appropriate action to address the issue.
We’ve since attempted to contact you multiple times to follow up and ensure everything remains resolved, but unfortunately, we haven’t been able to reach you. Please know that your satisfaction is very important to us, and we’re still here to help.
While our guarantee period had expired at the time of your latest report, we strive to provide lasting results and are always open to working with our customers when concerns arise. Should you wish to discuss this further please contact us on 020 8355 3443.

Rated 5 out of 5 stars

Excellent service and great customer service.

My experience with Darren was brilliant, he has a pleasant attitude and is very knowledgeable. Dead Fox removed from garden within the hour of booking the appointment.
Plus garden & boundary checked for any other vermin.
Excellent service and great customer service.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Overall Excellent Service

Overall Excellent Service
-Quick response to a call out
-turned up on time
-equipped to deal with the issue
-conveyed a full understanding of the issue
-presented options for remedial and preventative works
-timely response in the provision of a requested quotation.
-attendee Jamie Davies has dealt with the sensitivity of the clean and pest control in a highly professional manor.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

We have been with beaver for Twenty…

We have been with beaver for Twenty years and have never had any pest of any kind
I highly recommend beaver as your standard pest control option
The technicians over the years have been very polite and knowledgeable about their profession .
Today our premises were inspected by Marco and Silvio and as usual very discreet and fast.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Swift and successful resolution

They are a very professional business which was able to handle our domestic pest problem promptly and swiftly.

We had been trying to deal with the issue ourselves for a number of months to no avail so decided to call in the professionals. I’m very glad we landed on Beaver Pest Control.

The initial contact was courteous, prompt and efficient to organise the treatment. Following their pre-treatment advice and guidance and listening closely to the knowledgeable and personable agent (Steve) who visited our home, we have been able to quickly and efficiently get rid of the problem.

We only wish we’d called them sooner and saved ourselves a load of expense and bother.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

A solid and reliable company

A solid and reliable company.

Customer services were prompt with appointments, easy to get hold of when needed and always helpful and friendly. Real personal touch. Thank you Justina & co😊

Adam, who dealt with the pest issue was very thorough. He informed me about mice behaviour and explained every step of what needed doing. He showed me the areas they were getting in from other parts of the building owned by someone else, so I could then pass that on for them to fix. On one occasion he even went out of his way to pop in and check the traps when he had an appointment in the flat downstairs. Overall he was very professional and very pleasant and reassuring.

Then finally two gentlemen came to proof my property to stop any further mice getting in. They arrived on time, very efficiently took out cupboards, fridge, cooker .. and proofed all the way round the kitchen and areas in the bathroom with a wire mesh and sealant. I was dreading it being a big mess, but it was so well done with minimal fuss and they even hoovered the floor afterwards! Excellent job.

I couldn’t have asked more of anyone involved. It’s horrible having mice, so you need people reliable, good at what they do and who actually care. Beaver pest control tick every box. Thank you to all involved.

March 13, 2024
Unprompted review
Rated 2 out of 5 stars

Beware with Beaver's Quotation

Beaver Pest control came to solve rat problem. they have done the treatment which was good. they have asked us to do rat proofing work to stop rats.

They have quoted us £822+ VAT for proofing which we agreed to pay, we made payment before their technician come for proofing work, when i made payment I have asked when and how many people are coming, they have instructed only 1 technician coming, i have told them are you sure 1 technician is enough for the work and they confidential said yes don't worry everything will be fine but when technician came he straight away said i am not doing this job alone it is 2 men job. A technician said office will contact you to rearrange this job with 2 men. They did not contact me for 2 days, i have contacted them after 2 days. they emailed me mentioned that we need 2 technician now for your job so your price will be double to £1659.

JUST DOBLED THE QUOTE

i would say double and triple confirm with them when they quote you because they can change easily and do not finish the job.

They have refunded my original payment but not finished the job. they did not even want to give any discount because it was their fault.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Super responsive and great service

Super responsive and great service

I work as a property manager in Kensington with high end clients, regardless pests are an issue.

Nigel Avent is a credit to Beaver Pest control, super responsive great knowledge and attention to detail is excellent. No job is too big or too small for Nigel

Not only have I learnt a fair few gems of knowledge i am also able advise landlords of preventative measures,whether it be mice, rats, bed bugs or other pest issues.

I have worked with many pest control companies during my 11 year career but nothing beats Nigel or beaver pest control.

Great advertisement for the company I will he recommending to all my property manager friends.

Nigel is an asset to Beaver !!!!

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Quick to respond and good advice

Quick to respond and good advice. They know what they are doing, go to the pros and bypass trying to DIY the problem Best quote. Ashley was really friendly and reassuring. Kerry was very helpful and responded quickly to emails and queries. Thanks so much!

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great attitude

I am the manager of Mary's home in Croydon and one of your workmen called Tyrelle attended our care home.
This gentleman was so polite and cautious in our home he explained anything that needed to be explained clearly and did not rush with his communication. he was a delightful person first thing in the morning and I would like to say thank you and we are grateful for his service.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

I would like to take the time out as a…

I would like to take the time out as a staff that is working in Marys home to say that Tyrelle is a fantastic worker who is working in your company. He is approachable and very pleasant. He get along with all staff and residents whenever he arrived to do his task here.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely people. Excellent service

Lovely people! I dealt with Monica, who arranged the appointment. Such a kind and helpful lady. 100s of wasps were in my hallway and it became an emergency. Monica moved the appointments and they came to my house the same afternoon. Steve came and did a thorough job throughout my house and loft to ensure all of the wasps were gone. A lovely, helpful person who explained everything. There are no wasps in my house now that Steve has been!

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

Absolute experts

Fantastic company - every person I dealt with from when I first called, was fast, efficient, friendly, responsive and expert. They explained everything to me clearly, solved the problem, and have made me feel safe in my home again.

June 12, 2023
Unprompted review

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