PHC Service Reviews 

787
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional engineering team for being extremely polite, prompt, and exceptionally knowledgeable when servicing various vacuum models. Many people highlight that their machines are thoroughly cleaned and repaired on time, leaving appliances working like new. Some reviewers were not happy with unexpected extra expenses, noting significant markups on replacement parts and high service fees. A few consumers also mentioned poor transparency during aftercare communication or experienced persistent mechanical issues following the scheduled maintenance visit. Others reported feeling frustrated by additional charges for items that did not improve the overall performance of their equipment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing the engineers as... See more

Service

Consumers find service to be positive, frequently highlighting professional engineers who arrive promptly and... See more

Product

Users describe satisfaction with product performance, frequently noting that their vacuum cleaners work like... See more

Quality

Customers expressed great satisfaction with the quality, noting their vacuums work like new and have... See more

Price

People report negative experiences with price, expressing widespread dissatisfaction over high costs and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very impressed with Tyler the engineer who came to service two Miele vacuum cleaners. One he quickly established was obsolete and not serviceable as parts were no longer available. The other o... See more

Company replied

Rated 5 out of 5 stars

Jon turned up very early and I appreciated his apology, it was fine. He acknowledged my dog and played with her prior to commencing the service and clean of my cleaner. He was thorough and also told m... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this company highly enough. I had my Dyson V15 detect serviced today. Jack the engineer completely dismantled the hoover and cleaned every part of the hoover. I must say the... See more

Company replied

Rated 5 out of 5 stars

Had 3 hoovers 2 shark uprights one cordless , one corded and one x4 sebo ,two sharks in dire trouble , filter and power issues , the sebo had a severed lead and filter issues plus two rollers to be re... See more

Company replied


Company details

  1. Vacuum Cleaner Repair Shop

Written by the company

In-home servicing of high-quality vacuum cleaners. we specialize in the servicing and repair of Dyson, Miele, Kirby, Gtech, SEBO and Oreck vacuum cleaners.


Contact info

4.8

Excellent

TrustScore 5 out of 5

787 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(787)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were extremely satisfied … very happy customers !!!

We were extremely satisfied with the service completed by Ross. Ross took the time to clearly explain what parts needed to be replaced and the reason why. What was also impressive is that Ross keeps a stock of all spares and therefore the repair was completed in the one visit made. Ross also introduced us to the annual service programme which is a great idea.

Before Ross arrived our Dyson Vacuum sounded terrible, more like an tractor and when he left it sounded brand new. We are fine for another year, actually if we have an issue it is covered under the annual service programme - win win!!

January 22, 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Hello, Brian, thank you so much for your positive and detailed review. Ross will be thrilled with your kind comments.

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Rated 5 out of 5 stars

Great service

Engineer arrived early which was great…. He was very friendly and efficient and my Dyson looks like new now

January 20, 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Hello, Marion, thank you for your five-star review.

Rated 5 out of 5 stars

Jon is great

As before, our Dyson is like a new machine after Jon gave it the once over. That is despite him working in our kitchen with our 2 large dogs wanting to be his assistant!

January 19, 2026
Unprompted review
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Reply from PHC Service

Thank you for your lovely review. We will be sure to pass it on to Jon.

Rated 5 out of 5 stars

Great all round!

It was great that they came and did it outside so there's no mess in the house.
There could be more transparency with the pricing of the extras. But overall friendly and great experience- hoover looks like new!

January 16, 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Hi, Gemma, thank you for your great review. We are really pleased you are happy with the result.

Rated 5 out of 5 stars

Great service

Mark was polite, friendly and efficient. Thank you.

January 16, 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you for your five-star review.

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Rated 5 out of 5 stars

We have just had our annual service on…

We have just had our annual service on our Dyson cleaner…. this was carried out by the technician called Ross what a very pleasant guy he is !!! ….. also he is very knowledgeable regarding all aspects of the Dyson servicing requirements nothing was to much trouble, great attitude credit to the Company!!!! Thanks Ross…….

January 16, 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Hello, Alan, thank you for your positive review and we will pass on your kind comments to Ross.

Rated 5 out of 5 stars

Amazing

Amazing friendly service by Jon. Thank you so much ☺️

January 6, 2026
Unprompted review
PHC Service logo

Reply from PHC Service

Hello, Rachel, thank you for your positive review.

Rated 5 out of 5 stars

Jack was very professional.

Jack was very professional.
He arrived on time, letting me know when beforehand and explained what he was doing to repair my vacuum.
He was helpful and i would recommend Overall good, friendly service.

December 15, 2025
Unprompted review
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Reply from PHC Service

Thank you, Elizabeth, for your positive and detailed review.

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Rated 5 out of 5 stars

Fabulous quick customer service when my…

Fabulous quick customer service when my Dyson head end broke. Jack arrived on time and sorted it proficiently with no hassle. Thoroughly impressed with this service

December 30, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you so much for your positive review, Richard.

Rated 5 out of 5 stars

Very profesional

Very profesional. And polite when ringing to make an enquiry and engineers, Do a very good job too.

December 18, 2025
Unprompted review
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Reply from PHC Service

Thank you, Kathleen, for your positive review.

Rated 5 out of 5 stars

Ross is a top boy

Ross had got held up, so turned up a little late. We were kept well informed so no problem. He did an outstanding job, worked cleanly, explained the issues, and showed us how to keep our Dysons working better in the future. I would not hesitate to use PHC service again.

December 17, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Hello, Tom, thank you for your detailed and positive review.

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Rated 5 out of 5 stars

Great service

Great service, professional friendly technician.

December 15, 2025
Unprompted review
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Reply from PHC Service

Hi, Maxine, thank you for your five-star review.

Rated 5 out of 5 stars

Highly recommend PHC

PHC have looked after my Dyson V6 reliably for some years now but this year was exceptional - the vacuum cleaner was taken away, refurbished and returned as good as new!
The engineers and office staff are friendly, efficient, ready to help and make the customer feel valued.
Thank you PHC!

November 20, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Hello, Allix, thank you so much for your positive and detailed review. It is our pleasure to serve you.

Rated 5 out of 5 stars

Very professional

Tom was professional and thorough. He quickly assessed the issues and came up with a good solution. My Dyson is now fully serviced and working again.
Communication was great, service booked on a day and time that suited me. Punctuality was spot on. On the whole I’m really happy with the service.

December 10, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you, BT, for your positive and detailed review.

Rated 5 out of 5 stars

Couldn't rate higher

Arrived on time, really knowledgeable, professional service and excellent customer service. Very impressed.

December 10, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you for your high recommendation, George.

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Rated 5 out of 5 stars

Efficient and good value service

Efficient and good value service. The engineer, Jon, was clear and knowledgeable. The team communicated well and scheduled in our service quickly. Many thanks indeed!

December 9, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you for your five-star review.

Rated 5 out of 5 stars

Ross was on time

Ross was on time. Very polite. Quick neat & tidy. Great job 😊

December 3, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you for your five-star review, Tracie.

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