Pets Best Pet Health Insurance Reviews 6,132

I've been insuring my dogs with Pets Best for a decade or more and they continue to provide excellent service and transparency in explaining their decisions--which have been uniformly accurate.

When I got a new puppy a few years ago, the first thing I did when I got home was to enroll him with Pets Best because I was so pleased with how they handled my previous dog's benefits. I highly recommend them.

Charged two times this month for premiums. Customer service is impossible to contact, with wait times > 1 hour if you can get through, and expect to get cut off a number of times. In the past 6-12 months, they have stopped paying the exact same claims that had been paid. I am truly beyond frustrated with what has become of a good pet insurance company.

They take forever to answer the phone.
They don't pay out on claims. Cancelled my policy and got a much better rate with better coverage elsewhere.

Pets Best has not paid for a Wellness, Vaccine, Office Visit in over a year! They get you in, delay your claim, and claim all visits are connected to pre-existing conditions. Save your money and look elsewhere!

This insurance company is great. I never have a problem and they are always prompt with the results or communication of delays

It is easy to submit claims, and the communication is great. Most of the time they are very responsive, and when there is a delay, they let us know. Customer service is great as well.

Easy to submit claims and fast reimbursement.

Noted r
To be fair and the best pet insurance.

I haven't had pet insurance before so this is my first experience with PETS BEST for my new dog and I have been very happy with coverage assistance on pet bills and customer service.

Awful. Do not waste your money. Pets best will reclassify your claims under vague categories that do not match what the pet was seen for just so they can argue pre-existing conditions. My veterinarian wrote them a letter supporting my claim appeal, stating he was not seen for any pre-existing condition. They ignored the letter and denied it again. Their phhone lines will leave you on hold for 45 plus minutes and their complaint form is a joke.

I recently went through one of the most terrifying and stressful situations and had the misfortune of having Pets Best as my insurance company. First, they took well over a month to even confirm if they would approve or deny my claim. Which, in the instance of finding out my dog had cancer I did not have the luxury of waiting. I needed to move quickly on to the next steps of seeing specialists and get a treatment plan going. I have insurance to be responsible and elevate these stressful situations, but they did nothing but add to them. I was meeting with specialist and going over plans all with the added stress of wondering if this will be approved or denied. I finally find out that I was denied bases on "pre-existing condition". How can this be a pre-existing condition if he has never had cancer, and he has never been seen for "cancer like symptoms"?! Then when you call to speak with someone about the claim they give you no information other than you can appeal. I have never dealt with an insurance company that was so inefficient and untrustworthy. My previous insurance was quick, efficient, and easy to deal with. I would have stayed with them if they did not discontinue my plan in my state. DO NOT TRUST THIS COMPANY!!!

I am with this company over 6 years now.
When they were stationed in Florida claims took about 30 days.
Now that they're stationed in New York claims are processed within 2 to 7 days.
I love pets best I'm very happy I wasn't coerced into this review I'm very happy that they have my back

Claim processing time is variable - some are processed quickly and some are not. The coverage is good. Customer service is very difficult to reach and many things cannot be handled online such as cancelling a policy following a pet's death. Then you have to wait on hold for over 30 minutes to get in touch with someone to explain that your dog died.

Still have not received refund. My pet went to vet 6 days ago an I submitted claim that same day

Excellent service. Claims processed quickly. Site easy to navigate. 5 stars!!

My dog had no Cartlidge in his knees he needed surgery. The surgery was close to $7000. The insurance paid 80% with no problem and I got the check put deposited into my account within three weeks. What a blessing.

They used to be fantastic. They've covered thousands of my pets bills in the past. Now they're absolute trash. They used to cover huge vet bills without hesitation, now they've been giving me the runaround about a $240 vet bill and then said it was a "preexisting condition" which is wasnt. They say I can appeal, but it'll take atleast 3 months and I would have to do a mountain of paperwork. You're much better off putting the money you would spend on insurance in a bank account.

I highly recommend this insurance company.
They cover what they say and reimburse quickly.
No hidden exclusions.

Our dog ate grapes, and the urgent care vet recommended hospitalization for 48 hours to monitor kidney function after inducing vomiting. Pets Best was great about paying out our claim appropriately, funds were received directly to my bank account without issue.

I have insured my pets with Pets Best for several years. Their comprehensive coverage gives me comfort that I am always able to provide the best possible care for my pets, without making cost a part of that decision. They have supported my cat through a cancer diagnosis, my greyhound through chronic urinary tract issues, and my oldest greyhound with GOLPP. At every step, Pets Best could be counted on to provide coverage and I could rest knowing that once my deductible and out of pocket was covered, they would cover the balance. In addition to covering exam costs, lab test, diagnostic testing and of course treatment, the actual cost of their policy is also reasonable for the broad coverage they provide. Thank you Pets Best!