Tanya was Very helpful in explaining to me what I needed to do, after that everything was easy and very efficient, the results were sent out to me at the time specified. All round great service Thank... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Pet Genetics several times. Their rates are competitive and results are delivered quickly. Any problems are quickly and efficiently resolved. A great service.
Company replied
The Pet Genetics lab were great when I wanted my Ringneck Parakeet sexing. The information was clear and easy to follow, and the results came back quickly. I will be using them again for my friends b... See more
I have used this company many times and they have always been professional and offer a excellent service. I couldn't recommend them more
Company replied
Company details
Written by the company
PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.
Contact info
Cooil Road, IM4 2AY, Braddan, Isle of Man
- hello@petgeneticslab.co.uk
- petgeneticslab.co.uk
4.1
Great
156 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Quick and easy
February 18, 2025
I stupidly forgot to write the swab…
I stupidly forgot to write the swab number before I sent it however pet genetics were so helpful! I was so worried id loose the money so thank you!
February 11, 2025
Pet Genetics Lab is NOT recognised by The Kennel Club - waste of time and money!
It turns out that Pet Genetics Lab lost their ability to have DNA test results recorded by The Kennel Club in 2020 because they do not comply with their requirements to fulfil recognised status. Shame I didn't know this until long after the tests were paid for and undertaken. As a result, the £180 worth of DNA tests (comprising 5 different tests for 4 different dogs, so not an easy thing to have collected samples for) is completely useless, and I have to go elsewhere to repeat the tests now, losing my money and months of effort. What a waste of time. Don't bother if you're a Kennel Club registered breeder - they will reject the certificates.
January 31, 2025
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Absolutley terrible service
Absolutley terrible service.
First of all the website goes down with password is not working for you to receive a results. Then I find the process the wrong test on my dog and there's no phone number to get in touch with anybody so when you email all one receives a bounce back and four days later I'm still not able to get in touch with them to recify this.
March 13, 2025
Unprompted review
Regular updates on progress
Regular updates on progress. Informed sample received. Testing underway. Expected completion by date
February 3, 2025
Avoid - you dont get what you pay for
Ordered a test, did not get the results just an email stating 'all clear' and a blank certificate. 'All clear' is not what the test was for. Despite kind requests for the answers I paid for, I am now being ignored. This seems to be nothing more than a scam company.
February 24, 2025
Unprompted review
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Super easy service to use
Super easy service to use. Awaiting results but cannot fault them so far and useful dashboard to view status of the test
January 29, 2025
Fast response once order placed on…
Fast response once order placed on website and kept informed along the way. Very comprehensive instructions enclosed. It just took a little longer than I would have liked although it was in the timescale published.
January 27, 2025
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I have been with The Pet Genetics Lab…
I have been with The Pet Genetics Lab for many years. They are amazing on what they do and very professional. I would not go anywhere else. I would always recommend them. Thank you ❤️🐶❤️
January 10, 2025
Straight forward and efficient
Straight forward website, efficient ordering process, quick delivery and clear instructions on the swab test.
January 7, 2025
Fantastic service,was kept informed all…
Fantastic service,was kept informed all the way through the process. Would highly recommend this company.
January 3, 2025
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Was an easy transaction prompt delivery…
Was an easy transaction prompt delivery and was really helpful when I made some enquiries
December 2, 2024
A very efficient service complimented by helpful staff . Helen was incredibly courteous and prompt with queries
A very efficient service complimented by k
December 2, 2024
Quick delivery
December 2, 2024
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